hi my name is Martyn and I'm new to the forum, I have got my own business pole and traditional. I've been in business for 3y but before that worked with my dad. He gave me some of his rounds and I've built up my own since then. Now this is the question...! Today I cleaned a customer, had them about 6,7m and they have alway been in but where out today so like I tell all my customers I will go over the fence or roof to get in. So cleaned the house outside and took there washing down as was in the way. They have now emailed me going mad saying I have trespassed and will not be paying....,!! My question is 1-do you do the same go over ? 2- do you get customers to sign a contract ?