I have been cleaning this house for years, 5 bedrooms, conservatory, 3 car garage, outdoor swimming pool, Aston Martin DB7, a month in the Bahamas every November, sold business for millions etc etc. I charge them £25 every 4 weeks and to be fair I whizz round it in about 20 minutes. I ring the buzzer on the gate for entrance today and she lets me in. As I got out my van she asked if I would clean the conservatory roof. The roof isn't the best, with lead staining and shot glass. I've cleaned it a few times before and only charge £10 as I just clean the green off it. So, I cleaned it today and she comes out and says '£25?'. I'm thinking she isn't intending to pay for the roof, so I say plus £10 for the roof. '£10 for the roof!!!???' she says. And I'm like does she think that's too cheap. 'That's expensive for cleaning the roof' she says. I'm stood there gobsmacked. I could have said do it yourself and see how you get on or pay the going rate, but I didn't because I couldn't believe what I'd just heard, plus my face must have said it all. I was seething. But I did earn £35 for 35 minutes work. She has always been as good as gold. I hope she's spoken to her husband as he has always been fine about paying the extra and hopefully he will have told her so. I'm thinking of dumping it. What would you do?