from customers . not texts i mean paper letters - do any of you write back? is it nice to write back,the feel good factor,is it any good? i never do write case i stir a hornets nest . a typical example is someone writing to me to cancel saying "thank you very much for your service but we are moving blah blah last week i had a customer write " this is to cancel take this as notice with immediate effect, thank you " this one sounded a bit anti i wanted to write back "whats wrong with you then ?"