To be honest

[Den]

txt a customer today your windows are due a clean tomorrow, standard txt

Customer: to be honest they don't need cleaning they are still clean from last month.

Me: OK.

Wonder If she will txt back when they are dirty? my answer will be, to be honest I only clean for my regulars customers who want a reliable cleaner.

 

[Dave B]

How long have you had the custy Den?

If it's 4 weekly or monthly and new she may not feel she needs it so often

I would offer to double the frequency and if she does it again then bin her

I get that sometimes with new customers who don't realise they will still be clean looking in a months time

However i also won't have time wasters on my round

 

[Cookie]

If you are going to offer 8 weekly put the price up by a few quid. Otherwise she'll get talking to the neighbours & they'll all want their windows done 8 weekly at a 4 weekly price.

 

[Den]

4 weekly clean only cleaned twice, will try next month, only a couple of windows, but have to walk backpack thru house and as one hard to reach window that pulls my shoulders plus only one in the street only charge £10 so not really bothered if she is binned.

 

[davewindowcleaner]

I got a handful of customers (mostly older customers) that I do monthly but I never offer monthly clean to new customers unless they ask me to.

Any new customers I get that want me to become their window cleaner must agree to having their windows cleaned at least every 8 weeks, if not then I am not interested.

TBF if I wasn't a window cleaner and a window cleaner turn up to clean my windows every 4 weeks which I felt it didn't need cleaning cos it hardly dirty I would rather save my £12 or £15 whatever you charge on something else.

Learn from this, 8 week clean can be better than monthly clean because

1) you charge more.

2) customers will noticed their windows are cleaner after you been.

3) customers will be more loyal because they will feel they getting value for money.

 

[C Rose Cleaning Services]

I got a handful of customers (mostly older customers) that I do monthly but I never offer monthly clean to new customers unless they ask me to.
Any new customers I get that want me to become their window cleaner must agree to having their windows cleaned at least every 8 weeks, if not then I am not interested.

TBF if I wasn't a window cleaner and a window cleaner turn up to clean my windows every 4 weeks which I felt it didn't need cleaning cos it hardly dirty I would rather save my £12 or £15 whatever you charge on something else.

Learn from this, 8 week clean can be better than monthly clean because

1) you charge more.

2) customers will noticed their windows are cleaner after you been.

3) customers will be more loyal because they will feel they getting value for money.

I try to only offer 4 weeks for new customers just to play devils advocate here. But for one simple reason: my bills come once a month. I do have some 8 weekly work so I split those over two separate months to try and balance my income because there's nothing worse than earning 1/3 less this month than the one before. Can't stand it.

I have been in this situation where people say they don't need doing and I give them three strikes. Once they've said no a third time (obviously there is leniency applied when they're on holiday or having building work done etc but then I charge extra when the renovations are complete) I cancel and don't tell them. Your phone soon goes off asking where you've been, and I just explain that I'm running a business. I have a target of what needs to be earned day to day to cover my outgoings and when I'm planning to include your house and you say 'leave it' I'm losing out. The good customers will understand and don't mess you about again and the bad ones won't, so you just don't go to them anymore.

At the end of the day you're providing a courteous and professional service on a rotation which is agreed when you price it up. If the customer doesn't respect that then you don't need them on your round. Simple as that.

Sent using the Window Cleaning Forums mobile app

 

[peter rogers]

I got a handful of customers (mostly older customers) that I do monthly but I never offer monthly clean to new customers unless they ask me to.
Any new customers I get that want me to become their window cleaner must agree to having their windows cleaned at least every 8 weeks, if not then I am not interested.

TBF if I wasn't a window cleaner and a window cleaner turn up to clean my windows every 4 weeks which I felt it didn't need cleaning cos it hardly dirty I would rather save my £12 or £15 whatever you charge on something else.

Learn from this, 8 week clean can be better than monthly clean because

1) you charge more.

2) customers will noticed their windows are cleaner after you been.

3) customers will be more loyal because they will feel they getting value for money.

our job is to maintain clean windows

not clean dirty windows

 

[Leeds]

our job is to maintain clean windows
not clean dirty windows

Agree with this! Like everything, the point is to keep it looking clean at all times, not let it get noticeably bad (thus making the homeowner look bad) before theyre cleaned again. (Not saying that this is what happens with 8 weekly btw)

 

[Dave B]

our job is to maintain clean windows
not clean dirty windows

Our job is to do what the customer wants and charge accordingly

I have 2 weekly, 4 weekly, monthly, 6 weekly, 2 monthly and quarterly jobs on my books

No need to try and even out the months if you are out working every day you are earning irrelevant of the cycle

My laptop tells me what is due and it is in areas as well as date so i just go out and do a compact round for the day or possibly 2 if 1 area doesn’t have a lot on

 

[adamangler]

Our job is to do what the customer wants and charge accordingly
I have 2 weekly, 4 weekly, monthly, 6 weekly, 2 monthly and quarterly jobs on my books

No need to try and even out the months if you are out working every day you are earning irrelevant of the cycle

My laptop tells me what is due and it is in areas as well as date so i just go out and do a compact round for the day or possibly 2 if 1 area doesn’t have a lot on

That seems an odd way of working daveyboy. but if it works for you mate.

That's the thing with this game there's no right or wrong just whatever works.

Personally what I ended up doing was (and this will sound odd as well) drawing a circle radius of 5 miles from my house. then splitting that circle into equal quarters. each quarter gets a week 1-4

So week 1 I'm in the north, week 2 east, week 3 west, week 4 south.

Reason I did it that way was because if any extra jobs came up it meant I could complete the days work any day that week and still be relatively close to other work.

 

[Leeds]

That seems an odd way of working daveyboy. but if it works for you mate.
That's the thing with this game there's no right or wrong just whatever works.

Personally what I ended up doing was (and this will sound odd as well) drawing a circle radius of 5 miles from my house. then splitting that circle into equal quarters. each quarter gets a week 1-4

So week 1 I'm in the north, week 2 east, week 3 west, week 4 south.

Reason I did it that way was because if any extra jobs came up it meant I could complete the days work any day that week and still be relatively close to other work.

I've done the same Adam! Less travel in that week and overall!

 

[Dave B]

My town is only 12 miles to completely drive round the outside

2 days a month i work in the local villages and they don't get a choice (either monthly or 2 monthly )

The rest of the time the furthest i have to travel is 3 miles

I always do a loop from my house to the furthest point then back

I feel it gets me more work as some don't like the idea of 4 weekly etc

I sell it as giving them the choice although i do guide their decision most of the time to suit me

I do on average the same amount of money each day so it makes no difference to me

I did try just monthly or 2 monthly but it made bo difference really so all newer jobs i gave the choice but i always start with saying i can do it monthly and guage their reaction

Works for me

 

[PJ Bullard]

Agree with Daveyboy about the varieties of freqs on the round. Some are 4, 6, 8 or 12 weekly. But as someone else on here said, you charge more the longer between cleans and less if they have it monthly.

I saw one of Greens posts talking about 'Maintenance Cleans' - i.e the regular cleans after first clean. And now I use this phrase all the time. Its about maintenance of your windows

 

[Den]

She is now on a 8 weekly, from £10 4 weekly to £13 is a small job apart from one awkward window above a woodened canopy, sent her a txt see seems happy with the new schedule.

 

[Green Pro Clean Ltd]

our job is to maintain clean windows
not clean dirty windows

Errmmm really?? Thanks for defining my job for me.

Our job is to do what the customer wants and charge accordingly
I have 2 weekly, 4 weekly, monthly, 6 weekly, 2 monthly and quarterly jobs on my books

No need to try and even out the months if you are out working every day you are earning irrelevant of the cycle

My laptop tells me what is due and it is in areas as well as date so i just go out and do a compact round for the day or possibly 2 if 1 area doesn’t have a lot on

As above ^^ JOB IS TO DO WHAT THE CUSTOMER WANTS.

I have them as far apart as 12 monthly at one off rates cause that's what they want. As long as charged accordingly I dont care what schedule they go on.

 

[adamangler]

whilst i dont mind jobs being a multiple of 4 weekly, so 4, 8 or 12, 16 or whatever they want

i cant see the logic in throwing in monthlys 3 weeklys, quarterlys etc.

BUT it depends on your work and where its located, i wouldnt want 1 job popping up 30 mins away from the other 12 i was doing that day in one area.

i see it works ok for davey because he works in a small area so never too far away from other work but it would be a ballache in a big city where your work could be 20 miles across

 

[Dave B]

I don't go out my way for 1 job..i will do other jobs due around that time in the same area

My customers know i will do theirs around a certain time but they all understand it could.be a day or 2 early or late so i will look and see what i have over the next few days and move what i need to

 

[Damo]

i have 4,5,6,7,8,10,12 weekly. 1 monthly, 2monthly, 3monthly.

I use cleaner planner and just spend an hour on a sunday night planning my weeks work.

If a pick a new customer up who is next door to say a 6 weekly customer, then get offered 6 or 12 weekly. 5 weekly customer is 5 or 10 etc etc.

Works absolutely fine with me.

I cant remember the last customer who said, glad you came windows look really dirty.