Forget everything I ever said, I got it all wrong!

[boarcity]

wouldnt get rid,not yet. id have doin summat- better the devil you know and all that.

 

[peter rogers]

perhaps sit down with her for a review bring her somewhere netural like coffee shop maybe if you talk to her u might be able to solve the problem why not see if it is the hours perhaps nt enough? get her on a 30 hour contract 5 hours a day but try talking to her before u boot her out as u might be bale to solve the problem

 

[Green Pro Clean Ltd]

I hear you guys but i dont make rash choices and this has been brewing. Shes been here 3 months. 1 good month then decline.

Weve had the 'chats' but no improvement.

Time to cut dead weight.

 

[peter rogers]

get someone else in mate

 

[boarcity]

deep down you likely know that its YOUR fault.

you bought the shoes but then never polished them now theyre dull and you dont want to be seen in them

 

[Green Pro Clean Ltd]

@boarcity coming from a man that familiar with the woes and aggrevation of employees you cant always blame the bosses.

Our culture has made it too easy to do a poor job and take the mickey knowing worse case if you get fired upu can go get benefits.

Sometimes no matter what you do for an employee it will never be enough.

 

[Bigbird]

Hardest part of building any business is finding good employees

 

[Whizz-Bizz]

I've been down a similar road a lot, my trick is to not let them back out until they commit to a full day, I then go out with them and march them hard from 11-7. We leap frog from door to door , no nipping down a side street for them, I'm on them like butter on toast. If they pull a decent result ( should do ) really praise them, big them up, If they do badly generally they will never answer the phone to you again.

 

[Green Pro Clean Ltd]

@Whizz\-Bizz the difference is you are a canvassing company. I cant stand there holding hands, i have windows to be cleaning.

 

[peter rogers]

maybe you should forget the canvassing idea then and do it urself and get cleaners to canvass

 

[kahoona]

Canvassing is harder than cleaning windows in many respects. Its a shame things have gone south with Jade, and now might every well be a good time to rethink things. Why do you think it hasent worked out with Jade? is it because she just turned out to be a waster or is there some other underlying reason, did you give her enough coaching/mentoring, or were you too busy on the glass? by the sounds of it she was from the youngest age range to work so maybe just not mature enough for this type of job and eventually too many knock backs wore her down. Clearly you are a quality canvasser by the sound of things but any successful business needs to have a well balanced range of talent in the 3 core areas (Sales/Marketing, Ops/devliery/fulfilment and accounts/finance). If you priority is building the customer based, then put your best man in the canvassing role for now, but if you really want to grow the business you will need to be able to stand back from canvassing every so often to allow you to keep an eye on developing other parts of the business.

just some thoughts...

 

[peter rogers]

just got a call from my guy im in house having tea got soaked today and it sill pouring and he has picked up some but then yesterday i was out canvassing got 7 in total he got none still had pay him for his work

 

[CMRwindowcleaning]

Can't you get someone who does a mixture of Windows and canvassing for you especially if you only have a part time canvasser and don't quite have enough to fill up a full week for someone on the Windows. Might keep them from getting bored plus they will be able to spot the obsticals that someone who doesn't actually clean...little things like tall bushes in front of glass....dog poop...side access problems and then factor them into the price.

 

[Whizz-Bizz]

The life span of a canvasser in any sales industry is 21 days, they generally start out all peachy keen and do alright, then the constant rejections can hit some people hard. I've had a guy pester me since October for a job he insisted he meet me the other night, kept me for 4 hours yes yes yes see you tomorrow, no show. The old saying people get on and off the bus but them wheels keep turning is what keeps me going

 

[Kennygggkent]

Been there done that Roy. It's come to a head and thats that.
If i hire another lad for this van then i have the responsibility to find him the work so that will be the push to get out and knock doors.

Don't take this the wrong way Green but you strike me as an elder statesman of window cleaning with a lot of work, do you really need to canvas? or do you really enjoy the buzz of getting new work? I suppose I don't know your targets, but personally can't stand the idea of having to knock on anymore doors, I'd rather bump up my advertising 200% a year and let them come to me.

 

[peter rogers]

lol canvassing would be one of the best ways for us to bring work in and best way for others

we have brought in 29 nnew monthly customers which was a great week this week and in jan u couldnt ask for better

 

[noddy]

after reading this ive got a guy doing a week a month for the next six month hes good and does it for a living lets see how he does on the first week next month ,

 

[Green Pro Clean Ltd]

Don't take this the wrong way Green but you strike me as an elder statesman of window cleaning with a lot of work, do you really need to canvas? or do you really enjoy the buzz of getting new work? I suppose I don't know your targets, but personally can't stand the idea of having to knock on anymore doors, I'd rather bump up my advertising 200% a year and let them come to me.

Oi!! Less of the Statesman!!

I appreciate the compliment but I am pretty much still a nooob by comparison to some of the veterans on here as i only have a decade in the game. As for targets? Well our target is the Midlands, no not the Midlands Building Society, but The Midlands. Looking to add the next van this week hopefully. Currently we estimate we will have to VAT register before the year is out. As I am looking at an additional £16K on my tax bill this year I need to haul in a shed load more to off set such a hit.

FYI, Jade has returned however she has asked to come back on a commission only basis, with the agreement that she does not collect that commission until the first clean has been done, the customer spoken to and everybody being happy. We have also retained the services of a very well know canvassing company that targets commercial work only.

As I have stated in another thread I believe we are entering the golden age of window cleaning and I, for one, intend to take my slice.

 

[peter rogers]

i second that green /emoticons/biggrin.png

 

[Solarpanelcleanington]

Carve it up.

 

[peter rogers]

wats carve it up