Today started a customers house ive been doing 6 years. She an old bag and I only do her windows as the neighbours ask me too. Well today it was neil can you come have a look at this in the garden. I went into the garden and she said last time you was here who ever did my backs has smashed my security light and the censor and knocked 3 plant pots over as the soil and plants was on the patio. I said im very sorry to here that and it was me that did your backs as I do every month but I can assure you that I didnt do any damage to your property as if I did I would of told you. She said it must of been me as nobody else has been in my garden. I said well I cant admit something I havent done.. I then said im really sorry this has happened but I didn't do it. But you clearly don't trust me after over 5 years coming to your property and never damaging it so I wont charge you for todays work and I suggest you find another window cleaner as im not willing to do it any more...... Anybody else have this ? And before you ask im fully insured and in 22 years ive only knock a brick arch over and left a note explaining what I did and paid for it to be fully rebuilt. Ive always been honest.