I thought about posting this on Scottie's thread but thought it was deserving of its own thread, especially as it will probably help other newbies like myself. I'm about two weeks away from starting up and suddenly realised I'm not really sure what's expected of a first clean. I've been practicing like mad recently (as well as working full time) and had a spare hour today so told a pal I'd go and do his windows as a freebie. He said he's never had a window cleaner and these windows hadn't been cleaned for years. I realised this was my first first clean. Here's how I tackled it and you can let me know how I did. 1. Brush round frames and sills to remove cobwebs, leaves etc 2. Scrub frames and sills with wet heavy duty sill cloth. 3. Mopped windows using Porcupine sleeve. They were filthy so I mopped them extra well. 4. Used my scraper in a couple of spots. 5. Squeegeed windows. 6. Bit of detailing with microfiber cloth. 7. Wiped over frames and sills with microfiber cloth. How did I do and what would you have done differently? At the end the glass was perfect and the frames and sills looked much better but weren't excellent. To get the frames and sills to look perfect I would have had to used other cleaning products and it would have taken much longer and my price would have to reflect that. What do customers tend to expect from a first clean? How do you charge for a first clean? Double the cost of a standard clean or do you prefer to price after a seeing the job first? Do customers understand that a first clean is actually a thing or do they expect you just to do a regular clean? I'm rambling now and I've typed far too much so i'll stop now. I'm looking forward to hearing what people think. Cheers!