How do you deal with new customers? I have a really annoying problem and I think it mostly due to Internet advertising... lots of leads from online good.. right? Not always and some are a pain in the ass! I normally do new customers on a Saturday, and I would say 1-5 "Internet only" new customers are a nightmare generally. Becoming more and annoying: 1.They arrange a time and date, you go there, they forgot and nowhere to be seen! 2.They tell you they have x amount of windows you get there an there is x10 as many plus they are so dirty you could use them as a blackboard! You tell them its going to be more and they get pissy! 3.This one just pisses me off, on my website I said we can only do houses where we can park in the drive, or on the road closeby the house due to having a hose and even make them tick the box on the website! I get there an there is cars parked both sides bumper to bumper down the entire road, the house is jointed to another house each side and you have to go five houses down the road and then right around the back... because they wont let you go thru the house. (I have no problem if can go thru the house or park without sight of the house to be cleaned!.. but the entire road is full of cars!) This is happening more and more from online advertising now I have a good google ranking. I expect its people which struggle to get a window cleaner because of this and look online! How can you say this to new customers on the phone.. If you live down a shitty road with no parking, and no access to house, and your windows are really dirty and its a one off **** off, nicely but they will not tell you this on the phone before hand! Its every Saturday and I am pissed lol as you can see, but im sure others experience this problem? How do you stop time wasters?