I picked up a new customer on a 4 weekly basis in June. Access to the back of their property is difficult meaning I have to text ahead for them to leave the gate unlocked. The first two cleans were fine. I ended up having 3 weeks off on paternity leave & was due to clean them on my first week back but got a "leave it this time" text when I asked them to leave the gate open. No reason was given, I just assumed it was down to being the last week of school hols & being away. The next clean was fine. But was due again a couple of weeks ago & got the "leave it this time" reply (once straight after my text, another at 6 in the morning the following day to make sure I got the message!)... when I text them back to ask the reason why, I got nothing... I have an idea what I should do about this, my girlfriend has suggested a different approach to this... just wondered how other people deal with this kind of situation?