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Popular Content

Showing content with the highest reputation since 24/03/19 in all areas

  1. 24 points
    spruce

    Window cleaning

    I dreamt I was cleaning windows this morning. I looked at the reflection of the sun on the glass and saw this. Sorry lads, couldn't resist. It's our 45th wedding anniversary treat.😊
  2. 17 points
    P4dstar

    Do what you've always done, get what you've always got!

    11 months ago I became a full time window cleaner. At the time I had 45 customers. Here I am a year on and I have 275-280 customers (Too much effort to count them all nowadays) a few guys on here have told me how amazing this achievement was etc but in all honesty I missed the targets I set myself. I plodded through the winter. I decided to focus my efforts on organising my round and getting things in order through the winter so come March I could concentrate on growing the customers etc. I have set myself some pretty tough targets, wanting to get 210 net customers by the start of winter, This would take me to 450 total customers. I had a good look how I plan to do this, searched loads of options up from canvassing to Lead generation and a few obscure ideas too. Then I got to thinking, i'm looking for something new and I don't need to. Last year was good, I built a lot from nothing. If it wasn't for the lack of organisation I could have pushed on and hit all my targets. This same week a year ago I was out delivering leaflets with a friend. We did it with the yellow pages so they paid us to do that and we just dropped a leaflet on the top of each one. A fair amount of customers came from that and I followed up with canvassing streets where I got work from the leaflet drop. I advertised on Facebook and got some good results from that. This years plan.... Leaflets - I've no time to deliver them myself anymore, certainly not in the scale I did last year. I've got a young chap to deliver leaflets for me, this week he delivered 2250 which has customers trickling in nicely. I reckon last year we delivered 4k leaflets in total so i'm already half way there in a week. Canvassing - I'm going to knock doors where the work is already or where it comes in as and when i'm working there. I have found canvassing blindly gives nothing but messers, canvassing where I worked last year wasn't too bad. Facebook - I've stopped throwing my name into the hat on FB posts. Customers seem to do it for me but I feel when I do it I seem desperate. I've started advertising again on the local for sale and discussion groups etc. This is all things I did last year, tweaked a little and I get a lot more regular walk ups so i'm set up to win I think. What I will say is this is area dependent. There is a distinct lack of reliable windies in the area. Leafleting round here gives me 1-2% return, just 3 miles down the road the return is 0.5-1%. The canvassing seems to be the same no matter where you go if done to the neighbours of where you already work. I no longer consider myself a noob, still pretty new to the industry but I hope the above is of some use to the completely new guys. I thought it would be good to do a ''one year on'' type post but I plan to be so busy this coming month I won't have time to so ''11 months on'' it is haha. Lastly, thanks for reading the long story by the way, thank you to everyone who has given me support and help along the way. I won't tag people because i'll forget someone but the regulars on this forum are the absolute salt of the earth, I wouldn't be where I am without your help. I owe so many beers out it would probably bankrupt me!
  3. 12 points
    Incheck

    Safety first - live to clean another day

    Whether you’re a newbie or an old timer, give it a quick read guys. don’t wish sound like a snowflake saying this but i really don’t want to see any of you guys hurt! A few jobs i’ve been on recently i’ve needed my wits about me. Working at Low heights is just as dangerous & requires just as much concentration as higher elevations. i’m particularly talking about working on flat roofs, or in gardens on an incline with deep steps, etc. Its very easy to get carried away, walk backwards a step or two and next thing you know you’re gone. Or if your working alone on a flat roof, its a bit too breezy, next thing you know your ladders gone and you’re stuck up there for hours. You may say “oh only an idiot would do these sort of things” but i bet these things are happening day in day out in various trades. Rushing due to under pricing is a big cause of accidents. If you’re on a job where you cant physically lift things on your own, factor in for a second worker, or find jobs that are easier to do alone. If you need high access equipment, either get it or don’t take the job on. Use reputable scaffolding companies. There have been a few local deaths due to either scaffold collapses or falling from scaffolding over the years. Don’t take on jobs at poor rates where you’ve got to bust a gut in 6th gear to make it worthwhile. If you need a second body, factor the wages in to your quotations. Likewise, if you’re driving round like a lunatic at 50mph because you’re over booked, then you probably aren’t charging enough and you put every other road user and pedestrians at risk. The phone doesn’t have to be answered now, especially when driving! I can’t stress enough how important safety is. I just hope this reminds people to be sensible. Often there is no second chance where any kind of accident is concerned. Cheers
  4. 11 points
    R wcs

    Another reason Why I enjoy my job

    Two reasons why I goto work every morning 1, money 2, customers like this
  5. 10 points
    mupps

    Window cleaning (more than just window cleaning).

    At the ripe old ge of 59 (60 this year) I have been runing my window cleaning business for around 7 years. I have a good customer base and all of my customers are great to have as regular cleans. Over the years I have been in many managerial rolls - sales manager - product trainer - team leader - hire shop manager - wedding photgrapher, and I also had a marketing company selling corporate clothing/business stationary. Window cleaning came along as a part time few hours a week while I was trying to make my mind up what I really wanted to do as a living later in life. After running the window cleaning business for the past 7 years I have never turned back! The customer base grew slowly at first but then created it's own momentum enabling me to make a good living. I have always been a believer in giving a good service in whatever business I'm involved with or whoever you work for. I have found that over time with this business window cleaning is more than just cleaning peoples windows. You build up over time a good rapport/relationship with the customers and give them a service that they look forward to everytime you turn up on a regular basis. Customers always love a chat and are always pleased and grateful for the service provided. It is one of the services in their lives that isn't something that they have to have - unlike like running costs of their homes utility bills/food etc. It is a luxury that they are paying for and something that they can see what they are getting for their money. I am really happy and proud to have a lovely customer base, and really enjoy getting up in the morning for work knowing that it will be another day dealing with people that appreciate the service that I can give. Window cleaning is an important service for a lot of people out there and to the ones that take pride of their homes, we are a great add on!!
  6. 10 points
    Green Pro Clean Ltd

    A toast to the death of democracy

    Well here we are the night before the deadline and guess what we're not getting out . There's a surprise I did not vote to leave if there was a deal. I did not vote to leave if there is no deal. I simply voted to leave . I was told that I would only have one chance in my lifetime to have this vote there would be no second referendum, that the voice of the people would stand and that the decision of the people is what would be carried through. It never ceases to amaze me that the ones that seem to believe that they stand for democracy are the biggest opponents of this democratic process . It's only a democratic process if they win the vote. So here I sit them night before the deadline when a can of my favourite cider and I raise a toast to the death of democracy as we know it. Forget goodbye to Europe it's goodbye England for this land of ours is no more that is clearly obvious that we have no say regardless of what they say as to what our future will hold.
  7. 9 points
    Chandlers

    “ I don’t like the water method”

    Got a little fed up today so decided to change a few houses from trad to wfp. No problems with 80% of customers. 1 old lady says I don’t like it when you use that machine that’s not what I’m paying for” to be honestly love i thought. You pay for your windows to be cleaned the end result is the same so wtf does it matter to you? Cant understand why some people are in the dark ages! Your windows are not worth me risking life and limb funnily enough. And besides this is the modern way to clean isn’t it? Most effective. Safest. You wouldn’t tell a Gardner to not use an electric/petrol mower because you don’t like that method. No gardener is using his 1 inch toe clippers to mow the lawn. No carpenter is going to be using a hand screwdriver to put in 8 inch bolt screws. No he’s going to use an impact driver as that helps him/her out. Why should window cleaning be any different. The world moves on! Wouldn’t ask an office building type worker to hand write 50 copies of the same document. No you use a printer/copier. Another customer. Now ex custy says. I don’t like the mess..... I paused. I said what do you mean the mess? The water that’s left all over the floor. She said well in around an hour or two that will all be gone just like natural rainwater. I didn’t even bother. I said ok. No problem thanks for the business let me know when you want to continue again. Good luck getting a trad cleaner for 45 windows plus roof lanterns! Rant over aha! Have a great day all.
  8. 6 points
    Dave B

    Bank Holiday (Good Friday) day off?

    Same here Bbq is on 15 of us here and having another one tomorrow
  9. 6 points
    THL4KEL

    Suns out and so are the chancers

    I had one the other day virtually brand new 4 bed executive detached property. She had been paying £7 and the now hes disappeared. I quoted her what I charge the same house directly across the road. She nearly had heart failure.. She said can you include the double garage door, its surround and the rear garage no. I said no house windows only.... I wont be working for her. I see this a lot on this particular new build estate, all been paying extremely low rates... No money in it for the window cleaner and that's why he has gone.. Either got a job or hes learned to price correctly to make an income...
  10. 6 points
    spruce

    Would you get dirt stains on newly painted white house?

    My advice; just move on - this customer is going to be a problem customer. Over time the customer will notice a couple of dirty water streaks from the cills. He will blame you.
  11. 6 points
    Green Pro Clean Ltd

    Upto 50 customers

    £5 for a bungalow? £8 for a semi? Time to start a riot. £12.50 min for a bungalow. £15 min for a 3 bed semi. Your prices are 10 years ago. REGARDLESS of where you are in the country.
  12. 6 points
    Pjj

    Softwash Course city & guilds

    Training is a tax deductible expense , so it’s worth being qualified at what you do , if you arnt qualified how can you do a rams ? When the potential customer askes for proof of training and many will with softwashing how will you do that ??? £490 is peanuts to what you can earn less than a mornings work , there are to many cowboys out there already softwashing who think it’s safe and legal to mix washing up liquid and other things in hypo , these idiots are a danger to themselves and others , how do you prevent this ??? Training is the key to any profession, is anyone just allowed to get behind the wheel of a car and drive ??? No they have to pass a test to show that they know what they are doing and are a safe driver , why should using potentially dangerous chemicals be any different???
  13. 6 points
    jack b

    Window Cleaning in Winter

    Hi Liam, Not sure where you are hearing that comment but they all want it done throughout the year down here. Windows get dirtier in the winter with all the muck flying about. It's an all year round job, make no mistake my friend. Seasonal windies are often those looking for a bit of holiday cash but the serious window cleaner treats it as his sole income and works all year round
  14. 5 points
    Dave B

    Bank Holiday (Good Friday) day off?

    Todays effort The steak was mine @Tuffers
  15. 5 points
    Part Timer

    Career change. Is it to late

    I'm 55, set the business up 8 years ago for my son. Had a working life in the Aluminium scrap industry, still dabble in it. If you have savings that, after set up costs, will last you a year, then go for it. If you haven't then do as @Pjjsaid, build it doing part time work. If I'd known the life style and earning potential 8 years ago I would've done it for me not my son.
  16. 5 points
    Part Timer

    Softwash Course city & guilds

    I've spent more on a night out and learnt many a thing, nothing you could certificate though. No one is doubting you've learnt, and that you think it was money well spent. What I, and a few others, question is the legitimacy of the certificate.
  17. 5 points
    ks789

    Another reason Why I enjoy my job

    Too true. Got some lovely customers who help make the day worthwhile. Also, for me, as probably for most is the independance, and the fact you can be your own boss. Ive struggled with a lot of employee jobs ive had, same as i always struggled at school, being a rebel and not taking too well to discipline. It can carry on after school, in work. Even when you're older, 40s or 50s and you think it wont happen to you, you can have some smart arsed **** boosting their own ego by telling you what to do, when to do it, how to do it etc. Dont get me wrong, some higher uppers were great, and did it the right/fair way, but many out there are sad and need to make themself feel better by kidding themself that they are superior and have power over you. Its a great feeling when theres no one over you, Power to the people!
  18. 5 points
    ks789

    Suns out and so are the chancers

    Ha ha she (well you'd hope it was a she) sounds desperate, kisses as well. But ive heard that before 'you'd get loads of customers here' and nothing, so doesnt always happen like they think.
  19. 5 points
    steve garwood

    Easter madness!!

    Morning jack. I’m not worried about customers leaving. I’ve been doing this for around 25 years now so am very friendly with my customers. The guy I give the conny roofs, SFG jobs to (Roy, blades windows), I’ve also become quite friendly with. As for the money aspect of it, it’s kept very simple. I give the customer his number, he prices it, and bungs money on for me depending on the size of the job. If it’s a small drive or patio, my worker Jake likes the extra cash at weekends. I have a Karcher, the grey machine which is the next one up from the K7, so he’ll put that in his car and go and do it. The customers obviously know him, so their happy and I’m earning for nothing 👍. The excess window cleaning work is also kept simple. Another windie who works in the same area as me, gives me the price of 2 cleans for each job I get him. I work in affluent areas (chislehurst, Petts Wood, bickley etc), so a lot of the houses I do are generally around £25-45. So 2-3 of these a week come in handy. I Play snooker with him occasionally and have no worries about him. Once you get friendly with customers and been doing this game for a while, there’s plenty of ways do make money. I get work for a decorator I use, the guy who laid my drive, the guy who done my extension. All people who was recommended to me and done a good job. I get them work, they give me a good drink out of it. Just got to be confident and bring the subjects up when talking to customers. Been on this forum for years and I think that’s the longest post I’ve ever done! My apologies 😩
  20. 5 points
    NorthumberlandWindowCleanr

    7 Months Starting My Story so far! * LOTS of Tips*

    I am on a well earned day off on a long weekend given it is a little chilly today and work is more or less up to date, I thought I would spend an hour giving my window cleaning “story so far”and some inspiration for other who might be starting out in 2019 ! Hope some experienced folk may pick a few tricks and tips up I have learnt thus far I used this forum a great deal earlier last year when starting out April/May. Not posting and asking but I read, noted and kept researching reading, reading, noting things down and more reading. Also youtube vids and a couple of FaceBook groups, I have learned EVERYTHING. From not knowing a squeegee from a ladder, in just seven months I have built a business paying me a good wage, with good customers, very little hassles, 98% GoCardless, best equipment and the sky is the limit mentality. If I can do it YOU CAN DO IT ! I started out proper in June 2018 after deciding window cleaning would be a viable business due to its recurring & regular work In no particular order, general random subjects of what I have learned so far, what I did, in these past seven months. Note the amount of capitalised YOU. Hopefully, it will help YOU build Firstly, “Work smarter, NOT harder” Explains itself, but notice how this is a recurring theme in all of the brain dumpings you read below Remember the 7 P's “Proper, Planning, & Practice, Prevents, Pi$$, Poor, Performance” Noone is an expert to start with. But YOU have to start. Always YOU need be taking action, Set and write round targets, achievements, dates, targets, where YOU want to be. A new customer every day ? X20 new customers a month ? Drop x250 leaflets every week? The ball is in YOUR court "A journey of a thousand miles begins with a single step" Write it down, visualise what YOU want. Tick things off. See you new customers added. Seeing it and believing it every day, YOU are the only person that stops in the way of getting to YOUR targets You set YOURSELF BE ACCOUNTABLE – BE HONEST WITH YOURSELF AND YOUR CUSTOMERS With the best will in the world many generations of window cleaners have got us painted with a pretty bad and unreliable brush. Break the mould, be the one who is different. Have passion in your business. Dont be like the 'other guys' Dont be the stereotypical window cleaner. Promise a time, BE ON TIME Schedule a clean, do the clean Promise a ring back, CALL THEM back The saying goes, “It is better to be trusted than liked, Under Promise and Over Perform” Break a promise and be accountable to yourself, Getting into the habit of GOOD habits Work out what your "needed" daily rate is and work towards it, your first step of action is your first step towards getting it I don't have kids, big mortgage, debts. So I used for sake of simple maths of working towards making £100 per day my goal to work towards. Im was beyond that in under five months, by ME taking action EVERY day Set a minimum price for your job/time/to park up and get out of the van. AND STICK TO IT ! Again for the sake of simple maths and round numbers, I chose £10 per job, even if it a bungalow or a “fronts only” mid-terrace. It is £10. They dont want to pay £10, I dont want the job. Have it printed in black & white on your flyers/business card “Prices FROM £10” As Del Boy said “What Cant Speak, Cant Lie” I'm up t'north where lots of £4-£5 houses cleaners still Don't chase or accept every job/house/bit of work that comes your way. Set yourself a profile of house YOU want to do. An enquiry from a centre of town mid terrace with bad parking do you really need it ? Be prepared and happy to turn down and refuse work that doesn't fit the profile YOU wish to work to. YOU are the one driving the bus, work on your terms. YOU dont need EVERY bit of work that comes in, a bad job, a bad customer. The power of being able to say NO is a very powerful tool If you try to get on with another local cleaner, pass work his way Price the job as you see fit and STICK TO IT "The price is £13 a month, if you can do it for £10 we have a deal. Sorry no we don't, the price is £13 you have my details if you change your mind" DOMESTIC – COMMERICAL or MIXED ? Starting out, I have focused on just doing domestic houses only, no commercials (at present). Since losing one house is not the end of the world, but losing a days pay would be an issue Pick the schedule you wish to work to I chose to offer monthly (85% core customer base) or bi-monthly (priced at 25% higher). I think the psychology of offering monthly or bi-monthly this sounds better than saying x6 weekly or x12 weekly personally, but that is just my opinion, monthly cleans also link nicely into my next subject GoCardless, Direct Debit sign up is mandatory, not an option. NO GoCardless – NO CLEAN GoCardless solves on of the oldest & worst pain points of this trade and solves it very well for a tiny cost of the grief and aggregation it takes away - 20p per DD Since Direct Debits come out monthly in most cases for bills & payments, it makes it an easier sell to the customer, as another recurring monthly bill. (quoting a job) "So to confirm Mrs Jones, I will be here to clean once a month, it will be £15 per month paid via Direct Debit. You'll get a text the night before to let you know I'm coming & to leave the gate open, once I'm done I post you this "we've just cleaned your windows receipt" (hand customer receipt to keep) Any issue you have 5 day window to get in touch for me to resolve it. If all is good, the Direct Debit leaves your bank 5 days later, just like your Sky or Vodafone bill" This explains about GoCardless and how it all works, (hands Mrs Jones professionally printed company branded Double side A5) Where you can, if at all possible get GoCardless get in place prior to first clean. But I tend to do cash or card “n person” on the day of first clean. ALWAYS try to have the customer there for your “First Clean”. It is as much for YOU to see and judge them as a customer/person. But also for YOU, to sell YOURSELF and YOUR business. YOU only have ONE chance to make a lasting FIRST impression "Look the part, image is everything" Use fivver.com to get someone to design yourself a "brand/image/logo" for yourself & business, your van signage, your clothing(customiseitnow.co.uk) , your custom lanyard (weprintlanyards.com) & ID photo card (photoidcardpeople.com), your professionally printed stationery, leaflets, business cards, compliments slips (vistaprint or instantprint.co.uk). When done right ALL branding when on your van, your polo shirt, fleece, ID all aligns & links together that make it so much easier the "sell" the GoCardless sign up as just another part of how YOU do YOUR business, that is often the pain point for others to sell & convert. It screams professionalism. Always be working in your uniform when with a customer or potential customer. Be Mr Vanilla – arrive clean shaven, tattoos covered, clean & tidy. You might think your tattoos are FAB a potential customer might judge you as an ex-convict in their mind. ALWAYS be polite, considerate and courteous. Would you give your bank details up to a someone togged out in sport direct catalogue and trainers?. Probaly not If you and your van look the part and is a cut above the competition, YOU can have confidence selling your services at a higher price, with a smile on your face ALWAYS go the extra mile to impress on a first clean and do an AMAZING job but ALWAYS charge accordingly for doing so. You only have one chance to make a 1st impression ! Explain to the customer as "There will be a one-off first clean restoration charge to bring everything back up to gleaming again, as they have not been done in such a long while, this is only due to the extra time, effort, chemicals, pure water used to restore your windows and frames. Your ongoing maintenance cleans every month will then be £15" By charging this one-off first clean restoration fee, not only are you getting fairly paid for the extra work it also serves as a natural filter to weed out those customers who are really just wanting a one-off clean out of the blue and not interested in an ongoing monthly clean AFTER THE FIRST CLEAN By doing a superb and awesome job on the first clean restoration, it makes YOUR job SO MUCH EASIER & FASTER upon your return the next month, as nothing ever gets a chance to get really dirty again First clean out of the way, Explain the GoCardless service in detail BEFORE you leave, offer to answer any questions how it works and leave info leaflets for them to read at their leisure, have an FAQ section on your web page to. Follow up, at the end of the day text from textlocal #REF: XX NORTH ROAD Hi XXXX, XXXXX your new window cleaner here. Nice to meet you earlier and completing your first clean. As explained, here is the sign up link for the Direct Debit service. All recurring cleans are paid via Direct Debit. Please complete before your next scheduled clean on XX/XX/2019 https://pay.gocardless.com/xxxxxxxxxxxx Regards xxxxxx 07xx xxx xxx www.xxxxxxxxxxx.com Not signed up to GoCardless in ¾ weeks? a week prior to next months clean, they get from textlocal #REF: XX NORTH ROAD Hi XXXX, XXXX your window cleaner here. I have your clean booked in the work diary for next week. All my recurring cleans are paid via Direct Debit. The sign up link for the Direct Debit is https://pay.gocardless.com/xxxxxxxxxxxx Regards xxxxxx 07xx xxx xxx www.xxxxxxxxxxx.com DD Not in place, by clean date. DONT CLEAN - SKIP But on day of clean (last ditch effort), drop a compliments slip through door hand written saying “Mr(s) XXX, Sorry but your clean has been missed this month as we notice the Direct Debit was not in place as yet. If you would still like a recurring monthly clean, please sign up before XX/XX/2019 and we will add you to next months work. Regards XXXX “ NO GoCardless sign-up – NO CLEAN. Dump, replace and move on. YOU have made every effort to offer a professional, reliable & safe payment method to them. Note the language in the text/slip above, it is not open for discussion or debate how its going to be. By using textlocal as the delivery vehicle of YOUR message of how YOU do business, it doesn't leave it up for negotiation or changes. Textlocal doesn't give them the option to reply to you or weasel out for good reason, YOU are telling them the terms, how it is and how it will work. The payment option is GoCardless and none negotiable They don't want to use it. YOU don't want their business "Always be looking to drop the worst of your round" YOU want as stress-free a business as possible, ANY job that gives you the slightest amount of grief begin thinking of adding them to the binned list, Just as above you having the best chance to make a great first impression. If the customer doesn't make a great impression on you, trust YOUR gut instincts and judgement. 9/10 they'll be right. i.e. Dog chit in the garden this month, it WILL be there in months to come. Cant be arsed to clean up the ladders, kids toys, patio furniture in back garden for you coming to quote, it will ALL be there the month The exposed property next to busy road, front manky this month, it'll be manky next month. Cancel your quote appointment last minute, they'll think nothing of cancelling a clean in the same fashion Cant be arsed to leave gate open for you you 3 strike rule, once benefit of doubt front only half price for half job, second time add to ½ price and added to potential bin list. 3rd time dumped, front onlys again and dumped, deleted, blocked Snotty or Arsey complaining types of customer, are quick to show their true colours to I have found Just think of Customers are like buses, they come and go. For each one you lose/drop, there'll be another one along in a minute to replace. Even six months in I have binned a few off already Small positive tips for finding nice & reliable gem customers The offer of a brew, if they offer one now they will offer again in future times to, nice in colder months They walk with you around the property and speak to you when quoting, they take a small interest in your business/family asking questions They mention they work most days or normally always out through the day (great, in and out quick job no distractions) Double Drive, (always space for the van) No locks, on side gates (customer gets bonus points for) No gnomes, ornaments, wheely bins stored away, soil lights, no pets (extra bonus points) Use the length of grass in front garden as a guide, since this is the one chore most people still dont mind doing themseleves. A good clean garden will appreciate ongoing good clean windows. Use grass length as a guide of how house proud they are. The longer the grass, the more they couldnt give a chuff Only cleaning properties that best suit how YOU want to work. - HOUSE PROFILING Again building your round how it suits YOU not the customer. I have not seen this mentioned very often on here but I have chosen to only take on jobs that have "a one van stop, all-round access", again building things on YOUR terms. It soon began to annoy me doing a mid terrace to then have to repack and move van round into alley to do the rear. So I choose not to quote these sort of properties these days. Remember again it is YOU driving the bus, you are not in the business to make EVERYONE happy. YOU work on YOUR terms, not there. YOU are not being forced to accept every job that comes your way. I now focus my efforts on getting new builds development, established estates, since they are nearly all cookie cutter "same design" type and council semis with gated sides (quick'n'easy, in'n'out 15mins jobs) ONLY Terraces no interest, work in town centre not interest, high rise not interest, builders clean not interested Any job outside of this, sorry I dont wish to do it You may want a totally compact round on your doorstep, price competitively, and continually canvass same area all year ongoing If your prepared to travel,work slower and doing higher value bigger houses at one house an hour for £25-£40 get looking on rightmove completed for houses £500,000+ in value in the postcodes you want to hit “RESEARCH AND RING BACK POLICY” Linked in with the last point, YOU are the one driving the bus. Don't be caught on the hop or quoting blind over phone. ALWAYS try be in front of your PC at home with your work diary when you are engaging with new customer on phone use : instantstreetview.com rightmove completed sales apple maps to view gardens for conservatory potential A quote call comes in through working day “OK, Thanks I wont be able to quote right now as i'm out working. I have your contact number in my phone. Leave it with me Mrs XX and I will call you back this evening if thats OK, I should be able to give you a quote tonight using my 3D mapping software (sounds posh) at home and schedule a date to visit, can you just text me through the address and postcode please Mrs XXX “ or note the address details if you have pen handy By getting the address details FIRST you can judge if YOU want to take the job on. It doesn't fit your work profile, call them back (professionalism) “ Mrs XXX sadly, the days we work in your areas are currently full, sorry couldn't be of help this time (refer to other local cleaner you may know if you wish)” The job does fit your work profile, GREAT you are responding at home, with all your tools & work diary & schedule at fingers, you will have a 90% good idea of house you are dealing with and can give a TBC quote over the phone. CANVASSING & OBTAINING NEW BUSINESS I have learnt people keep business cards, but will mostly bin flyers. Trialed just dropping business cards only on a few streets about five months ago and nothing came of it originally at the time, but this past two months I have had four calls from folk on these streets i dropped months back. Flyers I have found seem to get a a response under x1 week reply from. After that nothing else. So more instant Also when someone gives you a call ALWAYS ask how they heard about you? So you get to learn what is working and what is not for you Flyer? recommendation? word of mouth? FB page? local FB group ? saw you van? Google? The BT phone book “name drop” hack https://www.thephonebook.bt.com/person/ use this to search a potential street you like the look of, add street name add town name, in surname add * which is called a wildcard https://www.thephonebook.bt.com/Person/PersonSearch/?Surname=*&Location=Newcastle%20Upon%20Tyne&Street=coast%20road Now on this I know x19 people's “surname / * ”, who is in the BT phone, whos lives on the “Coast Road” in “Newcastle” Mention someone by name can break the ice 🙂 Trial different flyers, make x5 different designs of x500 each in small quantities, and see what works before rather than ordering x25,000 **** ones at once of the same design to save a few bob. Also ordering small, should the worst happen and your notice a spelling mistake or wrong phone no/email you are not major out of pocket Note which flyers you drop on what streets/area/postcode. When the work comes in you then know what flyers worked. Always use one type of flyer in one street. So you begin to learn what flyer works and what doesnt Use googlemaps to print where you are flyer dropping, print the area and use highlighter to colour streets you have done Use instantstreetview, and virtually walk where you wish to drop BEFORE you set out to check it fits with the house profiles you wish to build your round around or use it to search new areas which have house profiles you would like to work You quickly learn some flyers work better than others. Let your customers be YOUR own canvassers, spread the love for you when you do their clean drop them their "weve cleaned ticket" offer them a simple x1 FREE clean for every new customer they send my way. The busy body know it all money saving Queen of the cul de sac has not paid for a clean yet as she keeps finding me work, and we have a joke about it when i call she will pay me one day ! i dont mind. Every new customer is a £120+ minimum pay rise per annum (£10 x12 months) there is no one way single best of getting business, you just need to keep plugging away trying to get business every day by all means possible. Also just because you have done one street once, don't mean you cant drop there again. People come and go. Renters move out. Folk get new jobs. Retirees move in One new estate of new builds that are all perfect all round access types that fit my house profile , i leaflet or business card drop there every month, people dont have the memory of what flyers came through their door four months ago. Can you remember which pizza restaurant menu dropped 4 months ago, can you? Because i want to work this estate i am slowly getting more and more there. The more you are seen in one area, the better chance of work. The more work you get in an area you want to be the more work comes to you, word spreads. The more you are there the more you are seen. Even if your flyer ends up in the trash, if your leaflet is branded right with you, your work gear and work van. Your logo may stick in their mind ? They may see your van again or you out cleaning neighbours Also a little tip PRIOR to arriving to a scheduled clean on your round, leaflet drop the neighbours BEFORE starting, The rattle of the letter box, the bark of the dog, the sight of things on the mat and then 10 mins later they see you doing Mrs Jones opposite, they have been soft sold the service already and when they see you if interested they are likely to approach you, making it much easier to seal the deal as they have been soft sold already Whilst not without it problems and 100% perfect, i have trailed doing flyers with £ prices shown and have had a far better up take rate. As someone know what it is going to cost in black and white, also as del boy says "what cant speak, cant lie". If you can back up a cold call door knock with a “here is our price list we work from” its an easier sell/close You can use rightmove completed house sales https://www.rightmove.co.uk/house-prices.html sort via most recently sold and there you have a fresh list possible customers, that auto updates ever week. Be the early bird that catches the worm and check every week SMILE, BE HAPPY IN YOUR WORK, SAY HELLO! Happily working on a customers job in your branded company gear, smile be happy you are on a paying job. You sense a man/woman walking her dog in your side view, due to pass you take a moment to pause to adjust your pole or work belt and make eye contact by accident, just smile, nod, say Hi or a friendly morning. It is making a personal small connection. Just a small thing and you may have them approach you for a job after fido has parked its breakfast a few mins later THE GARAGE DOOR - UPSELL AT THE END, CLOSING A perfect way to add a few quid to a job. Once the customer has agreed to your price and ongoing services. You can upsell the cleaning of the garage door for £2 more. Garage doors are big in the mind (lots of work, theyre not), the price seems small (£ kerching good value). Agreed to services, but risk looking cheap for an extra £2 ? “So Mrs Jones, that you all sorted on £15 a month for the windows, frames, sills, front & back door. If you'd like, I can do the garage door each month to for an extra £2 ? Yes? – GREAT 🙂 £15 job – just became a £17 for an extra 2 mins works £180 per yr to £204 per yr NO – OK no worries, if you ever need it done just let me know or drop me a message, same price if you need it done USE YOUR MOBILE AS A BAROMETER TO HOW WELL YOU ARE DOING YOUR JOB The less it rings, you knowing you are doing your job right = good work quality. If it is ringing for new work and new quotes to do you know your marketing or referrals are working "to buy or to not buy a round" For my own reasons above, I started from scratch. I didn't buy a round and it didn't even enter into my head to buy work starting out as you are the one starting out you want to pick and choose the areas you wish to clean, and also aside from retirement or accident/ill health buying a round I would have it my mind why do they wish to sell it if they are earning good coin from it? If you are buying chit or underpriced work, paying "x1 to x10" clean premium you are going to be pi$$ed off from day one starting out. If you are doing everything on your terms, you get to be in full control of how you build it. Lead Generation. I used Darren's lead generation service Green Pro Clean and built a round FAST. Fresh leads were always there EVERY day, regular as clockwork new jobs just waiting to be sealed. Whilst nothing in life is 100% perfect, there were messers in there, Jobs in chit areas, wouldn't sign up for GoCardless. But I picked up some real gems and lovely customers who I'm sure will be with me for years and net me in far more than the original lead cost me. My closure rate was about 65%, the other didn't fit around how I wanted to work. Digital lead generation has built around 50% of my round at a cost of around £3k thus far YOU ONLY LIVE ONCE, YOU ONLY HAVE ONE BODY ! A POLE CAN BE REPLACED YOUR BODY CANT – BEST TECH, BEST EQUIPMENT From my original research and planning, I kept reading the SLX22ft was great for around 95% of jobs and also in back of the van I had a manual clabber hand reel. Great I order the SLX. Worked hard with it starting out but began getting aches, creaks, tiredness, pains in arms and shoulders after four months daily use. I was questioning whether this job was really for me long term. Researched some more and saw top of the range Gardiners Extreme pole were well recommended, seconded by Darren (green pro clean) on a phone call for maintenance cleans So realised how often, I have the SLX full extended and was only 3 jobs a month. Dropped these three houses and suddenly I dont need a 22ft pole anymore. So adapting my house profile I choose to work on, It then turned to any property that couldn't be done with a Gardiners Extreme 18ft pole doesn't get on the books, again working smarter, not harder and also I can work quick now to. Will I have to say no to people, YES, will I have to turn down three story work YES. The difference between an 18ft extreme and 22ft SLX is like night and day difference. Use an 18ftExtreme for a maintenance clean, then do the same with a 22ftSLX its like tossing the caber literally So with my day to day pole upgraded, I conclude the body pains must also comes from the manual wheeling hose several times a day. Next purchase PowerupHD electric reel Next, lets look how a few more grams could be saved on day to day set up. Carbon fibre gooseneck added and extreme brush heads. More pole weight improvements again. By doing these three lots of upgrades, it allows me to worker faster, longer, with less effort not harder. I can now do more jobs in a day = £more cash, as such thus far has not costs me ANYTHING ! Which leads me to my next point of discussion, £ money MAKE MONEY WORK SMARTER, NOT HARDER - GET THE BEST EQUIPMENT 0% if you haven't already sign, up for noddle or clearscore and check your credit file. At a glance it will give you an idea how much of a credit risk you are. It will give you credit cards and your eligibility % of how likely you are to be accepted. If you always pay your bills on time and in good standing there are many option for 0% on purchases for XX of months. https://www.moneysavingexpert.com/credit-cards/best-0-credit-cards/ Whilst I have the cash in the bank there, why spend a grand when I dont need to. I saw I was pre-approved & eligible for a 28 month 0% on purchases Virgin Money card So I have chose to spilt this cost of Powerup HD Reel = £492 18ft Extreme Pole & carbon extras = £585 £1077 divided over 2 years/24 months for sake of round numbers = just £44.87 per month OR equivalent of just x4 cleans a month to be using rolls royce top of the range equipment Not eligible for a 0% of purchases card, look to see if you can get a balance transfer for 0% for a few years, usually costs is just 3% of balance transferred Facebook ads/boosted posts Not without its problems and messers. But I found uptake rate on paid for ads and boosted posts MUCH better than using local for sale boards/services. Keep trailing different photos/images and text on a x24 hour £5 boosted post/ad. some work some don't, trail & error. When sorting the chosen target interest for the post, I have found using 'gardening' as an interest tends to get folk with very house proud and clean well maintained properties. Facebook local groups have brought me either the worst of the worst customers or also some total gems. Very hit or miss. Using these forsale boards/ local services groups also leaves you WIDE OPEN for random comments “ooohh he quoted me and he was dead dear him “, competition under cutters “i'll do it for £4” Your local reputation can be easily tarnished & then be visible to a large number of local people VERY EASILY be warned and you will have little control on policing it & the comments Use how a customer responds to your messages as a filter into what they are really like. Avoid single mothers like the plague, worst of the worst. Bad spelling/grammar, misspelling words, txt spk. adding xxxxxxxxxx kisses to everything, calling people hun/dear, use of Instagram filters/animal ears/glasses in their pics etc ALL red flags to watch for When they message you a quick look of their Facebook profile you can usually judge what someone is like pretty quick. Also get off FaceBook messenger ASAP as you've closed the deal. This closes one avenue of them trying to cancel a clean “LISTEN” FOR POTENTIAL £ MONEY “RED FLAGS” Can you leave until after the 30th when I get paid = I dont have a pot to pi$$ in the bank currently until the 30th My JSA/Universal Credit goes in on a Tuesday, a Tuesday would be lovely thanks = I dont have a pot to pi$$ in the bank currently until Tuesday “Oooohh thats dear , my last cleaner was £x” = I dont value a good reliable service and am not prepared to pay for it The perfect customer you want is the one who doesn't mention the price/pay day date/day of clean "don't be afraid to travel when starting out" Your postcode +10 miles AND or /20 mins travel time in ANY direction is what I used. My first six months I have been here there and everywhere. Cleaning, quoting as an when work/queries came in. Now, this past month I have had my first major reshuffle of work and squeezed down working x5 days out of x7 down to, x11 working days in a month to complete, an average of x13 cleans per day. What was previously random and scattered work all around this +10 miles radius of home, now it has made itself into a workable round with jobs now close to each other. ALTHOUGH YOU ARE SELF EMPLOYED TREAT IT LIKE A JOB You would work 9-5 in a normal office job, be working the same hours if not more on your own business you reap what you sew. The more you work at it the more you will be rewarded You are done by 1pm on day, that gives you x4 hours to go chapping doors, First clean scheduled for 10am, arrive at 9am and leaflet drop the street/area around In closing, My current position a few days over seven months in, 160 customers, 157 on GoCardless. All jobs are one van-stop, all round access. Bringing in just under £2k a month, ALL work is priced £10 or higher The average price per job is £13.85 (not fantastic but im up t'north! and there are still lots of "£4 a semi" cleaners here) To be at this position after seven months I am in a pretty happy spot and pleased with my results so far. I'm nobody really special or talented so if I can do it I think anyone could! I am bringing a half decent wage and still have plenty of scope to improve next year Still lots to learn, still lots of customers to find, still lots of things to try, still have lots of neigbours doors to wrap in the new year, still have lots of new build estates to leaflet drop in 2019 Hope you have enjoy my random brain droppings
  21. 5 points
    Carts69

    How on Earth.....

    Hi all... Just to update regarding the awkward location etc of the vegetarian growing in the gutter, I managed to remove it all today with the gutter vac, the metal bars around the gutter were a right pain as growth was going through these bars & was hard to get the vac pipe into the right location to get a good suck! The job took around half hour & managed to suck out more of what wasn’t on view including clumps of grass & weed. Customer was well please & feared he would have to have splashed out on scaffolding to remove it in such an awkward location & obstacles in the way of the guttering. I appreciate there are mixed views on gutter vacs, but on this occasion it has worked wonders where I’m sure all other methods would fail, be too dangerous or cost a silly amount! Here are the pics...
  22. 5 points
    Part Timer

    Tips to avoid time wasters

    It's like walk ups, I now never wash windows there and then on anyone who says they just live round the corner and can I clean their windows. I tell them I'm already behind so can't do them. I then give them a card and tell them to ring, text or email me their contact details and I'll sort them out asap. 90% never get in touch as they're after a one off.
  23. 5 points
    Part Timer

    A toast to the death of democracy

    It's the trendy left wing millionaires, those that educate the plebs, that have moved to these places. They then live in their Ivory Towers asking why the racists have problems with immigration. The working class can't afford houses in the areas where they've been bought up because we have buy to let landlords buying everything that's available to put 10 immigrants in 2 bed houses.
  24. 5 points
    Daniel Perkins

    back pain starting to creep in

    I've been cleaning windows on and off for about 25 years now. I suffer from chronic back pain myself for the last 5 years, all the kings horses and all the kings men don't know what the hell is wrong which is incredibly frustrating, so for me it s just maintenance of the body now. I look fit and healthy, I am not over weight and you would probably never know I suffer every day with back pain to look at me, but I do. I go in a get cortisone injections every so often, it's from neglecting the way I worked over all the years.. damage is done. As regards your lower back, I have spent a small fortune and seen multiple physios/chiro/osteo/amatsu/acu, including the guys who look after the national rugby team who did not come cheap. Every single one of them advised to the strengthen lower back and not rest it as it will weaken but obviously you need to know what you are dealing with first and it's not disc, pelvic issue, impingement etc. Get a scan, if there is nothing sinister there, then crack on with back strengthening work & from a mental point of view at least you will know there is nothing sinister there and you can stop worrying and concentrate on recovery. Wear and tear is standard in what we do, it's essentially manual labour but I only got that diagnosed through mri, ultrasounds & x-rays. Have you got one to properly verify what she said? I got to the gym, I was advised to and I do palettes stretches and specific lower back work to strengthen the lower back but also to keep it supple. Upward & Downward facing dog, cat and cow pose genuinely do work... I scoffed at palettes for years... absolute idiot!!!! I truly wish I had of known/listened to all these things back in the day, it would have saved me thousands and so much anguish. In my gym most people will do these exercises in one form or another. Sports science has caught up and they are learning new ways to maintain the body that nobody knew years ago. For trad work I bought the tripod bucket stand few years ago aswell as 36" Sorbo to combat back pain & with the stand I don't have to carry a bucket around, I just wheel it through the malls in centres.... brilliant buys! I was also lagging around 25l barrels for a few awhile before I got a van system with electric reel... best thing I've ever done! Anyone who does that long term, I can only take my hat off to you. I have a Phantom 18' which I bought about 5 months ago and it's like a feather in comparison to my slx 22 and 27. I also have an Edge 40', it's honestly like you have moby **** on the end of it. The money side of things is short term, having equipment that prolongs the body, makes the work easier & allows you to earn more money is a smart long term plan imo. I'm new enough to wfp and I suppose I have learned through trial and error like most of us. I will be buying an extreme too in the next few months and phasing out the slx 27. Shoulder pain imo is part and parcel of our job, every single guy or girl on here that does this for a living, as sure as water is wet... will suffer from some sort of shoulder pain. With the work that I do in traditional window cleaning which is store fronts, alot of the glass goes right down to the floor which is where the back issues started. Also, when tradding your shoulders internally rotated (I was explained this by a physio, compressing the joint) a lot of the time, bad form/posture hunched over and that's why I get a lot of rsi in left shoulder & back pain. Sooooo, every day before, during and after work I take a minute and do some exercises to externally rotate my shoulder. Think of shrugging your shoulders and try pinch your shoulders blades together and push down towards your lower back. What this does is open up the shoulder joint and gives joint more space to move and a greater range of motion, also try to strengthen upper back muscles so they will support and pull back those shoulders. Doing these will save so much heart ache, less risk of RSI & Bursitis in that shoulder. Anyways, there's a couple a grands worth of advise I blew, summed up in a few paragraphs. I would implore anybody starting out to learn from my mistakes because we all have to earn a living & the precarious thing about being a one man band doing physical work is, if you are injured, you cannot work.... you earn nothing. Back pain is so debilitating, imo any equipment for work that you can buy that will make things easier & any exercises or stretches you can do for prevention and maintenance of your good self, do it. I think what it is, is that when there is nothing wrong with you and things are fine , it is very easy to get lax about the way you work & take your body for granted. It's only when something goes wrong that you consider making changes & reflect on your mistakes. So in a nutshell guys, don't be an idiot like me 😄
  25. 5 points
    Cleanco

    Problem with leaded window

    If you find your brush is too rough and snagging lead then try moving side to side rather than up and down. Very rare I change my brush and I find it much easier just to adapt my technique for each style of window.
  26. 5 points
    Part Timer

    has anyone read and understood the lisbon treaty

    In a nutshell, basically we will become the ***** of the unelected European bureaucrats, that are run by the people that have been trying for centuries to rule us. Never been one to protest or march but even this live and let live person will chuck my hat into the ring to save this once brave country from selling out to big business and their desire to control their costs at the expense of the working class.
  27. 4 points
    BigFoot

    Pricing a job what's the easiest way???

    Don’t listen to your wife! You are not being greedy you are running a business, don’t cut your own throat to appease the inner doubt. £12.50 job all day long
  28. 4 points
    Pjj

    Solar panel cleaning - risk of shock?

    We did solar Steve’s course years ago , I did learn a bit but I feel his attitude of if you don’t attend my course you will all die was ott , we have cleaned many many thousands of panels and non of us have ever received so much as a tingle, however Ime not saying you cannot get a shock solar Steve kept saying that one cleaner nearly died by being g electrocuted but when I pushed him he would never give a name , at the time if you googled it nothing came up world wide , I think he was scaremongering and trying to dissuade ones from cleaning them to gain more work for himself , he has single-handedly ruined the market he offered us 16 pence a panel , I told him exactly what he could do with his panels , I have taken the decision not to do any more large solar farms as it’s not cost effective we earn far more doing domestic/commercial window cleaning , the most we do now is ones on houses I have a minimum charge of £60 for the first 16 panels then £3 per panel after that , removing licken from panels can be hard work evan with hot water , you must not use chemicals on the panels according to the manufacturers we dealt with , if you want tk clean them then just have a good look before you start for any damage , my guys hate doing them and so do I , there are some people on the other forum recone they earn good money doing them but you need to be able to clean at least 800 panels per day per man best I ever did was 1200 and it was still no where near what I could earn on Windows and was boring repetative work and used tones of water , my advice for what it’s worth would be focus on building a decent window round
  29. 4 points
    ks789

    Canvassing - how do you guys find it

    Theres no such thing as peoples 'areas'. Its a free market economy. There is a lot of competition out there, its true, but yeh, just pick up custom where you can, and like you say, if they already have a cleaner, fair enough, your not poaching. However, if they are rubbish and get dumped down the line, the customer is entitled to pick who they choose to replace them. maybe he was the cleaner himself, or friends/relative of him. Just drop your flyers through the doors, people move in and out etc, they wont have everyone on their books. cast your net wide mate, hook em up.
  30. 4 points
    steve garwood

    St. George day!!!!!!!!

    Happy st. George’s day guys! 🍺
  31. 4 points
    Davy G

    Career change. Is it to late

    No mate. You're just the right age to start I'd say. You will have gotten well used to getting up in the morning and putting in a committed day's work. You'll know how to handle money and how to meet bills. I'm 63, been doing wfp for 5 years, having done several different types of work in the past. I started out working on my own, with my wife managing. The last 2.5 years working with my wife and son as equal one third partners , wife still managing and keeping the books. This works very well for us.
  32. 4 points
    Pjj

    Career change. Is it to late

    I have a motor trade background, and been window cleaning now 20 years , I have no idear how much competition there is where you live , but if you are prepared to work hard I don’t see why in time you cannot be successful, you do need to be motivated to be your own boss and get customers . Is it an option to go part time with your currant job and try doing one or two days a week and build on that with the window cleaning ??? If you know anyone in your area maybe you could go out with them for a day or two just to learn a bit . I was older than you when I started window cleaning so you arnt too old 😂😂😂. Have a read on hear with regards to start up use the search function , there is a lot of very sound advice and some very experienced people on here that will give you good advice , just ask . If you have no knowledge at all with window cleaning then try and learn by going with someone, I know some on hear will disagree and say why should they help someone for free , I just wish when I started that I had known of forums like this it would have saved me a small fortune and saved me from making some of the basic mistakes I made . You can earn a decent living doing this but don’t give up your main source of income without having any customers or kit or experience as Ime guessing you will have bills to pay and it takes time to set up a round and earn a reasonable amount , don’t take that as a negative but it’s an important point to remember , a lot start up this time of the year but don’t last long , to succeed you will have to be reliable, honest, sell yourself well , do a good job , and work hard but if you are motivated enough and prepared to give it a go Ime sure you can make a go of it
  33. 4 points
    Incheck

    Gutter vac update

    Great news guys, just got a decent upgrade to my skyvac atom that i’ve been waiting to get for sometime. Local windy was selling a twin motor gutter sucker, 3000 watt. Good price too, pretty nifty too, used it on my garage gutters this morning. Sometimes waiting for the right opportunity really does pay off!
  34. 4 points
    Incheck

    Suns out and so are the chancers

    I think we’ve all learned the hard way at some point or other. Reality kicked in for us at 6 months when we were basically on the verge of going bust. Drastically raised prices, by 50% for new customers, immediately. then made another mistake by not raising prices for 3 years. They have gone up the last two Aprils and will be doing so for all consecutive aprils. I dont want to be in that position again. most newbies are gone after 18 months
  35. 4 points
    Part Timer

    Softwash Course city & guilds

    I agree with a lot of the sentiment, where I would disagree is if @scottish cleaning servicewere to apply to a large company, that has a very inquisitive H&S Dept, that want to see and check all qualifications, to do some work for them and supplies, possibly, a certificate that might be worthless, or even fraudulent, then he has been seriously let down. Yes he has learnt something, and yes he knows a lot more than he did before, but I believe he wouldn't have paid the price he did if it didn't have the C&G certification with it.
  36. 4 points
    kevinc250

    Softwash Course city & guilds

    personally I see all this as, @scottish cleaning service did you enjoy the course? did you find it informative? and did you feel that it was worth the cost and got value for money? (disregarding all this cg thing) if you can answer yes to all three of those then for you it was money well spent on your behalf, and hats off to you, I have done the same course with mick a few years ago (not a cg one) and previous courses and, as with all courses you take from them what you want and then progress from there. the point I am trying to make is training, in whichever form is better than none at all and don't take to heart all the negative comments you are now more aware of surfactant based biocides than you were before-good on you✊
  37. 4 points
    Part Timer

    Public liability IOnsurance

    This isn't aimed at you as we've never dealt, I was "insured" for the first 5 years without realising I wasn't covered for windows being worked on. I asked to be insured to clean windows and was sold a policy that meant I was basically insured for everything bar window cleaning. Now I know you said you should read your policy but as my request was very basic, insurance to clean windows, I didn't check small print. The get out clause, "you should always read the policy" is a cop out and in my opinion any insurance company that sells a policy that doesn't insure the glass you're working on, should be charged with miss selling a financial product. Can you imagine selling a carpet cleaner insurance that didn't cover them for cleaning the carpet they were working on.
  38. 4 points
    Iron Giant

    Upto 50 customers

    Thought I would chip in here I know on the whole that after 19 years some of my jobs are underpriced based on averages across the UK, but within my locality, for compact work, I also know I am the most expensive windy in my area and I reiterate my area I know this, despite talking to lads who have isolated work at higher prices which I also have but also I have been undercut in recent months. Now what the general public is willing to accept is higher prices on things other than window cleaning, so for example, over the last 8-9 years my energy prices per month have increased by around £25 a month my grocery bill has increased by around £70 a month this is based on a similar consumption and purchases across the board equaling £100 a month, £1,200 a year and yet some don't like a £1 increase every 2-3 years as they consider us to be performing a menial job and have always historically always paid low prices. I have made the decision this year to increase my prices every year by £0.50 on every job for the foreseeable future although some have already seen higher increases already this year so will not see an increase until next year, now some may see this as too low but if you have 300 jobs on a 4 weekly basis this is an increase of £175 a month, £1,925 a year based on 11 cleans per year but could be more depending on holidays and weather, the vast majority of manual workers won't see this level of wage increase for some years so all in all not bad I don't think
  39. 4 points
    Green Pro Clean Ltd

    Upto 50 customers

    No the prices I have told you above should be your starting prices. If I was charging your prices around Nottingham I would be getting 50 new customers every couple of days. Honestly you are too cheap. Round building is mostly what I do all day long you may not know me from Adam but I can promise you as lads on this forum will agree with me you are far too cheap right now.
  40. 4 points
    Ben23

    facebook trolls on advertising posts

    Cheers for the replies, think I've nipped this particular one in the bud now, been a couple of years since I heavily used facebook paid ad's but they sent me a £30 freebie so I thought why not.....now I remember why not. got to say though for the spend the results have been pretty great this time round. I dont know what its like around the various parts of the UK but here we get a flurry of startups every year that are soley PW and they invariably get more and more desperate as the spring moves on, leading to pisstakes on established business pages and general underhand goings on. I've lost jobs to the lidl petrol pressure washer brigade offering to do it for £50 a few times and then gone back and done the same job for a realistic rate later to do it properly. Let me say now that I have nothing against startups or competition, theres no way any one company could do it all anyway, just a shame to see people trying to mess with other compaines rather than letting their own work speak for itself and market it accordingly Been a while since I had to moderate my page for these idiots but I guess the campaign was worth it, not going to renew it though as I cant be arsed with the messers and my repeat business and referrals are enough for the next couple of months at least. I think I may have just needed to vent so my apologies if this has been an irritating topic for anyone. happy Friday and let the good times keep rolling! Ben
  41. 4 points
    Part Timer

    Help needed for a newbie

    There are an awful lot of messers out there. The vast majority will only want a one off / two or three cleans. They will then make an excuse, in other words lie, to get rid of you. As long as you're gaining more than you lose try not to worry, I appreciate as a newbie it's easier said then done. In a while you'll get to read the signals and learn. You're not alone on this journey, we've all been there, done that and got the tee shirt.
  42. 4 points
    Incheck

    Tips to avoid time wasters

    This may be relevant to anybody who has a problem filtering clients in order to prioritise people who aren’t going to mess you around. 1. Encourage them to leave a message by having a voicemail, stating them to please leave their name, address, requests and telephone number. If they ring repeatedly but don't leave a message, alarm bells should be ringing as they haven’t followed your instructions. 2. The phone doesn’t have to be answered there and then. If they have researched your business or if you have been recommended, they’re more than likely willing to wait, for you. 3. If they ring once but don't leave a message, send a text asking them to reply with their details and requests. If they don't text back then why pursue it. Using these steps you gauge what kind of call you dealing with before being put on the spot on a live call. You can gauge distance of job, type of job, whether they’re interested in you in particular etc etc. examples today. I had a 3 missed calls. Responded to the one who left a voicemail first. Straight up guy, rang him, he said we’d been recommended. he had blocked gutters, i said no problem we’re on our way as its on the way home. Job done there and then paid straight away. Good result 👍 i then took a chance and rang one of the ones who didnt leave a message, “ooo hiya mate, who are you again ive been ringing a million people on gumtree for quotes etc etc” straight away you know they’re not particularly bothered about using you, just looking for the quotes. You will often find they are hesitant to provide information regarding their full name and address. you have to prize every detail out of them by repeatedly asking. They often just have one concern “price” i text the third number asking for them to provide details as to why they called. 4-5 Hours later and no reply so i don't know if i’ll hear back from this one. i hope my personal experiences help a few of you out. Best
  43. 4 points
    THL4KEL

    Facebook cheapo's

    They dont do it for long....
  44. 4 points
    Incheck

    A toast to the death of democracy

    Yeah i do agree P.T., there are some very hardline remainers that have twisted things to paint all leavers as racists and they wont even talk to people who voted out, which is ridiculous. My friend is black, he’s British through and through and he voted to leave. A lot of europeans are now going back home as working conditions are now on par at home with what they are over here. Third world migrants are only doing what i reckon i would do. If i grew up in some forsaken place like iran or syria where there’s religious police running around, i’m pretty sure i’d be making my way here on a boat. Likewise if i was born in a country that suffers droughts and countless civil wars e.g. some african states, i’m sure id be pretty eager to get out of there also. I just hope all this comes to a solid conclusion soon and then the whole country can move on again. It all just seems endless 😢
  45. 4 points
    kevinc250

    sometimes it doesn't always go to plan

    I thought i'd post this as sometimes with the best planning etc things don't always turn out as you expect. softwashing is the same, you always see pictures of the success jobs and the before and after pictures always look good etc but never the ones that don't go to plan - I guess that's why they never get posted so it saves face and keeps that "internet integrity" in place, this is a job I was asked to clean and upon initial inspection the statue shall we call it had loads of lichen all over more more importantly the worlds supply of carbon deposits,more so when you got up close and personal for inspection the stone in parts wasn't the best, it clearly wasn't a job for a bit of hypo. anyway I asked a "prominent" person on facebook to give me a hand, this is fine as he has a, the equipment to do this and b, the reputation for cleaning difficult jobs like this we looked at it again and sent photos to the chemists who said this product would be the best on this with all the heavy carbon build up, so, £140 lighter plus vat we got to work, scaffold tower up and we started with the steam on a low pressure to remove what carbon and crud we could, then a coat of said chemical (looks so good in the advertising photos), the stone came up great but not the heavy carbon we resorted to a wire brush in the end to break down the carbon layer by layer as it was so so thick and many applications of said chemical was applied and the results were getting better but when do you call it a day?, we could go on for another two or three days and get better results I am sure you've all heard the saying that you can't make a silk purse out of a sows ear but it is possible to make a good pork pie also. so, photos are below to view, yes there is a difference but still not to what I would like but, where do you stop?, the point to this post is more for the newbies who think hypo this or that will sort it and softwashing can be profitable and its so easy well, here I am admitting that as someone who's been doing this for a while its not all a bed of roses and it doesn't always go to plan even with the chemists and a doff machine on your side.
  46. 4 points
    Iron Giant

    A toast to the death of democracy

    The politicians are a bunch of overgrown kids who want to get one over on each other so they look better, they seriously don't give a toss about the people they are caught up in the whole thing and have just kicked up a fuss, they really don't care about anything other than themselves we are well and truly been screwed over, our once great nation who ruled across the world is now shadow of its former self and in a real mess politically and financially all because of these clowns who were apparently voted in to represent the people 🙄
  47. 4 points
    P4dstar

    A toast to the death of democracy

    We have never had more of a say than the peasants used to 1000 years ago, they just make us feel like we do. A couple of days ago Rees-Mogg stood up making jokes about which public school another member of parliament went too. That is how disconnected from us normal people they are. With regards to the death of democracy, this is more of a knife in the back. Democracy will finally bleed out when they find a way to get to a second referendum, just like they did in Greece, Ireland and the Netherlands!!
  48. 4 points
    AndyG

    Working in the rain.

    I work in showers and drizzle and have pruned out all of the "not today it looks like rain" types. Or I thought I had. Week before last it was showery and I had just completed Mr. R_____'s windows. He looked at me and said "Do your other customers accept you cleaning in this weather?" I replied with "Yes they do, besides it's not raining at the moment anyway." He came back with "You surprise me." (Which I took to mean he didn't want his cleaning but he didn't quite have the nerve to say so) So I said "Occasionally a customer tells me not to clean in the rain Mr. R________ but I don't mind that because when I feel my service is unappreciated they quickly become an ex-customer you see." "Right you are, see you next month!" he said, understanding completely where he stood.
  49. 4 points
    Chris34

    Do what you've always done, get what you've always got!

    Well done, that's really inspiring. I started in January/February but I've not been able to get going properly yet, primarily due to lack of funds. I didn't attempt to get any new customers during the week or so of bad weather and then the following week I had a £550 mot bill. I have posted about 350 business cards but I only ordered 500. Out of that I got 1 job through a call, 1 canvassed, 1 no thanks via text quote and 1 phone enquiry on Friday which I'm waiting to hear back. Currently got 5 maybe 6 customers through these and friends and family. I've been taking my time because I am trying to walk before I run with it. I am busy in the background trying to work stupid things out, like how to use these bloody smartphones (seriously, they are the most annoying phones to use, might get rid of it and get a dumb phone), setting up and using gocardless, working out a pricing strategy that is consistent, setting up files so I can monitor my progress etc Basically I've been setting it up so that once I feel 'ready' I can just sell sell sell and not have to worry about the organisational aspect of it as that will already have been done, might need a few tweeks but the system is good enough to work with now. I know that when you're working inside a business then it's hard to see the wood from the trees, everything is a blur, so my theory is to set everything up while I'm not in that situation and then it's a case of just getting my head down, grafting hard and following the plan. Anyway my plan is to deliver 100 business cards per day with the target of getting 1 customer per 100, so 5 per week. I will carry out 1 first clean per day followed by my regular jobs, then I will drop the cards off from about 15:00. This will mean that 500 per week are dropped off. My target is 25 new customers per month. If I find that I'm not getting that then I will either tweek the design or drop more cards off each day. I put a post up on a buy sell group and got zero response. I did turn off commenting though so I might try it again but allow commenting. The reason for turning off the commenting was that I didn't want anybody coming on and trolling the advert. I've seen it happen to other window cleaners and mud sticks and all that. My financial situation is extremely fragile but it's nothing new, the majority of my life I've gone without things including food. The problem is that the lack of money will most likely hold me back. Today I am getting a list of things to sell to hopefully generate cash which I can then use to help smooth over the lack of money problem. I've worked out that I need £500 per month to make ends meet (I earn around £800 office cleaning in the evenings). Anything above £1,300 is surplus to what I need. I've currently got about £100 of wfp work so £400 short. Once I'm over the line then I can relax a bit but at the moment I struggle to relax and feel very anxious, this doesn't help when it comes to trying to act confident and professional when quoting. So that's where I'm at, hoping to emulate what you have achieved in 11 months p4dstar. And just as I finish, Bob Marley has come on the radio.. ..don't worry, about a thing, because every little thing is gonna be alright : )
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