Complaining residents when wfp cleaning upper flat windows

[chris70]

when i wfp clean higher windows in flats some lower floor residents are on my back moaning about water dripping on to there windows how do i deal with this am i allowed to clean them or not do i have to get permission from council etc im obviously not going to clean the lower residents windows for nothing like some of them suggest any help please

 

[johnny bravo]

offet to clean the lower ones at a discount from the top ones, otherwise you will end up stopping the top ones because of the agro all the time you pull up to start.

if they dont want them cleaning its upto you to decide if you can get away with it. whats it got to do with the council

 

[Leeds]

I've got this situation mate. Offer a discount (not really a discount /emoticons/wink.png.) or say: unfortunately this is how it is with them having someone live above them. If they have any work carried out on their flat, if things fall below, it's just the nature of the situation.

Unfortunately they've got no legal recourse for water getting on their windows. I know what you mean, it feels a bit iffy, but it isn't.

Just life.

 

[Marko067]

Had this recently. I'd made an arrangement with the ground floor resident 18 months ago when she first took over the flat from a previous customer who had died. She didn't want them cleaned as they were going to do them themselves so we arranged for me to drop a card in when I did the neighbors so they would know when I'd been and when I was next due. This was fine for the first 18 months, then they suddenly decided it wasn't. I started to clean the upstairs ones a couple of months ago when she came out and went absolutely crazy, She completely lost the plot, swearing, making wild accusations and shouting insults. No matter what I said I couldn't get through to her at all. I had to hand the customer over to a pal of mine who still does a bit of ladder work. It just wasn't worth the aggravation.

 

[chris70]

Yeah i lost it with this person and it all got out of hand im going to avoid flats in future to much agg shame because the 2 upper floor customers just want nice clean windows and these bottom ones were filthy and had the cheek to moan about a bit of pure water just after free cleans i reakon

 

[Marko067]

Had another one last year who I asked to clear it with his downstairs neighbors before I started. He reckoned he had when I started but it turned out he hadn't and I was the one who had to deal with the angry neighbor, not him.

I avoid flats now if I can. Often more trouble than they are worth.

 

[Clisty1989]

I've had 1. I just said that the upstairs dusty was paying for the service, and asked how they stop the rain getting in the windows. When they said they dont then I said its the same as rainwater and walked off. They didn't complain after I pointed out the flaw in they're logic they shut up

 

[adamangler]

I just wouldnt do them, how much can you charge for a flat ?

seems like a ball ache unless you have a fair few in the same block

 

[Leeds]

I just wouldnt do them, how much can you charge for a flat ?
seems like a ball ache unless you have a fair few in the same block

Easy £10-£12, get a couple together and you can get some freaky £ per hour!

 

[Kennygggkent]

There must be something about gound floor flat people! I wrote the below post about a bad experience with a ground floor resident about a year ago, just totally crazy some of them. I avoid that situation like the plague now if I can

Mad angry customer!

 

[tench0771]

i clean a flat above a chip shop the woman hates me cos i drip on there window despite it bing filfy with salt spray i now clean it at 7am lol to avoide her i also clean a block the down stairs one came out and asked me to clean theses so i did but the other guy does his own thankfly he dont care if i drip on his flats can be a pain in the ars

 

[adamangler]

Easy £10-£12, get a couple together and you can get some freaky £ per hour!

I can imagine

Quoted a few flats before and can't even get £5-£6 for two windows.

Mind you seems I can't get owt at the minute. Only 2 of my last 8 fb quotes have been accepted at that's quoting lower than normal lol

 

[brianbadonde]

It is not like rain water. It is pure water that has mixed with the dirt on the windows above and dripped off, therefore it will drip on to the lower windows and could make a mess of them. I certainly wouldnt clean upper windows after cleaning the lower ones. I personally think it is fair enough if someone from downstairs complains about water dripping on their windows. I just dont take on flats other than ground floor. The few first floor flats I used to do where done traditionally. Flats can be a real pain in the ****!

 

[adamangler]

It is not like rain water. It is pure water that has mixed with the dirt on the windows above and dripped off, therefore it will drip on to the lower windows and could make a mess of them. I certainly wouldnt clean upper windows after cleaning the lower ones. I personally think it is fair enough if someone from downstairs complains about water dripping on their windows. I just dont take on flats other than ground floor. The few first floor flats I used to do where done traditionally. Flats can be a real pain in the ****!

Correct.

I don't see how you can clean an upstairs flat, get the lower one covered in dirt and think that's ok. Would you be happy If you

Lived on the lower flat and had dirty water run down onto yours every month.

Rain is different it's a natural occurrence, this water has been caused by a deliberate act from a person/company and they are imo liable to clean up any mess which goes on to someone else's property. If it were gutter cleaning or pw you were doing and blasting **** over next door's conny or drive would you leave it ? Or would you be responsible for cleaning it up ? I'd hope clean it up.

The way I see it from the residents point of view is you a turning up and making there's windows dirty.

If someone complains you should either clean there's for free or don't do the job. Or ideally get them as a customer.

 

[Kennygggkent]

There must be something about gound floor flat people! I wrote the below post about a bad experience with a ground floor resident about a year ago, just totally crazy some of them. I avoid that situation like the plague now if I canMad angry customer!

Actually come to think of it, I have two custy's that are second floor and the neighbours below are good as gold about it, never hear a peak.

Sure that will change now I've said thato:

 

[Duncs]

if your cleaning up stairs flat

down stairs flat is spotless clean in my opinion you have to clean them free of charge

I do one and down stairs is cleaned mind they are minging

but i,m to busy to take hassle off this old twxt

 

[Green Pro Clean Ltd]

Unfortunately they've got no legal recourse for water getting on their windows.

Just plain wrong @meridion

I cant be bothered to quote chapter and verse but in short you customer has a right to have their windows cleaned. If you mess up someone elses windows or property in process you have a 'legal' obligation to make good and clean up.

Not to mention it's just good manners.

 

[noddy]

I tell them to f off and get in the house because I couldn't give a poop , they never come out again , done it afew times now , cant be done with them , what ive found is you don't lose the work either , because its not just you they moaning about to your customer its everything , so when you tell them to do one its what your customer as been wanting to do for years but cant because they have to live there

 

[Leeds]

Just plain wrong @meridion
I cant be bothered to quote chapter and verse but in short you customer has a right to have their windows cleaned. If you mess up someone elses windows or property in process you have a 'legal' obligation to make good and clean up.

Not to mention it's just good manners.

Definitely. By the book it's not right. And we would all clean others windows for free to make it all hunky dory (to people with a genuine complaint).

In reality, there's nowhere they can successfully go with their complaint. What would the compensation be? A free clean? Who would even take a case like that?

It's not nice, but frankly people that never have their windows cleaned, complaining about water on them are just being awkward.

So just carry on.

 

[Jango]

That's a bad attitude Noddy.

I actually know a window cleaner that had this problem, it eventually went further than a few cross words, a long costly story too, to go into, but it was eventually agreed that the customer in the lower flat would have their windows cleaned for free.

Always think, would we be happy with big runs down our windows if it was us living below. Also remember they may be paying another window cleaner for theirs been cleaned too, good manners always wins

 

[Leeds]

That's a bad attitude Noddy.I actually know a window cleaner that had this problem, it eventually went further than a few cross words, a long costly story too, to go into, but it was eventually agreed that the customer in the lower flat would have their windows cleaned for free.

Always think, would we be happy with big runs down our windows if it was us living below. Also remember they may be paying another window cleaner for theirs been cleaned too, good manners always wins

I agree, if they are having their windows cleaned, then yes something should be done. I would personally hand the upstairs over to the downstairs cleaner, or vice versa. It's the only practical solution unfortunately.