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  2. I personally would be leaving the responsibility for the problem entirely in the hands of the company who built, supplied and fitted it. They were the ones you exchanged contracts with, in the form of your money for their professional quality goods and fitting, setting up services. What I think gives you a very strong case is: you provided a new commercial vehicle which should be well up to the task you purchased it for (if it wasn't they should have told you). The equipment was built, supplied and fitted by the one, professional company at their premises, so I can't see how they can find a way to pass you from pillar to post blaming other people, they may do if you don't leave the problem entirely with them. If you get other people involved, or try to fix it yourself you may invalidate your warranty. As I see it the problem is entirely their responsibility and I would make sure that you make that perfectly clear to them. I would also at this stage be creating a paper record of all events and problems from first fitting, who you spoke with, what was said, and when, what work time you've lost, what fuel and time you've wasted travelling to get it fixed. I would speak to them politely but firmly. I'll share with you a quote I read years ago. "if you're argument is weak shout loudly. If your argument is strong talk quietly...but carry a big stick" Your big stick on this occasion being ; if they don't get it sorted you'll be left with no alternative but to contact Trading Standards. Good luck and please keep us informed.
  3. Hi Part Timer, thanks for your responce, I believe the system draws off my vehicle fuel tank as it’s a brand new system & van! ive had 2 new batteries fitted by Ionics and they’ve tried fixing it 4 times!! i have a years worth of emails and messages from them so if all this fails I am hopefully building a case against them for faulty goods unfit for purpose. With all this being said I can only assume Ionics have tapped into the van fuel system as I only fill the van with diesel via the normal fill up point?
  4. Tango has already done that ,, he’s put a rinse bar on Aswell , he only uses it clean letter box and door handles
  5. Part Timer

    Faulty Thermopure System (Ionic System)

    I have been told that it is now illegal to tap directly into the vans fuel system, some EU Law, something to do with safety, I think @sprucedug it out. I'm about to transfer my hot water system to a new Dispatch and Pure Freedom won't do it, I will have to carry a Jerry Can around. A lot of people make the mistake of just communicating by phone, always best when it's a fault to do it by emails or even text so you have a paper trail
  6. Once you've got the initial legal contract drawn up then there isn't anymore legal expense. You can then just change the names without charge.
  7. Hi Part Timer, thanks for your responce, I believe the system draws off my vehicle fuel tank as it’s a brand new system & van! ive had 2 new batteries fitted by Ionics and they’ve tried fixing it 4 times!! i have a years worth of emails and messages from them so if all this fails I am hopefully building a case against them for faulty goods unfit for purpose.
  8. Don't tell @Den, he'll be asking you questions to see if it will save his dodgy shoulder.
  9. You might have a problem converting that to WF lol I did that today with my brush - pics to follow later
  10. Part Timer

    Faulty Thermopure System (Ionic System)

    It started to happen to mine, 9kw Pure Freedom, after a few years due to the batteries. Just had 2 new batteries in and don't get the problem. Is your fuel feed directly out of van tank or from a Jerry Can? I would also start putting in writing that you're seriously out of pocket and don't believe that the system is fit for purpose.
  11. Thinking of getting rid of my xtreme poles and using a toothbrush instead 👍
  12. Hi, At present i'm mixing batches of softwash chems into 20ltr drums and transporting them to the job site. I use a 12v Everflo EF4000 pump and want to know if anyone can recommend a downstream or upstream adjustable chemical injector that will cut out all the premixing i have to do at the min.
  13. Part Timer

    Not got customers phone numbers

    To try and weed out one off messers I ask them to text ring or email me so I can let them know when I can do them.
  14. Whats your problem? So I posted a topic asking for advice about a water SUPPLY. Is that really a big deal to you? - Plenty of other people have asked similar questions about where to source their RO water too. So come on, what else have i needed? - So I posted about 2 customers doing bank transfers, dealing with dog poo customers and window cleaners being all over the place. Wow. A window cleaner on a window cleaning forum discussing window cleaning - whatever flaming next?!!! While you raise a valid point about the hand brush being for floors (and worktops and whatever else collects dust), I wouldn't use it unless I had tested it myself first. The bristles are actually softer than those on my medium Gardiner brush. I've also tested it on the garage door and two of our cars.
  15. Today
  16. I have had several over the years , if the boiler stops working it could be the battery voltage is too low ionics have a habit of not putting batteries on there systems with a highenough amp hour I have 2x 180 amp batteries on mine and never have a problem . Point 2 it could be a fuel starvation as they might have connected the fuel line in the wrong pipe and this will also cause it not to run I think this maybe your problem I think @dazmond had this issue with his Grippatank one hopefully he will see this and be able to comment , hope you get it sorted out
  17. I haven't yet either, but drawing up an franchise agreement is quite a complicated document. Not something I'd even attempt myself as the consequences of getting it wrong could be quite serious id imagine.. To those who have franchised their business @Green Pro Clean Ltd for instance, did you do all the legals yourself? How much did it all cost if you don't mind me asking?
  18. doug atkinson

    Faulty Thermopure System (Ionic System)

    I have a funny feeling it’s to do with the fuel system in the Ford. Give Oliver at Grippa a ring as they found a problem with the type of vans fuel systems cutting off when the engine stopped.
  19. Razersharp

    Faulty Thermopure System (Ionic System)

    Hi, It points towards the batteries not holding charge possibly caused by not getting a regular charge, running the engine indicates that it has some form of charging system is fitted but is it suitable? The Webasto unit they use is power hungry on start up so are the batteries a suitable size? Get them to put new batteries on and assure you that it has an intelligent form of battery charging.
  20. steve garwood

    Sunglasses looking for recommendations

    I get the darkened protection glasses from tool station. They are the lightest (in weight) glasses you’ll ever rest on your nose. They aren’t too dark either, meaning you can keep them on even in the shady areas of the house. And the best part of all? There around £3 a pair 😎
  21. Iron Giant

    Sunglasses looking for recommendations

    You need sunglasses with polarised lenses which cut out the glare, they can be bought cheaply from a fishing tackle supplier, I wear ray-bans which for me wearing prescription glasses are cheaper than no make prescription glasses with polarised lenses.
  22. Hi, i am in need of some assistance please .... Here goes .... A year ago i purchased, brand new, a 800lt Thermopure delivery system from Ionic Systems, Swindon to the total of £12,624 and a bit of shrapnel, i fancied an upgrade and thought that having hot water may benefit my business, i've been in the game for 20 years or so. Since day 1 of having this system it has failed to produce hot water when the van engine is turned off, the system simply begins its start up process then shortly after the voltage drops, a warning light comes on and thats the end of that, no hot water! i have been back and forth to Ionics on 3 separate occasions and they have failed on all accounts to rectify the problem, ive even asked for a full refund and the system be removed which is causing us to now be at logger heads! i am heading to their Swindon depot yet again for them to have another go at fixing it? Has anyone out there experienced any ongoing issues with the Thermopure system? Mine has been fitted into a new 18 plate Ford Transit which i thought would compliment my business, but its having the opposite effect. I will add that if i have the van engine running all the time then the voltage increases and i actually get hot water to work with but i cant afford to keep the van running especially if im working away from it around the back of a premises. Any help would be greatly appreciated as i have had enough of Ionics and their 'bullshit' middle management babble. Thanks in advance Phill
  23. You do realise that the brushes on the poles are made for window cleaning and the brush your using is for the floor. I wouldn't be surprised if you scratched a few windows.
  24. Davy G

    Not got customers phone numbers

    Yeah, makes it easier for you and for them. 🙂
  25. Hyzer373

    Not got customers phone numbers

    Yeah I will do that from now on when canvassing, what I’ll also have to do is when I do catch them (the customers I have) I’ll have to ask for contact numbers to make things easier
  26. The glare on the glass is now getting to me, probably damaging my sight. I lost a pair on a job but they were too dark anyway and I found they would fog up. What's the best type to get for window cleaning? Screwfix seem to have a few on good prices but I don't want to end up with another pair not up to the job so I would be grateful for any recommendations. Chris.
  27. Your the person who struggles with just about everything , WINDOW CLEANING what don’t you follow suit , and am sure you’ll not be on here making posts HELP ME I NEED THIS , I NEED THAT where my arms go my pole goes , no need for extra brushes , maybe double side brush ?? Top and bottom windows done with different sides
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