Just wondered if any one has experienced this event and how best to deal with it in the future. I quoted a bungalow for this old guy who we kind of felt sorry for as his wife was in a room on a hospital type bed and the couple seemed house bound. So I quoted £15 per month all glass frames and doors, the old guy said this is a bit expensive, so feeling sorry for the guy I came down to £13 per month. It was fully explained to him this was monthly price, x12 cleans per year. We did the job to very high standard as we always do on first cleans. Turn up the next month only to be told "I said I would ring you when we next need you". I said "no we quoted monthly price if it was one off it would have been more expensive" The old guy then gave me a load of BS. So I pointed to his face and said "don't you ever ring again". He then quickly walked in doors with gravy down his legs, and closed the door on me. What is this world coming to?