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PJ Bullard

Customer Agreement Forms and Timewasters

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PJ Bullard

Who has these?

 

I give new customers a form detailing the freq of cleans, the price, payment options, access and about the notification texts i send them before each clean. But I don't call the form anything.

 

Should I make a 'Customer Agreement Form'.

 

Only reason I ask is becasue a few who had their second clean due have texted back some BS like 'oh we'll let you know when we need you' - like i do window cleaning for fun.

 

It is clear in the form I give them when I will be coming back and how often, but maybe wording it as a 'Customer Agreement Form' would show the timewasters that this is a business that I run.

 

Anyone else had similar problems?

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Rosewood

You'll always get people who don't want a second clean, that's why I always charge more for the initial clean.

Having an agreement form/ contract won't make any difference to these people other than you might not get the initial clean cause you frighten them off with your forms. As an information sheet I think it's a good idea, but trying to have a binding contract is imo a minefield which if it came you trying to enforce it you would never win.

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Clisty1989

You could always put a few lines in saying that missed cleans without a valid reason will either mean a. Added to your blacklist or b. Would still be charged. I was debating this but of late I haven't had missed cleans apart from deaths in family, in hospital etc

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Green Pro Clean Ltd

Total minefield and headache.

 

I am at a point where all first cleans are 'one off' then they get reduced to maintanance cleans.

 

On the one off / first clean they get full PVC clean included. The ones that are serious dont bat an eyelid at a first clean charge, they seem more relieved that youre going to put in the effort to get them to a maintainable situation.

 

Cant be arsed with agreements.

 

Messers get one shot. After secomd time they are simply dropped. No note, complaining etc. If they want back in after that I charge first clean again and explain why....they dont usually come back.

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PJ Bullard

Yeah Im the same Green, if they mess me about then thats it, Im not coming back and pissing about for them when they click their fingers. Thing is, how do you gauge the right amount to charge for a one off as you say to start with. If you go in too high it might scare them off? For me a one off is like double the price of a reg clean. For my first cleans I normally put an extra £5-10 on top but I dunno about going hard with the one off rate straight out the gate.

 

Oh course I charge a first clean premium as standard and that is stated on the form. Most custys are as sound as a pound about the cleaning frequency. I just want to weed out the messers somehow. Thing is, its not always easy to tell who will be a messer. Often its the ones you think would never mess about that do.

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koopmaster

I charge £20 for the first clean. That's front and back. Then the customer needs to say if they want a regular clean otherwise they will never see me again. The first clean price is going up to £25 over the next few month.

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Hunty

I had an agreement form, thing is in all fairness if they r gonna mess you about they with if they sign a blooming form so it's just irrelevant.

I canvas myself and I ask the question are you looking for a one off or a regular clean, I explain the price is different and once I have been round to clean I will say see you in X weeks, no misunderstanding that? I do not charge more for my first cleans if they are not one off, I have also done away with the agreement form.

If I used someone else to canvas I would be insistent that a contract left and explained that there is no need to sign but allowing the first clean to go ahead with bind the contract (although legally they must have a cooling off period from things they have purchased at a door).

 

 

Sent using the Window Cleaning Forums mobile app

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Green Pro Clean Ltd
I had an agreement form, thing is in all fairness if they r gonna mess you about they with if they sign a blooming form so it's just irrelevant.

I canvas myself and I ask the question are you looking for a one off or a regular clean, I explain the price is different and once I have been round to clean I will say see you in X weeks, no misunderstanding that? I do not charge more for my first cleans if they are not one off, I have also done away with the agreement form.

If I used someone else to canvas I would be insistent that a contract left and explained that there is no need to sign but allowing the first clean to go ahead with bind the contract (although legally they must have a cooling off period from things they have purchased at a door).

 

 

Sent using the Window Cleaning Forums mobile app

 

Are you related to @peter rogers ?? :rolleyes:

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GleamCleanUK

We have had terms and conditions on our website and given on the door for years now. Basically it states they they are in a 3 clean contract from when they sign up on gocardless which is their only payment option. As it is controlled through the cleaner planner data base. If they decide they don't want to be on that 3 clean contract we give them a one off price that is normally almost 3x the monthly average. They want a quality one off clean that will take you the same time it takes to clean 3 houses. They pay the same hourly rate. Simple as. Never undervalue your business or yourself. You had to put the investment in to your business. Therefore your price should always show that. If they don't accept. Their not worth having mate.

 

 

Sent using the Window Cleaning Forums mobile app

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PJ Bullard

I feel you @GleamCleanUK - if you undervalue your services, you under value yourself. I price my work higher nowerdays and like you say if they dont like it, move on. There will always be cowboys out there who clean your windows for stupid prices like £8.50

 

I mention £8.50 cos there is another WC in my area who I saw the other day advertising on fb to clean a house with under 10 windows for £8.50 and he was a trad windy. But what is the bloody point in being in business with those sort of prices???

 

As for the forms @Hunty I don't have them sign anything. I just give them the form with the details of the price and clean freq.

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adamangler

Isn't all this just part snd parcel of growing a round ? I've had all manner of messers. After a while you can just smell them and as soon as they play up there gone no second chances.

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peter rogers
Are you related to @peter rogers ?? :rolleyes:

why thats ? i dont get it

I had an agreement form, thing is in all fairness if they r gonna mess you about they with if they sign a blooming form so it's just irrelevant.

I canvas myself and I ask the question are you looking for a one off or a regular clean, I explain the price is different and once I have been round to clean I will say see you in X weeks, no misunderstanding that? I do not charge more for my first cleans if they are not one off, I have also done away with the agreement form.

If I used someone else to canvas I would be insistent that a contract left and explained that there is no need to sign but allowing the first clean to go ahead with bind the contract (although legally they must have a cooling off period from things they have purchased at a door).

 

 

Sent using the Window Cleaning Forums mobile app

 

 

cooling of period isnt valid if they contact you.... if you canvas also it is not valid if it is under er 50 pounds

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Hunty

Yes if you canvas only (and also only at someone's door) but the service is more than £50 potentially if your contract is min 3 cleans eg, my main point was that if they are gonna mess you about they will regardless.

 

We are not related green just to clear up [emoji1303]

 

 

Sent using the Window Cleaning Forums mobile app

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Green Pro Clean Ltd
why thats ? i dont get it

 

:eek::eek::eek::eek::eek: That's my surprised face Peter. :P

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peter rogers
Yes if you canvas only (and also only at someone's door) but the service is more than £50 potentially if your contract is min 3 cleans eg, my main point was that if they are gonna mess you about they will regardless.

 

We are not related green just to clear up [emoji1303]

 

 

Sent using the Window Cleaning Forums mobile app

 

 

Well it's an ongoing contract mate. Which is not enforceable as it is not in writing.

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"H"
I feel you @GleamCleanUK - if you undervalue your services, you under value yourself. I price my work higher nowerdays and like you say if they dont like it, move on. There will always be cowboys out there who clean your windows for stupid prices like £8.50

 

I mention £8.50 cos there is another WC in my area who I saw the other day advertising on fb to clean a house with under 10 windows for £8.50 and he was a trad windy. But what is the bloody point in being in business with those sort of prices???

 

As for the forms @Hunty I don't have them sign anything. I just give them the form with the details of the price and clean freq.

There's quite a few around here that charge about the £8.00 mark. And due to that no-one wants to pay more. You go to their neighbour and they'll say "Next door is paying this much, why should I pay you more". Easy to say walk away but with so many window cleaners around here you can't be as choosy as you like or you take nothing home at the end of the day.

Most people are on min wage here and resent paying someone their hours wage for a job I can do in 15 mins. It's a rock and a hard place. :/

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PJ Bullard

I'd have to disagree with you H on that one. Yes there are those that charge peanuts, so let them get on with it. Set your standards, set your prices, set your bench marks and the customers will come. These are different times from 20 years ago. £8.00 will buy you nothing now, and nobody can expect a self employed window cleaner who is running a van, filtering their water to make it pure and all the other costs involved - to run a business with those prices. You want to be aiming for £100 a day easy and £150 on a good day for the self employed otherwise you might aswell go and get a crappy job in tesco and not bother with WC at all.

 

Those are resonable benchmarks for the self employed. And that goes for all areas of the UK. And by the way, there are affluent areas everywhere and affluent people who LIKE to pay more for there window cleaning. They are not just payiong for the clean, but they are paying for the service and customer quality, professionalism. I bet the £8 window cleaners turn up at jobs with no uniform, a pair of beat up Nikes and rudeboy tracksuit bottoms - basically looking like tramps. Always wear uniform and stell toe cap boots. Image is everything. Imagine if your wealthy and somebody quotes you for window cleaning at £8 - your gonna think ''I bet he is rubbish for those sorts of prices or new or unsure of himself''.

 

Never be afraid to quote what its worth. And dont think along the lines of your last post.

 

Sorry to rant but had to!!

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adamangler
I'd have to disagree with you H on that one. Yes there are those that charge peanuts, so let them get on with it. Set your standards, set your prices, set your bench marks and the customers will come. These are different times from 20 years ago. £8.00 will buy you nothing now, and nobody can expect a self employed window cleaner who is running a van, filtering their water to make it pure and all the other costs involved - to run a business with those prices. You want to be aiming for £100 a day easy and £150 on a good day for the self employed otherwise you might aswell go and get a crappy job in tesco and not bother with WC at all.

 

Those are resonable benchmarks for the self employed. And that goes for all areas of the UK. And by the way, there are affluent areas everywhere and affluent people who LIKE to pay more for there window cleaning. They are not just payiong for the clean, but they are paying for the service and customer quality, professionalism. I bet the £8 window cleaners turn up at jobs with no uniform, a pair of beat up Nikes and rudeboy tracksuit bottoms - basically looking like tramps. Always wear uniform and stell toe cap boots. Image is everything. Imagine if your wealthy and somebody quotes you for window cleaning at £8 - your gonna think ''I bet he is rubbish for those sorts of prices or new or unsure of himself''.

 

Never be afraid to quote what its worth. And dont think along the lines of your last post.

 

Sorry to rant but had to!!

 

 

Your post sounds a bit contradictory mate.

 

You are saying £8 is peanuts yet say £100-£150 is a good figure to earn.

 

Well at £8 a house that's about 12-20 houses a day so should be achievable.

 

It also depends on area, you are talking of 8 quid being cheap but round here 8 quid isn't bad. 3-4 quid is cheap near me. Next door pay 4.50!

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Rosewood

The problem with people not willing to pay more than £8 is down to the local windy's not asking for more. Never undercut to get a job, in the long run your damaging your business. If I'm quoting on a job and they say oh my last cleaner did them for £10. I immediately explain I will be more expensive, then I explain why. Provide a premium service and charge a premium price. If we all did this it would drive prices up not down and we all win. So what you won't get them all but who wants to be a busy fool !

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PJ Bullard

@adamangler at the end of the day, you quote what you want - Im not criticizing how people want to work or how they want to price their work. 12-20 houses a day at £8? Not a chance for me. And if your running a pure water system, and a van, diesel and other expenses you'd be putting in a LOT of work for the money. 20 houses a day? That would burn me out quicktime

 

@Rosewood agree with you

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adamangler
@adamangler at the end of the day, you quote what you want - Im not criticizing how people want to work or how they want to price their work. 12-20 houses a day at £8? Not a chance for me. And if your running a pure water system, and a van, diesel and other expenses you'd be putting in a LOT of work for the money. 20 houses a day? That would burn me out quicktime

 

@Rosewood agree with you

 

My average price is £12.

 

I was just making the point that your target of £100 plus be done with 12 x 8 quid houses. That could probably be achived in about 4 hours at £8 a house.

 

I dont 20 houses a day either its usually about 12.

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"H"
I'd have to disagree with you H on that one. Yes there are those that charge peanuts, so let them get on with it. Set your standards, set your prices, set your bench marks and the customers will come. These are different times from 20 years ago. £8.00 will buy you nothing now, and nobody can expect a self employed window cleaner who is running a van, filtering their water to make it pure and all the other costs involved - to run a business with those prices. You want to be aiming for £100 a day easy and £150 on a good day for the self employed otherwise you might aswell go and get a crappy job in tesco and not bother with WC at all.

 

Those are resonable benchmarks for the self employed. And that goes for all areas of the UK. And by the way, there are affluent areas everywhere and affluent people who LIKE to pay more for there window cleaning. They are not just payiong for the clean, but they are paying for the service and customer quality, professionalism. I bet the £8 window cleaners turn up at jobs with no uniform, a pair of beat up Nikes and rudeboy tracksuit bottoms - basically looking like tramps. Always wear uniform and stell toe cap boots. Image is everything. Imagine if your wealthy and somebody quotes you for window cleaning at £8 - your gonna think ''I bet he is rubbish for those sorts of prices or new or unsure of himself''.

 

Never be afraid to quote what its worth. And dont think along the lines of your last post.

 

Sorry to rant but had to!!

 

Sorry fella but we are going to disagree. Easy to say let them get on with it. That's the thing, they are. And they are getting the work. There's even cleans being done around here for £3-4. I'm not joking.

The average person around here has no idea and little care for self employed and they possess that attitude of "get a real job". Yeah, and if there were that many jobs that paid more than minimum wage or didn't close down after the European funding has run out there wouldn't be that many window cleaners who charge silly money.

I'm not saying that most of my cleans are £8, there are a few but they are strategic ones. For example,£8 for one lady that is done in 10 mins but the shop she owns I charge a lot more for. Not cutting my nose off to spite my face.

They'll pay a plumber a £75 call out fee but "anyone can window clean" has been said to me more than once. "I'll do them myself for that price" is another.

I personally run a van and have a uniform and look the part and act professionally and I have a good and loyal customer base. Not into telling people what I earn, but I survive well enough.

With regards the affluent areas, there are pockets of them but they are the worst payers or want it done the cheapest. Seriously.

By the way, very rural around here and in some cases a 20 min drive between customers is not unheard of.

 

I have the attitude of "do you want it done cheap or do you want it done properly?" Like swimming against the tide most of the time here though.

 

This reminds me of the time when I was chimney sweeping years ago and belonged to a Chimney Sweeping Association. A "sweep" from the Home Counties was telling us how us "Welsh Boys" should be charging £70 a sweep when we explained that the most people would pay here was £25. Challenged him to come down to us, we'll accommodate him and in a week see how much he would earn. End result, nowt.

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PJ Bullard

Well best of luck to you H. I really hope that one day you can release any limiting thought patterns that you may have picked up along the way and begin telling a different story. Once you do that, things will shift and the respectable, high paying, worth-while customers will appear. Its all about the story you tell and the beliefs you have. Read through your last post and see all the limiting statements in there. These are your thoughts and beliefs externalised, and your thoughts and beliefs create your reality

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adamangler
Well best of luck to you H. I really hope that one day you can release any limiting thought patterns that you may have picked up along the way and begin telling a different story. Once you do that, things will shift and the respectable, high paying, worth-while customers will appear. Its all about the story you tell and the beliefs you have. Read through your last post and see all the limiting statements in there. These are your thoughts and beliefs externalised, and your thoughts and beliefs create your reality

 

100% agree

 

However, I dont think theres anything wrong with going in at lower prices to begin with just to create some income and activity as long as you intend to get rid of them and go after higher paying customers eventually. The real problem with low prices and a low priced mentality is staying there like a lot of guys i come across (usually older trad lads) who have had theres rounds years or decades and still doing 5 pound houses and havent had a price rise since 1996. It depends on your situation, if 80 quid a day of low priced custies keeps you going until you can progress then thats great, it makes little sense chasing higher prices and struggling not being able to pay the bills.

 

Progression is key, progression is what keeps us looking forward and optimistic. Id hate to think of this as just a job to churn away earning average money until i retire, to me i look at it as a long journey and more like the first step into bigger and better things.

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slipknot

you guys should try having a partner who seems to think £100 a week is decent lol hence why im going it alone with WFP. truth is times are changing and my arverage is house is £10. you will always get funny people who moan about the price but like i tell them, u get your frames wiped, ur windows cleaned properly, and the sills wiped. which in my eyes is a proper job.

 

it makes me laugh when people phone you up begging for you to clean there windows quicker than 4 weeks xD

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PJ Bullard

@adamangler agree with you about making low prices when you first enter window cleaning. But after a while, you naturally raise your prices to reflect your growing confidence and standing in the industry. As for the older trad guys, yeah they may well be charging very low rates, but they are a dying breed and I've noticed that many of them take risks with their work and the setting up of their ladders. As time is moving on and we are moving into the digital age, professional customers are aware of the fact that money isn't worth what it used to be. I got some very good advice from another windy I know and it was, 'Don't forget, window cleaning is a trade'. Well what tradesman works for pathetic low prices?

 

Personally, I have a min price I charge and thats what I stick to. I won't have my arm twisted by a customer or made to feel that Im charging too high. If they don't want my services, thats fine. They can go and find somebody who will do it at the price they want. I want the good, appreciative customers who are thankful for the job I do, and my round is full of them.

 

Anyway each to their own, I don't mean to get too preachy!!!

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