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adamangler

Lost a Custie to VISON!



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peter rogers

just wait to that customer drops the big company when someone else cmes on

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spruce
Looking at it from a sales pitch point of view I think that firm has a brilliant marketing strategy and I’m sure they will pick up loads of work off other cleaners at a top dollar prices too... So fare play to them I say.

 

I'm affraid to say you had your chance to save losing their custom but blew it simply by not offering what they wanted.

 

In essence @Smurf you are 100% right. But you can't fit in with every customer's demands though. Maybe the guy next door doesn't want that fancy additive in the water that is used to clean his windows because it may kill his plants/fish etc. (We have had that with a customer whose koi fish pond is directly under the front lounge and bedroom windows.)

 

The Australians have an excellent expression which sums the situation up to a T mate. You're buggered if you do and you're buggered if you don't.

 

If this company is canvassing in the area then I might order a bottle of vision and use it for a while. If they are winning customers then you probably may have to join them until the threat has diminished. Use it for 3 or 4 months and then let it fizzle out. Then if another example comes up, then you can say that you use it and find no difference. Then the seed of doubt can be sown - " They have been trying to buy customers business with a free clean and fancy additive in the water, but once they have secured your business, they will put the price up as they have done to others. But most have seen through those tactics."

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Smurf

I've been snooping around their website as you do. I'm a bit puzzled if they are a so say big firm how come they are not LTD nor vat registered.

 

That's the power of the interweb as you can easily make out your a big firm when you're not.

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spruce
I've been snooping around their website as you do. I'm a bit puzzled if they are a so say big firm how come they are not LTD nor vat registered.

 

That's the power of the interweb as you can easily make out your a big firm when you're not.

 

Have you tried clicking on their free clean offer? :) It doesn't work for me.

 

And the bird poo video is hyperbole as well. Why not show a baked/hardened wax poo? Of course, it's all for effect.

 

I've had a good look at the testimonials. Some of the names seem made up.

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Smurf

It seems they go around putting free window cleaning vouchers through doors and ppl interested can go to their site to fill in a google powered form.

 

Yes it does work for me @spruce

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Natty1972

How many of your custies have you lost to this offer ... If it's just one , I wouldn't worry .

stick a similar offer through there custies doors ....sounds like crap custies anywhere ....get rid of the chaff

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Smurf

After looking at the van pic with the 3 vans and chaps stood by them I can't help thinking it's just a father and two sons set up and I'm betting they all live in different areas of the country too.

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peter rogers

at end of day theyr tryin

 

but who offers free cleans ?? like we all know the type who only get them done every few years lol :P

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adamangler

definately a big company, their base is not too far from me and ive seen at least 6 vans parked up there. I see their vans all over, all brand new.

 

Also, i once applied for a job with them about 2 years ago when i was thinking of starting out, they were taking on dole people on 2 week non paid trials, minimum wage plus the first clean of any you canvassed, apparently they had lads doing loads of overtime like 12 hour days. The guy who took me for the interview said it was his sons business and he wanted to go massive.

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peter rogers

@adamangler uve seen how easy it is to canvas and build a round with a litttle effort

 

say a round of 5000 homes on 4 weekly is achievable if u have a bit of funding the right people and the drive to get u there

 

brand new van and new system could set ya back 20,000 but i say they have there fleet on hp / lease

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cheapncheerful

so there you go .... I agreed with tuffers and smurf...so that makes sense...:D

 

great post though me I love virisol oh sorry vision I get mixed up Im getting old...

 

yeh me ..I await the verdict but would love to try it but at the same time...dont find it easy to part with brass..

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Smurf

I would love to knock on that ex customers door and say something like

HELLO, WE CAN CLEAN YOUR WINDOWS WITH OUR SPECIAL GRIME TO SHINE HOT CLEANING SOLUTION SO IF YOU DON'T MIND ME ASKING WHAT DOES YOUR WINDOW CLEANER USE? :D

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Scottie
I work with a lady and we get recommended because we are friendly, I believe you can't be too nice, always got time for a cuppa with the custy's, doesn't do us any harm, if we lose one we lose one, some mess you about but the trouble is window cleaners take it personally, I don't let it get to me now.

 

That is the way forward for me. I am building my round up and going really well, i love the job so so much, its just a joy. The only part that gets me down or did do is messer customers, I am not taking it personally anymore when they say "oh can I leave it now hubby doing windows" etc or the crap ones that are out when you turn up, re arrange and then canx the day before only when you send a reminder they tell you again "oh no money".

 

I now lose a custies I wipe them off my data base and books and HISTORY! I have also this week again rubbed off 4 custies who always canx and move date, i just deleted them off everything and will ignor them if they contact me, can not be assed, once they mess you about thats enough, i have learnt this.

 

Only the other day lost a £35 clean, thing is I did a more then requested job on it, it was perfect went to town on first clean, frames sills, glass and surrounds to windows, pefrection was happy, thne get a messsae oh hubby mate doing it now after I planned a day around this job as was in a different area and a big price, I am not getting wound up now, jus id not respond and deleted and like some of you on here re posted on FB for area and got two houses both £14 each, so happy and they seem really nice and look as though they are proper customers, so just always in my opinion, DELETE THEM and move on and get new ones, laugh them off, aint no getting me down, next custie please!

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tench0771

this is the problim with wfp these days every one wants a slice years ago when it was trad an shammy ect it was hard graft so mot meny wanted to clime ladders ,now days people look at us an think i can do that brush thing looks easy so u get lots more intrested an now the big firms or so called r trying to ave a slice like then national companies they r a rite pain in the ars on commershel wrk these days slashing the price ect,1 thing tho is most domestic custmers wont swich if u do a good job an get friendly with them ive had custmers for 6 /7 years an they bin canviced loads an said no thanks every time they tell me if some one is trying to mustle in

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tench0771

once i had a chap just turn up an clean my custmer£20 job the nan was in an payed as she didnt no it was a different guy as we look alike same van no signriting ect i turned up a few days later an got turned away as they were just cleaned the wife foned me later that day an said sory for the mix up please come bk next time , well the the other chap came again an they let him clean there house lmfao an when he knocked the door they told him to pxxxiss off i came an cleaned them not long after he came did them they payed me an told me wat happened . the guy that tryed to mustle in was a chap i waved to a few times as well blady cheek a :rolleyes:

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tench0771

Vision on the left

Putting next door to shame after 1st clean.

 

 

not my wrds some one on face book^^^;)

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spruce
It seems they go around putting free window cleaning vouchers through doors and ppl interested can go to their site to fill in a google powered form.

 

Yes it does work for me @spruce

 

Maybe because I have cookies switched of

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rafawindowcleaning

I dont know if it is going to help you in any way to get over that customer loss Adamangler but here is what happened to me in relation to ukwindowclean. I am doing a few houses in a row on one road and above company do a couple on the other side of the road so I see them occassionally. A couple of weeks ago I was there grafting away and saw their van getting parked up didnt think much of it just kept grafting. After like twenty minutes a can feel somebody is standing behind me so headphones off.and i can see an older guy and he says i can see you doing a good job on this house so i says thank you do you live nearby would you like yours doing too when I am around as you do. He says yes please because what just happened to me i had this big company clean them for me but today when they turned up i was just going shopping but after five minutes realised i forgot my wallet so went back and they were gone already! It could not have been more than 10 minutes and he lives in a biggish 4 bed property so there you go. He sacked them straighaway on the phone and hired me. So dont get discouraged and just keep doing a good job

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Jonathan Sanderson

I wonder if the quality was fine though? Surely quality matters most rather than how long it took them.

 

It may have been over 10 minutes and he just didn't realise the time.

 

He may turn out to be a problem customer but then again mayb not.

 

To be honest I wouldn't be much more than 10 minutes and I class my work as very thorough. All frames/doors cleaned etc.

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adamangler

Ive seen them working and taking ages, i guess it depends on the operator.

I go as quic as i can but average 20-30 minds per house, cant understand how guys can do a semi in 10 mins

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rafawindowcleaning

Well i could not do a 4 bed semi in 10 mins well. Been going just two years so far and i think i am reasonably quick but need about 25 mins for 4 bed at least

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rafawindowcleaning

Jonathan Sanderson would you do us all a favor and make a video of a maintenance clean you do so we can see where we all go wrong? I would love to be able to do an average house in 10 mins heck even 15 would be great

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Jonathan Sanderson
Ive seen them working and taking ages, i guess it depends on the operator.

I go as quic as i can but average 20-30 minds per house, cant understand how guys can do a semi in 10 mins

 

This is a video I recently did to show some how I worked.

 

This property is a 4 bedroom detached house (WITH CONSERVATORY)and takes me just over 10 minutes to clean. All frames,ledges and doors washed down.

 

I also know that I work to a high standard. I never get complaints and regularly check my work. All work is referrals etc, so I know I'm not splash and dash.

 

I also know that I'm by no means the fastest. Some on here would knock spots off me.

 

Point is that 10 minutes for a 4 bedroom detached is easily achievable and doesn't mean that quality is lacking.

 

 

 

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Duncs

whats the hard,ist part of the job

getting reliable guys you can trust who are willing to graft

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Jonathan Sanderson
Jonathan Sanderson would you do us all a favor and make a video of a maintenance clean you do so we can see where we all go wrong? I would love to be able to do an average house in 10 mins heck even 15 would be great

 

 

See above. :)

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Duncs

jonathan how much do you charge for that house

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Jonathan Sanderson
jonathan how much do you charge for that house

 

No comment! Haha.

 

I'm up in Scotland, so prices aren't great, but at the speed and efficiency that I work it means it can balance out for me.

 

At the front there is only 2 upstairs and one downstairs, plus front door. I charge £10.

 

Trad guys around me charge £5-£7. I know. Yikes.

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cheapncheerful

cant argue with that jonathan:D

 

great video nice action....I have tried to make one myself and will do soon to give you all a laugh...

 

twice I tripped over the bloody hose and pulled the trolley over today...

 

and hauled the trolley up to do some roof walking so didnt put too much water in and yep it was one two foot window short of water....grrrr..

 

and catch things with my hose ....hmmm

 

its actually easier to just try and lassoo things in advance ..on that roof walk I managed to catch a garden bench down below....I was NOT amused...

 

now you know why I like to wfp when no one is about...

 

and ...yep ...I DID NOTICE....it was the nice glass...:whistle: in your vid...

 

yeh plenty like that at a tenner around me too..

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Smurf

You slow coach :D

 

This is a video I recently did to show some how I worked.

 

This property is a 4 bedroom detached house (WITH CONSERVATORY)and takes me just over 10 minutes to clean. All frames,ledges and doors washed down.

 

I also know that I work to a high standard. I never get complaints and regularly check my work. All work is referrals etc, so I know I'm not splash and dash.

 

I also know that I'm by no means the fastest. Some on here would knock spots off me.

 

Point is that 10 minutes for a 4 bedroom detached is easily achievable and doesn't mean that quality is lacking.

 

 

 

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