I'm always quick to moan about crappy customers so thought I'd even things out a bit and share a couple of messages I've had in the last day or two.
One customer sent me a message last week asking if she could pay this week because she was broke. Really nice girl, works, nice house, always pays on time etc so I was a bit surprised that she was that hard up this month. I told her it wasn't a problem and to transfer it when she could. Had a message from her this morning saying that she'd paid for this month, plus next month and paid me 'interest'. I checked my account and she'd paid me an extra fiver.
Second customer forgot to leave her side gate unlocked last month. She paid in full online before I could get back to her and let her know that I'd only done the front. I told her I'd give her a shout when I was round her way next and come and do the back as she'd already paid in full. I totally forgot to go back so this month I told her to just pay half and I'd do the whole house. She said she would pay the full amount as it was her mistake by not unlocking the gate.
I wish all customers were so considerate [emoji4]
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One customer sent me a message last week asking if she could pay this week because she was broke. Really nice girl, works, nice house, always pays on time etc so I was a bit surprised that she was that hard up this month. I told her it wasn't a problem and to transfer it when she could. Had a message from her this morning saying that she'd paid for this month, plus next month and paid me 'interest'. I checked my account and she'd paid me an extra fiver.
Second customer forgot to leave her side gate unlocked last month. She paid in full online before I could get back to her and let her know that I'd only done the front. I told her I'd give her a shout when I was round her way next and come and do the back as she'd already paid in full. I totally forgot to go back so this month I told her to just pay half and I'd do the whole house. She said she would pay the full amount as it was her mistake by not unlocking the gate.
I wish all customers were so considerate [emoji4]
Sent from my iPhone using Window Cleaning Forums mobile app