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monkeyman

Cancellation



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monkeyman

So I sent massages out asking for payments. Got one back saying

I will send payment but don't call again I wasn't happy with the last clean.

Me, don't pay I will call Sunday and reclean.

Her I'v sent the payment, don't bother Sunday I want a trad cleaner.

Me I will trad clean Sunday.

Her, I said don't bother. But I do want a refund.

WTF.

I said don't pay.

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The tattood one

Ditto to above...a arse customer...walk away n replace

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monkeyman
Just keep the money..block her number..walk away

Tempting but I like to know I'v done everything I can to be the one in the right.

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The tattood one
Tempting but I like to know I'v done everything I can to be the one in the right.
you cant please em all...she be after afree clean next...lick ya wounds n clean another

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The tattood one

I cleaned a house near me a few year ago...came out 1 night i collect n not happy...e a councillor n fink e got power..glass of wine in 1 hand n money in other n wanted to av his say...lmao...i told him to keep his money...he needs it more than i do n put it to a personality implant n walked off....it only paper....

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monkeyman

She just wound me up paying than asking for a refund.

I don't mind loosing a job I'm not taking anymore on at the moment. I'm stacked out and passing work on.

Maybe she can have a £25 refund in pennies. :P

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dredge3
I just don't like doing a bad job.

 

You wont have done a bad job.

Just walk away and forget about it. I have had a few like that. Most are after a free clean. Get those frames nice and clean

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slipknot

just walk away mate honestly no point in arguing with the women, one loss is another gain, i generally ask why they want to cancel but you have to be totally understanding and walk away, they may move out in a few year and you get that one back but personally i do trad at the moment i don't understand why someone wants trad over wfp i don't see much differences apart from winter time with the clothes getting wet quicker

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slipknot

just walk away mate honestly no point in arguing with the women, one loss is another gain, i generally ask why they want to cancel but you have to be totally understanding and walk away, they may move out in a few year and you get that one back but personally i do trad at the moment i don't understand why someone wants trad over wfp i don't see much differences apart from winter time with the clothes getting wet quicker

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keefo

I always remember somebody on here maybe about a year back when somebody had this issue, that person said 'don't worry you're better off without them'. This is something I remember and appease myself with when somebody cancels on me for the sake of saving a few $$$ and going with somebody else.

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Marko067

What makes me laugh, though it is irritating is when they ditch you for a trad guy, then the trad guy switches to WFP.

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monkeyman

I'm over it now. I was just pi$$€d the way she went about it.

She's already been replaced.

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David K

If she refuses a re-clean then Keep your cash . :cool:

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monkeyman

Had another cracker of a reason for canceling today.

Sent the normal text. only cleaned for the 3 times

Received one back saying we would like to cancel.

OK no worries was there a problem.

Not for me, but my husband was home last time and said it only took you 25/30 minutes to clean all the windows and doors. for £20 he would expect it to take longer. and he believes that's to much money for unskilled labour.....

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Nicky
Had another cracker of a reason for canceling today.

Sent the normal text. only cleaned for the 3 times

Received one back saying we would like to cancel.

OK no worries was there a problem.

Not for me, but my husband was home last time and said it only took you 25/30 minutes to clean all the windows and doors. for £20 he would expect it to take longer. and he believes that's to much money for unskilled labour.....

 

What these people don't realise is you have to come to there property diesel

You've spent thousands on your equipment, using purified water which isn't free

DO THEY EXPECT a business to run on minimum wage , I wouldn't loose any sleep over it

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monkeyman
What these people don't realise is you have to come to there property diesel

You've spent thousands on your equipment, using purified water which isn't free

DO THEY EXPECT a business to run on minimum wage , I wouldn't loose any sleep over it

If that's there attitude towards some one running there own business. I don't want them as a customer.

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slipknot

unskilled labour!!!!! Is he taking the mick doing it trad is a skill in its own right but doing Wfp is totally different. He'll with Wfp the first time I cleaned my own house windows I had to go over more than once.

 

A mechanic charges £30 a n hour

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Green Pro Clean Ltd
A mechanic charges £30 a n hour

 

I want the number of this cheap mechanic.

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dmw
Had another cracker of a reason for canceling today.

Sent the normal text. only cleaned for the 3 times

Received one back saying we would like to cancel.

OK no worries was there a problem.

Not for me, but my husband was home last time and said it only took you 25/30 minutes to clean all the windows and doors. for £20 he would expect it to take longer. and he believes that's to much money for unskilled labour.....

When all said and done, you're agreement with the customer was to clean the windows and frames of that property you did that there was no complaints about your workmanship, so the time it takes is irrelevant. Some customers want blood.

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Iron Giant

Don't forget xmas is just around the corner some people think of saving a few quid , The only thing that bugs me is if I feel they are giving me a crap excuse rather than the truth I prefer people been honest .

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Dragbag

im a sucker for old folks:hiding: had a filthy bungalow and gave him the 4 weekly price not a first clean price:hey: his arm was in a sling he had had a fall so i thought poor old boy! he put it on a bit, so i explained i will do it under that understanding. next clean the act had dropped & he didnt want a regular clean :mad: just a one off...

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jc jason

HI ALL, I HAD A CUSTOMER WHO TEXT ME SAYING SHE WASNT HAPPY WITH THE CLEAN BECAUSE THE WINDOWS WHERE WET AND THE DOOR.

THIS WAS THE SECOND CLEAN I HAD DONE , ALSO I EXPLAINED HOW THE SYSTEM WORKED BEFORE I QUOTED THE JOB AND SHE WAS HAPPY THEN . SO YOU DO GET THEM...

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Brandon
HI ALL, I HAD A CUSTOMER WHO TEXT ME SAYING SHE WASNT HAPPY WITH THE CLEAN BECAUSE THE WINDOWS WHERE WET AND THE DOOR.

THIS WAS THE SECOND CLEAN I HAD DONE , ALSO I EXPLAINED HOW THE SYSTEM WORKED BEFORE I QUOTED THE JOB AND SHE WAS HAPPY THEN . SO YOU DO GET THEM...

 

WHY ARE YOU SHOUTING?

 

 

Sent from my iPhone using Tapatalk

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David K

Just quoted a lawyers firm today , really dirty Windows (. 4-6 months) least ,they called me by leaflet. I qouted it to around 30 pounds. 1st. Floor and bottom. ,he wrote back that it was a little pricey to their previous cleaner. He said " can you do it for 20 pounds?, then we got a deal !" My reply was : " the prices may vary ,and so the stability and quality too. We have to stick with our qoute,to be able to provide a good quality and stable service. ;)

 

First of all if their windows look like .... , then they obviously don't get cleaned much for their 20 pounds. At that price he don't wanna show up. Secondly, if I were foolish enough to knock off 10 pounds ( which in itself is rediculous) it would be the same as saying "I was gonna rip you off" or "here's my profit , help your self " AND thirdly,he didn't say how often that "20 pounds deal" was gonna go down ...:rolleyes: No ! Gotta go with the qoute, stand my ground, and if they call again, my integrity and honor is SO intact ! :hehehe:

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Green Pro Clean Ltd

Can I just add..... if you didn't charge a first clean price then why are you complaining? :confused:

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spruce
Don't forget xmas is just around the corner some people think of saving a few quid , The only thing that bugs me is if I feel they are giving me a **** excuse rather than the truth I prefer people been honest .

 

They know you probably won't be interested if they just asked for a once only job, so they agree to your terms and promise that they have several friends who are also looking for a regular, reliable window cleaner. They are just telling you what you want to hear.

We have only been cancelled once that I can recall where the lady told the truth; "I'm skint." The rest lie.

 

The other side to this is that the lady of the house sanctioned us to clean but the husband disapproved of it. We've had that several times over the years.

 

.

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