Quite new to the window cleaning game,6 months in and had my first moaning customer when i went to collect my money. Ive cleaned her windows once before 10 weeks ago, small bungalow with leaded windows,wiped down frames front and back door and charged her £10 for roughly 35 mins. Oh dear, come to collect this time and im faced with ive never payed £10 before!im not paying that, the window cleaner before you only used to charge me £6.Which i explained is the reason she no longer had a window cleaner and that the first time she was quite happy to pay the £10.We parted company with my £10 in my back pocket and reluctantly on my part going back again in 8 weeks. I suppose in this game you cant keep everybody happy. Does anyone else wipe the doors and frames down as part of the price or when you quote do you quote for windows only.