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MPC & Pure Window Cleaning

Working for peanuts



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MPC & Pure Window Cleaning

Need some advice / guidance please. Expanding my round but constantly finding that some  local window cleaners are charging peanuts. Went to a double bay fronted 3 bed semi today with extension and substantial conservatory . Probably 30mins work for a maintenance clean.Looked to be at least a £15 - £18 job to me. Flabbergasted to hear that her last window cleaner (WFP) charged her £8.  I tried to say that is the reason he doesn’t come anymore and that I am providing a premium service with all frames,cills and doors done but her eyes glazed over. Getting this all the time. Why do so many window cleaners de value the service so much? Quoted a house with 22 windows last week, her window cleaner had been charging £9. 

 

Getting some good customers who are willing to pay a fair price for a good service but feeling  quite down down about the all too frequent battle against other cleaners comedy prices. I am trying  to earn a decent living to support a wife and children. 

 

Have you guys guys experienced the same?

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Iron Giant

This is near enough the norm, right across the UK, from people who have been in the game for 20 years and haven't dared raise their prices to often or newbies that come in and think low pricing is the norm because of how the long term windys have areas priced, In my local work area over almost 20 years I have raised my prices continually yet I know people who have been at in 20-30 years and their prices are 40-50% lower than mine.

I have said it before on here and I ain't bragging, I am the most consistently expensive windy in my area on the compact rounds that I have, in terms of business management and ensuring that every aspect of of a window cleaning business is up to date in every way, people are just 5-10 years behind maybe more, they switched off long ago and haven't moved forward,

this in turn hasn't changed the clients perception of what a modern day windy is and what the prices in this day and age are and should be, it's usually a mix of things people in there 40's and older and also a number of younger people who there parent's have always paid peanuts and there mam and dads windy always calls back for the money.

So now after I have waffled on, just keep on pushing on, don't get disheartened and all will come good, the proverbial honey pot for me is new build estates, were I have 100's of jobs were people see the value in the service I offer and are willing to pay the going rate. 

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HWCS
Posted (edited)

@Iron Giant makes sense in what he says.

 

I clean Trad and ive been in the game 6months and ive learned ALOT very very quickly and the best advice ive had is 'know your worth'

 

When starting out i rushed in, bought my stuff and went at it, never read the forums or took any advice.

 

My naivity means i now clean a few houses very very cheaply, the worst being a 3bed detatched for a £10 

7x georgian style sash windows each with 16x 6"sq panes

2x doulbe patio doors

3x large double windows

The whole gaff takes me 1hr n 15mins to clean, i could easily just not bother with it now, but from this ive got her neighbours too which is a small terrace of 3 housing association gaff, 2 beds with 6 windows, and 2 doors each, i also charge £10 for these and all 3 take me 30mins.

So £40 for 1hr, 45mins work.

 

The terrace all complained, at first "how come we pay the same as her and we are 1/3 the size.

 

After explaining that she was one of my first custys and my pricing was bobbins at the start anf hers will go up in jan but theirs wont, they see the logic and agree its a fair price for a fair job.

 

My point i guess is that the fly by nights, come n goers, splaash n dashers what ever we call them just dont understand their worth, and if theyd foumd themselves in my situation with these 4 houses instead of charging the terrace right and the detatched wrong they would assume £10 for detatched means they have to charge £4 forthe terrace.

 

I do 3x identicle detatcheds on the estate to the £10 one and they all pay £22 and are very happy to pay it, ive spoke to £10 detatched and told them the price is rising in Jan and they are cool, obv i cant put her price up 120% to match the others but shes going upto £15 as agreed, and will go upto £18 in 2021.

 

 

Sorry what was the original question? 😂😂😂😂😂😂😂😂😂😂😂😂😂

 

I guess what im saying is know your worth, stick to your prices and dont clean for a tenner coz everybody else is.

 

I had a custy from the 3house terrace in the week ring me

"Hello Jon, its Liz just letting you know theres another company fly posted the estate today in a blue n green van, i told them id got a cleaner but they could quote me, they were very rude and abrupt, and scribbled £20 on a bit of paper, and shoved it at me! I told them id stick with my cleaner as he was £10, they said 'he wont be around long call us when hes folded'"

 

I told her im going nowhere and if they want to charge £20 for 6 windows and 2 doors then im not worried about losing any work to them.

 

I guess they feel how your feeling, but my prices are reasonable because 'I KNOW MY WORTH, and SO DO MY CUSTOMERS'

Edited by HWCS

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mike007

Important thing is your customers knowing your worth!

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HWCS
1 minute ago, mike007 said:

Important thing is your customers knowing your worth!

Totally agree @mike007 but they womt know your worth until they are your customers or they know people that are.

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Incheck
Posted (edited)

It is hard, but sometimes it’s a game of patience. If a competitor is charging way below market price, the Likelihood is that the books will either fill up quick to the point they can’t take any more on, in which case new enquiries will be coming in your direction again. or they will fold. Quite a few vans and rounds for sale st the moment i’ve noticed. It is october though😉
Starting out is hard and there are so many windies out there, the only escape i honestly found to get me beyond a brick wall was to do add ons. We invested a hell of a lot more money for the equipment but thankfully it paid for itself and brings extra work in.


always remember that trad cleaning is pretty much pure profit, there are fewer of the expenses associated with water fed pole cleaning, so you could theoretically charge less and not send yourself through the hoop. But dont be put off by this as its a modern age of kitchen extensions, roof lanterns, velux windows loft extensions. So the market for wfp is only increasing as people extend their houses in to more complex shapes which would make life hard if Trad
also, what you’ve got to consider is that some of your competitors might not have the same lifestyle as you. They may not have a wife or children, and may be quite happy living alone in a relatively small property with less outgoings than yourself. 
i think many will understand your pain. But in any business price competition will be a recurring barrier. Theres always someone coming in and under cutting you. The question is...how long can you weather the storm? If you are still about in 5 or 10 years time when many others have come and gone, then you’ll know. Wish you the best and try to keep your head up.

Edited by Incheck

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MPC & Pure Window Cleaning

Thanks for the replies everyone. Some great advice that I will seek to heed. I just need to concentrate on doing a great job for a decent price, know my worth, look and be professional, build those customer relationships and forget about the bucket bobs charging peanuts. 

 

If potential customers dont don’t want to pay for a great all round clean then I will jog on.

 

 

Best wishes 

 

Thomas Edward 

 

 

 

 

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windowsurfer

Any low price jobs i have. I  clean them in a way i call "angry window cleaning" which i just work faster to get it over with, any complaints,then i will talk about price going up, i have a few jobs i do like that,no complaints tho. 

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Neil.. Lancashire

Been putting my prices up over the last 12 months and so far 2 cancelled, but one text back after 7 months asking if we could start again. unfortunately had to let her no we were to busy now. It was a grand total of £1 increase. You cant believe how little some people value your efforts. 

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johnny bravo

as long as you are earning £30 + over you are doing ok.   a lot does depend on your county. + location.

making over £200+ a day is very rewarding.

 

I myself can never understand why people will pay say £15    when they know they can have the same service for £10 for there sized property.

 

I cant entertain these when I have canvassed and got my customers.  they come and ask me to clean theres , I say No.   you are quite happy paying over the odds before.   I have my customers now 

Goodbye

some windys are quite happy overpricing   but I am not.      everyone has there way.   just be glad we have a steady customer base when lots are loosing there jobs in this country .  I have a good pricing structure and people still try to undercut my prices.      I just have a cuppa and carry on.

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Haz
Posted (edited)
On 04/10/2019 at 22:23, MPC & Pure Window Cleaning said:

Need some advice / guidance please. Expanding my round but constantly finding that some  local window cleaners are charging peanuts. Went to a double bay fronted 3 bed semi today with extension and substantial conservatory . Probably 30mins work for a maintenance clean.Looked to be at least a £15 - £18 job to me. Flabbergasted to hear that her last window cleaner (WFP) charged her £8.  I tried to say that is the reason he doesn’t come anymore and that I am providing a premium service with all frames,cills and doors done but her eyes glazed over. Getting this all the time. Why do so many window cleaners de value the service so much? Quoted a house with 22 windows last week, her window cleaner had been charging £9. 

 

Getting some good customers who are willing to pay a fair price for a good service but feeling  quite down down about the all too frequent battle against other cleaners comedy prices. I am trying  to earn a decent living to support a wife and children. 

 

Have you guys guys experienced the same?


A lof of companies all around the UK will be facing this type of problem, a lot of new companies are now setting up down South because the average price down south is £15.00, you can get set up with a few grand ££  and have an average price of £10.00 with 300 customers and earn a good healthy living.

Up North it is the total opposite the average price for a window clean is half of what the average price is down South,the pricing up North is pretty rock bottom and can not really get any lower. So i think a lot of people down South will feel the effect of losing more customers by new companies starting up and charging £9-10 for the house that the established company was charging £14-16 for.

I believe within the next 2-3 years the window cleaning down South will have its average price brought down massively and i can see it become low priced like it is up North.

The reason for this is because a lot of people are jumping on the bandwagon it is a easy business to start up during the summer but in the winter is when things start to get tough , a lot people decide this game is not for them. Its easy getting kitted out with reach and wash systems but the hard part is running the business earning money all year round.

Dont worry about what other people charge, stick to your pricing structure that you are happy with and worry less about other window cleaning prices, aslong as your growing and going up in customers then thats all that matters 😉

Edited by Haz

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Pjj
28 minutes ago, Haz said:


A lof of companies all around the UK will be facing this type of problem, a lot of new companies are now setting up down South because the average price down south is £15.00, you can get set up with a few grand ££  and have an average price of £10.00 with 300 customers and earn a good healthy living.

Up North it is the total opposite the average price for a window clean is half of what the average price is down South,the pricing up North is pretty rock bottom and can not really get any lower. So i think a lot of people down South will feel the effect of losing more customers by new companies starting up and charging £9-10 for the house that the established company was charging £14-16 for.

I believe within the next 2-3 years the window cleaning down South will have its average price brought down massively and i can see it become low priced like it is up North.

The reason for this is because a lot of people are jumping on the bandwagon it is a easy business to start up during the summer but in the winter is when things start to get tough , a lot people decide this game is not for them. Its easy getting kitted out with reach and wash systems but the hard part is running the business earning money all year round.

Dont worry about what other people charge, stick to your pricing structure that you are happy with and worry less about other window cleaning prices, aslong as your growing and going up in customers then thats all that matters 😉

 

 

Green pro clean has proved this to be false with his lead generation he prices stuff the same up north as he does  down south , we also do work up to 300 miles away from home and charge decent money or it wouldn’t be worth the traveling , the old adage if you dont try you dont get comes to mind . There have been loads start up where I am charging a third of what we and other companies charge and guess what , are they busy with work ?. Picking up loads of customers ? No they don’t last as they cannot make a go of it , they last a few weeks over summer and go bust . Never to be seen again 😂😂😂😂 this actually helps us as as when the customer that they have let down phones us saying there cleaner has stoped coming we price the job at three times what they were paying and explain that you cannot run a buisness at that price most then realise this so the next time some cheapskate knocks there door they know that they will not get good regular service so, they stick with us . 

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Neil.. Lancashire
Posted (edited)

I cant help but think once you have been cleaning your customers windows for 2 or 3 years and have been doing a professional job I cant see many being tempted to change to a new business, who they don't no from Adam.

I know this from experience from canvassing well to do area and quoting much cheaper prices when I first  started and still never getting the jobs. At the end of the day your inviting people on to your property who you don't know for £3 cheaper.

Edited by Neil.. Lancashire

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scottish cleaning service

As i have said before, the price isn't really that important, reliability is the key. All the old timers have nearly gone and now we have a business culture. Genuine folk want to impress people or the DVLC wouldn't sell registrations. Look at the cars going about on the road and in your customers driveways. I do one with a sixty grand new car in the driveway and i haven't seen it move cause guy work's in London. I price a lot of my new enquiries like the council tax. 100k is £5 to £10, 200k is £10 to £15, 300k is £15 to £20. I quoted £40 a month for a £600k semi and she said the last guy charged £14 but he never came back. I replied no wonder and your house is valued at £700k and she was taken aback. Both doctors and she thought i was daft. I go on zoopla before i visit to quote for a new clean, i need to be armed with as much info as possible. Good thing about this job, if you price it wrong then you are not obligated to go back again.

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Neil.. Lancashire
16 minutes ago, scottish cleaning service said:

As i have said before, the price isn't really that important, reliability is the key. All the old timers have nearly gone and now we have a business culture. Genuine folk want to impress people or the DVLC wouldn't sell registrations. Look at the cars going about on the road and in your customers driveways. I do one with a sixty grand new car in the driveway and i haven't seen it move cause guy work's in London. I price a lot of my new enquiries like the council tax. 100k is £5 to £10, 200k is £10 to £15, 300k is £15 to £20. I quoted £40 a month for a £600k semi and she said the last guy charged £14 but he never came back. I replied no wonder and your house is valued at £700k and she was taken aback. Both doctors and she thought i was daft. I go on zoopla before i visit to quote for a new clean, i need to be armed with as much info as possible. Good thing about this job, if you price it wrong then you are not obligated to go back again.

Don't you just love Zoopla 😂 I do the same, Find out when it was bought so if they say they have just moved in you know its true 👍

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Haz
Posted (edited)
2 hours ago, Pjj said:

 

 

Green pro clean has proved this to be false with his lead generation he prices stuff the same up north as he does  down south , we also do work up to 300 miles away from home and charge decent money or it wouldn’t be worth the traveling , the old adage if you dont try you dont get comes to mind . There have been loads start up where I am charging a third of what we and other companies charge and guess what , are they busy with work ?. Picking up loads of customers ? No they don’t last as they cannot make a go of it , they last a few weeks over summer and go bust . Never to be seen again 😂😂😂😂 this actually helps us as as when the customer that they have let down phones us saying there cleaner has stoped coming we price the job at three times what they were paying and explain that you cannot run a buisness at that price most then realise this so the next time some cheapskate knocks there door they know that they will not get good regular service so, they stick with us . 


On the commercial side you can get away with the same pricing yes but on the residential side you could not get houses in North for the same price as you do up South.

A lot of new start ups now also clean windows with tap water, they connect off the tap, gives the reach and wash system a bad name ! Theres a lot more to it then just cleaning windows, you got to purify your water, work in tough winter conditions , organise rounds, chase money, deal with customers , get new customers , people do not realize this until they jump on the boat, once they jump on the boat they want out within 2/3 months and there expensive reach and wash system is up for sale lol

Edited by Haz

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Pjj
17 minutes ago, Haz said:


On the commercial side you can get away with the same pricing yes but on the residential side you could not get houses in North for the same price as you do up South.

A lot of new start ups now also clean windows with tap water, they connect off the tap, gives the reach and wash system a bad name ! Theres a lot more to it then just cleaning windows, you got to purify your water, work in tough winter conditions , organise rounds, chase money, deal with customers , get new customers , people do not realize this until they jump on the boat, once they jump on the boat they want out within 2/3 months and there expensive reach and wash system is up for sale lol

 

 

Green pro only does  domestic canvassing as far as Ime aware and he prices all areas pretty much the same situation it can be done .

The rest of what you say I agree with so by going in cheap it’s not sustainable so theses people arnt a threat to anyone especially the well established I have seen dozens come and go over the years it just gives us more customers 😂😂😂

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steve garwood
30 minutes ago, Haz said:


On the commercial side you can get away with the same pricing yes but on the residential side you could not get houses in North for the same price as you do up South.

A lot of new start ups now also clean windows with tap water, they connect off the tap, gives the reach and wash system a bad name ! Theres a lot more to it then just cleaning windows, you got to purify your water, work in tough winter conditions , organise rounds, chase money, deal with customers , get new customers , people do not realize this until they jump on the boat, once they jump on the boat they want out within 2/3 months and there expensive reach and wash system is up for sale lol

I’ve been in this game many years and know many other windies including loads of new startups.

I’ve never heard of anyone mention about new starters using tap water 🤔

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Dave B
2 hours ago, Pjj said:

 

 

Green pro clean has proved this to be false with his lead generation he prices stuff the same up north as he does  down south , we also do work up to 300 miles away from home and charge decent money or it wouldn’t be worth the traveling , the old adage if you dont try you dont get comes to mind . There have been loads start up where I am charging a third of what we and other companies charge and guess what , are they busy with work ?. Picking up loads of customers ? No they don’t last as they cannot make a go of it , they last a few weeks over summer and go bust . Never to be seen again 😂😂😂😂 this actually helps us as as when the customer that they have let down phones us saying there cleaner has stoped coming we price the job at three times what they were paying and explain that you cannot run a buisness at that price most then realise this so the next time some cheapskate knocks there door they know that they will not get good regular service so, they stick with us . 

I have friends who work around the north who charge the same as me in London/Hertfordshire and are too busy to keep up without putting another van on the road

It's complete rubbish about areas being different on price except some mentally expensive parts of surrey etc

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HWCS
12 minutes ago, steve garwood said:

I’ve been in this game many years and know many other windies including loads of new startups.

I’ve never heard of anyone mention about new starters using tap water 🤔

There a certain firm in my area, couple of amazingly tricked out vans with the whole 9yrds and much more, theyve been abojt for 18months and they clearly use tap water through their wfps, do a terrible job, ibe picked up a ton of their work because of their substandard work.

They bought a cpl of retiring windys rounds with zero experience and are slowly but surely dying on their arses.

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Suhrly
3 hours ago, Neil.. Lancashire said:

I cant help but think once you have been cleaning your customers windows for 2 or 3 years and have been doing a professional job I cant see many being tempted to change to a new business, who they don't no from Adam.

I know this from experience from canvassing well to do area and quoting much cheaper prices when I first  started and still never getting the jobs. At the end of the day your inviting people on to your property who you don't know for £3 cheaper.

 

You would think that wouldn't you, but think again it does happen. I had a customer who I cleaned every fortnight for 4 years. She came out and asked if she could go monthly to which I replied of course, the price will go up a couple of quid. Expecting her to say no bother at all instead her face dropped. The next time I came to clean the windows she informed me I was dumped for someone who was charging £3 a month less than I was. I said no problem let the guy crack on cos I wasn't willing to work for those prices. I have been praying she'll catch me again (as I know £6 for her house is way too cheap and hoping the new windy would stop coming) just so I can have the pleasure of telling her no chance. Don't count on people loyalties in this day and age if they can save a few quid. Just my experience 👍

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steve garwood
8 hours ago, HWCS said:

There a certain firm in my area, couple of amazingly tricked out vans with the whole 9yrds and much more, theyve been abojt for 18months and they clearly use tap water through their wfps, do a terrible job, ibe picked up a ton of their work because of their substandard work.

They bought a cpl of retiring windys rounds with zero experience and are slowly but surely dying on their arses.

I suppose it’s different down where I live (not sure where you are).

If you used Thames water straight from the tap, the customer would never haven you back.

It’s rock hard 😩

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Iron Giant
8 hours ago, steve garwood said:

I’ve been in this game many years and know many other windies including loads of new startups.

I’ve never heard of anyone mention about new starters using tap water 🤔


To be honest Steve it wouldn't surprise, me every once in a while I will have a look on Fb pages and some lads on there are clueless don't have a tds meter or have bought a DI or a cheap R/O and then find out it's useless because there tap tds is 350+ some lads are trying to set up wfp on their bare bones and don't even know the basics before spending money on equipment.

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Iron Giant

To a point I agree with @Haz and what @Pjj says also, but it depends what you want your business to be on a daily basis I want well priced compact work, not a full day of £15 jobs spread across 10-20 streets across town or multiple towns, I don't want to drive around and sit in traffic to earn the same or a bit more money and be racing around all day everyday.

There is some younger lads not to far from me with 2 new vans and all the gear plus gutter vac and pressure washer and fair play to them they appear to be doing well and must be hitting near enough every town and village with mass leaflet drops and fb advertising in a distance of 35 miles plus doing jobs and they have a good rep that I know of.Everyone wants different things and if you have the drive and ambition you will succeed whatever your business model is or how you want to work day to day,

I am generally up about 5am because of back and muscle trouble but will be lucky if I manage to get to work for a 8.30am start most days, I do 20-30 jobs a day of compact work and I am back home for 4.30pm, I like a straightforward uncomplicated day, crikey I sound older than @spruce

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Part Timer
Posted (edited)
10 hours ago, Dave B said:

I have friends who work around the north who charge the same as me in London/Hertfordshire and are too busy to keep up without putting another van on the road

It's complete rubbish about areas being different on price except some mentally expensive parts of surrey etc

All I can do is tell what happens in my area with my own experience. I quote a minimum £10 per job and miss more than half of what I quote for. For example I was asked to quote for a 4 bed detached on an estate that I do a couple of houses on. There are 2 types of 4 bed houses and she wanted a 4 and 8 weekly quote. So I told her it would be £12-£15 on the monthly and £15-£20 on the 2 monthly cleans depending on which type of house it was. Her reply was thanks for getting back to me but that is more than she was already paying. 

So this woman was probably paying £10 but still looking for someone cheaper 

.

Edited by Part Timer

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scottish cleaning service

All i can see by reading all the posts, there's a Transition Stage going on. Many customers in old estates and especially council estates are living in the past. I'm still charging a fiver but have raised my minimum to £8 because i am getting busier and now understand my worth especially after all my bad pole work. I only lost one customer and she never told me why and i never asked. Might even get her back when i give all my customers a free clean next week and will be offering her also. I think new estates is a good place to begin higher prices. If they can afford £300k home then they should be able to afford £15 a month. The moment they argue or question it then just walk away because they are in too deep with the mortgage.

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spruce
Posted (edited)
49 minutes ago, Part Timer said:

All I can do is tell what happens in area with my own experience. I quote a minimum £10 per job and miss more than half of what I quote for. For example I was asked to quote for a 4 bed detached on an estate that I do a couple of houses on. There are 2 types of 4 bed houses and she wanted a 4 and 8 weekly quote. So I told her it would be £12-£15 on the monthly and £15-£20 on the 2 monthly cleans depending on which type of house it was. Her reply was thanks for getting back to me but that is more than she did already paying. 

So this woman was probably paying £10 but still looking for someone cheaper 

.

 

Same with us. £10 seems to be the breaking point for a 3 bed semi without a conservatory. If we get someone who accepts the price then we take it for granted that we might get cancelled a few cleans further down the line.

 

In the early days we took on a small round of 1930's built 3 bed semis, the ones with a lower bay lounge window and a bedroom bay window above. Trad we were doing them for £4.50. When we went wfp I upped the price to £6.50 about 6 months later. Over the next few months we lost around 1/2 the round. I later upped the price to £7.50.

Roll on 12 years and there are a few trad cleaners cleaning those houses for £8. They aren't simple either as they all have joining outside wash rooms so access to the back is over the concrete roof, taking your ladders with you.

 

In our day it was a great round. Being an old council estate we got paid by friends and neighbours if someone wasn't in. After 3 full days on that estate we probably had 2 or 3 houses we collected payment from on Friday evening collection day. The only thing I disliked about those houses was having to climb over the wash room roof to clean the back. I was also younger back then.🤔

 

1 hour ago, Iron Giant said:


To be honest Steve it wouldn't surprise, me every once in a while I will have a look on Fb pages and some lads on there are clueless don't have a tds meter or have bought a DI or a cheap R/O and then find out it's useless because there tap tds is 350+ some lads are trying to set up wfp on their bare bones and don't even know the basics before spending money on equipment.

 

We've had this.

Edited by spruce

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Neil.. Lancashire
8 hours ago, Suhrly said:

 

You would think that wouldn't you, but think again it does happen. I had a customer who I cleaned every fortnight for 4 years. She came out and asked if she could go monthly to which I replied of course, the price will go up a couple of quid. Expecting her to say no bother at all instead her face dropped. The next time I came to clean the windows she informed me I was dumped for someone who was charging £3 a month less than I was. I said no problem let the guy crack on cos I wasn't willing to work for those prices. I have been praying she'll catch me again (as I know £6 for her house is way too cheap and hoping the new windy would stop coming) just so I can have the pleasure of telling her no chance. Don't count on people loyalties in this day and age if they can save a few quid. Just my experience 👍

I do know what you mean, I had an old boy in is 70's who I cleaned for 4 years and used to chat to because he was living on his own.  Got a text off him. Neil you have been sacked, got someone who will do them for £1 cheaper. I couldn't believe it 😂 still clean the neighbours 

 

 He had asked me to clean is mates house a couple of streets away but I told him because it was ono house on it's own we would not be able to do it for him. I presume the lad who did that must of offered him a offer he couldn't refuse. There will always be variables because we are dealing with the public, but in general I still believe there is loyalty if your well mannered and professional. I can't imagine how many times people must of canvassed my work. But I'm not getting cancellation. Not even on the commercial.  

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Iron Giant
On 05/10/2019 at 13:26, Neil.. Lancashire said:

Been putting my prices up over the last 12 months and so far 2 cancelled, but one text back after 7 months asking if we could start again. unfortunately had to let her no we were to busy now. It was a grand total of £1 increase. You cant believe how little some people value your efforts. 


Someone dropped me to save themselves 50p a month 🙄 after 4 years of good service and never letting them down, that massive saving must have helped them fund their new cars. 🤣

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Dino

I met an old time window cleaner in his 70s near me when I started and we got chatting.  He still climbs ladders and is one of those humans who defies space and time and smokes 40 a day.  He is called Stan, I think he is a character out of WW2 the way he goes on.   He just gets on with it, had cancer twice.  Anyway.  He said his round is 400 customers every 6 weeks.  Started when he was 22.  He was very open and honest with me and encouraged me and gave me some tips.  He said the best advice he could give was 'at some point you will know your customers like family over the years, like family you will know what they are willing to pay.  Do not be fooled into thinking you can keep putting your prices up.  The more you go on you will understand that a few hundred customers will give you a nice living and a working pension and keep you fit.  If you are too pricey you will lose work, if you price just at the sweet spot, you won't be too expensive that new starters and sponge monkeys (his words) will be able take work off you in summer when they roll out of bed to top up their dole money.  Don't be too cheap as you wont make past the first two winters as the costs on your van and gear will make you give up as your working too cheaply.  Find the middle ground and your work will be protected and you can cover your costs and have a nice little earner'.  I alway remember him saying that.  Saw last week up a 2nd storey ladder, madness. 

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