How do you deal with customers that want a price over the phone?

[Gavin]

Thought i would get this conversation going. I have had a few call up wanting a quote over the phone, even after explaining that it would not be accurate they still insist. /emoticons/wink.png

 

[Iain]

You could still give a rough quotation and insist that for an accurate quotation a full survey would be required. Most people would understand that there's a lot if variables to take into account.

 

[chip]

i tell them to assume a pound a window, and unless the windows are like car showrooms, that should be the most it'll be

 

[James]

Just tell them no. I must see the property first before quoting /emoticons/smile.png

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[nearlyclean]

I aways add that my prices start from say £20 upwards if they say its only a Terrance with a few windows, I find them really hard conversations and down line they are usually awkward customers so I end up being polite and decline the job

 

[Hinty]

I always say that I need to see it, give them a "Starting from" price - and ask them to email photos if possible for a more accurate ESTIMATE.

Sometimes I look the property up on Google streetmaps and look at the street view.

Never call it a quote though - not being held to a price over the phone, just give an estimate

 

[James]

God bless google street maps, they're a life saver

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[Masons]

Yes, I too use Google street maps, and get a general idea for the house.

But I too have never given a price without seeing the windows in person.

Makes no sense to be potentially less in wage for months because of not quoting properly.

 

[mark m]

You have to see the job to give a proper price