Perplexed new starter

[TolishAPurd]

Don't get confused and mistake these people as your friends, or go overboard with being loyal. They won't in the most part be loyal back. You can't grow your business if you are holding on to customers for ever and if it is all too friendly you will feel awkward putting up prices or charging for those 'just jobs'.
I see them all as clients, they come and go.

Best way to be mate. I think I've pi55ed offa few of my handyman customers recently since I've started taking on bigger jobs + windows- I'm not as available as I used to be. Its almost a natural progression, when you first start out you pick up the scraps, but when things get going you have to be in it for you. Thats not to say you ditch your morals, but charity begins at home.

 

[Ryskviking]

Don't get confused and mistake these people as your friends, or go overboard with being loyal. They won't in the most part be loyal back. You can't grow your business if you are holding on to customers for ever and if it is all too friendly you will feel awkward putting up prices or charging for those 'just jobs'.
I see them all as clients, they come and go.

I understand the notion. With a number of my new customers absolutely ruthlessly and cynically cancelling after just one or two cleans - I can't help but think that loyalty for these people is a discount card the take to their shop.

Having said that - I know a window cleaner who now and then treats his best and loyal customers to a bottle of good wine.

Now that's an epitome of awesome!

 

[Ryskviking]

Best way to be mate. I think I've pi55ed offa few of my handyman customers recently since I've started taking on bigger jobs + windows- I'm not as available as I used to be. Its almost a natural progression, when you first start out you pick up the scraps, but when things get going you have to be in it for you. Thats not to say you ditch your morals, but charity begins at home.

Well yes, agree about scraps. I still cancel only those who don't pay, or start messing around with "not this time" or "we'll call you", or mega awkward to find at home. Am not as rigid to cling to them as when I've started. Still, I'm trying to use my heart making my decisions whether to continue with these customers or not.

 

[boarcity]

dont act soft . or theyll milk u .

 

[TolishAPurd]

A bottle of wine is an unnecassary purchase IMO mate. Custommer pays you- you do the job to the standard they paid for, simple. There is no need to buy there loyalty so long as you are working to the right standard.

 

[Ryskviking]

dont act soft . or theyll milk u .

I'm not sure how they can milk me. I do their windows - they pay me. I don't think I would do anything beyond that unpaid.

 

[Ryskviking]

A bottle of wine is an unnecassary purchase IMO mate. Custommer pays you- you do the job to the standard they paid for, simple. There is no need to buy there loyalty so long as you are working to the right standard.

He is not buying their loyalty - he expresses his gratitude for being his customers. We all done something good to complete strangers for no reason - let alone to our customers who put bread and butter on our table and much more.

 

[Simply Business]

Welcome @Ryskviking, good luck and keep at it! /emoticons/smile.png

 

[Ryskviking]

Welcome @Ryskviking, good luck and keep at it! /emoticons/smile.png

Thank you, you are very kind!

 

[peter rogers]

Jus hang in there some days uel get them some days u wont jjust be happy and confident