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  1. Part Timer

    Part Timer

    WCF Hero


    • Points

      60

    • Content Count

      4,318


  2. Pjj

    Pjj

    WCF Hero


    • Points

      55

    • Content Count

      3,446


  3. Iron Giant

    Iron Giant

    Moderator


    • Points

      50

    • Content Count

      4,759


  4. scottish cleaning service

    scottish cleaning service

    Member


    • Points

      35

    • Content Count

      2,915



Popular Content

Showing content with the highest reputation since 30/11/19 in all areas

  1. 8 points
    Pjj

    whats your top 10 reasons for sacking a customer?

    Slow or no payment or having to chase all the time . Dog poi Rude customers Access issues Pretending not to be in when they are to delay payment Theses are the main ones but we rarely get problems as I have weeded out the above over the years leaving mainly good customers
  2. 4 points
    BigFoot

    whats your top 10 reasons for sacking a customer?

    The not today it’s raining non stop talkers ( I’ve even viewed online videos on how to end a conversation quickly but some are immune to it) skippers can you just do this while your at it it will only take a few minutes for no extra money. dog **** 💩 rose bushes/ thorns near windows or on or on natural path of hose slow payers chancers Knobheads! crazy nut job menopausals and miserable people who suck the life out of you customers that tape signs to the windows every celebration better stop here already on twelve 😂
  3. 3 points
    Master Jedi Alejandro

    Couple of bizarre ones from yesterday

    As frustrating as it is I don’t think it’s the other window cleaners fault. It’s pretty bonkers for a customer to drop you when you explained it wasn’t you, and can prove they are pleased with your quality of work. Sorry man, it sucks but maybe it was gonna happen at some point, this was just the excuse for them?
  4. 3 points
    Part Timer

    Pricing past and present

    It's opinions, you think it's project fear, I don't. Who cleans all the bus stops in your area, I know mine are done by a huge company with a smart uniformed man in a new white van with a built in pressure washer and a reach and wash system. When we get to a society that doesn't have cash, that are programmed in to setting up DD's, then we will have a problem. Probably not in the more senior members working life but definitely before we're pushing up daisies. We already have the "new towns" where Councils don't charge rates and private companies collect the rubbish, cut the grass etc. How much longer before window cleaning falls into the maintenance charge.
  5. 3 points
    Iron Giant

    whats your top 10 reasons for sacking a customer?

    I really like those, miss out windows and charge the same price also I get finished quicker 😀
  6. 3 points
    mike007

    Pricing past and present

    Surprising debate between Trad and WFP. And surprising too the amount of WFP guys who have never done Trad!!.As a professional window cleaner (do it full time as a business) I am good at both. I WFP upstair windows to avoid using ladders but still use ladders at appropriate times(using my common sense H&S assesments) and Trad downstairs. I think a more thorough job is done when you are up, close and personal with the window doing Trad as some others have already stated. WFP is quicker,needs less experience and easier to master, which is why so many are just setting up using this system and why many customers get a raw deal by many operators who are just out to make "easy" money. Problem with this forum is that the WFP guys on here are proffesional in their working practices and mainly do a good job and ignore the amount of slap dash guys using their water fed poles and doing a bad job because they are using WFP and WFP is good!!. Similarly the "beer token" brigade with Trad gives Trad a bad name. I KNOW I am slower using my method, but I again KNOW if I am doing a house, and a WFP guy is doing the next one and a neighbour across the road is looking and wanting a window cleaner, they will see the WFP guys time he takes, and the time I take...and I will get the enquiry.
  7. 3 points
    Martyn

    Pricing past and present

    You're absolutely entitled to your opinion, but you're wrong! 😁 In skilled hands WFP is every bit as good as trad can be and in my opinion better. Many of my customers in the early days told me that their windows were staying cleaner for longer. Did it cost me thousands? Yes, but the payback is so worth it. What WFP has suffered from is a lot of guys looking to make easy money and doing a sloppy job, often with that big brand logo on their van. If you're happy with what you do and you're good at it I salute you! I think all window cleaners should have trad skills, it's an important aspect of the business.
  8. 2 points
    CHWS

    Would you still be in this business

    Would go back to trad no problem. Would really take a while for the pay cut to sink in though
  9. 2 points
    THL4KEL

    Pricing past and present

    If the immigration service raided all these car washes and clamped down on illegals working there would the prices stay the same? Sooner or later there will be a clamp down on them.
  10. 2 points
    Pjj

    whats your top 10 reasons for sacking a customer?

    If it was that bad when quoting the job I would point out we would be unable to do the job as I would be exposing my staff to a health hazard . Even when they clean it up there is generally bits left behind that get on the hoses etc , I would refuse to do it they can find someone else
  11. 2 points
    Part Timer

    Customer relationship

    Every customer is different, some won't want to chat and some will. Having a brief chat, whilst still working is what I try and do with the "chatty" ones but tend not to like and keep talking after we've finished. As I usually give my customers an approx. ETA I use this to end the conversation with the more chatty customers.
  12. 2 points
    AGlassAct

    Back problems ?

    A similar post is running alongside this one regarding pain. But generally the high risk areas are back, shoulders and neck. As it’s different muscle groups to plastering it would take a while to adjust but as long as you look after yourself (strengthening exercises on the main problem areas) you’ll be fine. I’ve struggled with my hands recently and have started to get RSI in my thumb - again you’ll be used to this being a plasterer!!
  13. 2 points
    scottish cleaning service

    Pricing past and present

    Probably something to do with climate change, that's always getting the blame. The world has been in perfect balance for billions and maybe trillions of years and only now we have a thing called climate change. My hobby is studying cycles and i see everything as a cycle with 3 stages. Germination, mature and death stage and then it begins again under a different name, so history has told me this. Wfp is nearing its mature stage and soon everyone will be at it. 😀
  14. 2 points
    Incheck

    Anyone else got famous family?

    I’m not sure how far back we are willing to go...but... as the story has been passed down through generations, we were once a very wealthy family who came over with william the conquerers lot, lords & ladies had a lot of land titles etc up north, stayed that way for a while. Then...the family backed the wrong side in the english civil war (backed the king) and lost the lot, and have been common folk ever since 😀 i cant prove any of it as the family tree And coat of arms are stuffed away in some distant relatives loft i imagine, i vaguely remember seeing something of some validity around age 10 or less but this is a looong time ago and no-one really talks about it anymore so...🤷‍♂️ I Could be mistaken. saying that the worlds population was a lot less way back then so the chances are many of us are descended from somebody recognizable if you were to go back far enough
  15. 2 points
    steve garwood

    Christmas ‘drink’ tips

    I have a window cleaner (yes I know) that I tip. He’s one of spruces boys (South African). He does a great job cheaper than I would charge, and there’s no way on earth I’d use any of my weekend doing my own windows. Pub time, have a great weekend fellow windies 🙂
  16. 2 points
    spruce

    Choices on making the switch?

    Just be careful when it comes to poles. Gardeners give you the full length of their poles. ie a CLX22 is 6.5m (21.3' + brush head) long. The working reach is 27' which includes an operator reach of 5' Some other pole suppliers sell the pole length including the operator reach. We had the misfortune of buying 2 Brodex Prolong poles many years ago in our niave beginning. They were advertised as 22' poles but they were only 18' long. If you want a good budget pole go for either a Gardiner CLX22 or CLX27. .
  17. 2 points
    HWCS

    Choices on making the switch?

    Ive just done the same switch, and from my experience heres my advice. Just tell customers that a combination of growing and saftey means that your going to be switching to the wfp system, assure them that while it may seem like your spending less time on their windows they will still be getting the professional service that they are used to. If they are sceptical tell them to just give it one or 2 tries and if they are still not happy then youll understand if they want to find another cleaner. Buy the best pole you can, i got a CLX-22 from gardiner good pole and does the job BUT if i could turn clock back i would go for a longer lighter pole, maybe a SLX-27 or even the next SLX after the 27. DO NOT buy stuff that will 'get you by' untill you can afford better, ive spunked about £400 doing this and the stuff really is 2nd rate sh1te. If you need links to a decent reel, reel hose, van pump, van Flow controller, etc let me know. Youll need a decent 450GPD ro system mines just cost me £550. Im working with backpack atm but its got tideous within a month so ive hammered the CC and bought my studf for van stmystem. DO NOT tell customers youll carry on doing trad if they want, ive done it with a few cuatomers, and TBH id rather lose them than go back to trading them. Youll never look back mate, welcome to the dark side lol Oh yeah and get 2 brush heads 1 sill and 1 not sill
  18. 1 point
    Iron Giant

    Pricing past and present

    Yes they should, we only need to look around were we live the amount of young un's on the streets who would have had jobs to go to 15 years ago 2 miles away we had 3 massive factories, which are now long gone, when work did drop off in one and my wife got laid off she had a job in one of the others in days without ever really losing money. for years there has been mass uncertainty across the UK yet no signs of any improvement They should charge a minimum of £2 for a throwaway carrier bag at the till and start banning them completely, we would see far more people walking out the shops with just a few items under their arms, rather than asking for a carrier bag when they have bought a jar of coffee and some banana's, which is something I saw yesterday. On the whole we are at a crisis point across the board for people and our planet, plenty of noise and words yet I see no real action, those in power will do what they have always done, listen to all the facts laid before them and then start doing something decades later, because it was deemed to expensive then, but ends up costing and affecting everyone years down the line.
  19. 1 point
    maxbruffell

    Two degrees today coldest people have gone out?!

    hot freezes faster than cold 👍🏼
  20. 1 point
    Ana

    Couple of bizarre ones from yesterday

    They wish they looked that healthy and wealthy @Iron Giant haha. They slang each other off in front of me every time I go to clean, wher do I put my face??? Her sister (who has got me a fair few customers now) is the total opposite. Dropped a Christmas card off last weekend, went to clean this week and got a fiver tip and a handwritten card back off her, a posh one too. She lives in a £6 bungalow and keeps chickens, always trying to off load eggs haha. i should do a trade eggs for honey as I keep bees 😁
  21. 1 point
    Windamon

    Would you still be in this business

    yeah,by the time iv cleaned one house the trad way,you will still be doing the tops,why bother with a big dangly pole when u can do the job in half the time the old fash way? haha!!!
  22. 1 point
    THL4KEL

    Would you still be in this business

    I already do it in a specific order to avoid drips...
  23. 1 point
    dazmond

    Pricing past and present

    it wont affect guys like me,i have over 300 domestic jobs in a 5 mile affluent area built up over 26 years...from my experience lots of domestic customers prefer a decent one man band window cleaner who has a good rep and is trusted around the area with full contact details and address rather than a big company...i dont even have a website,i never needed one,all new jobs come from word of mouth and recommendation and have done for years,lots of my customers pay online these days but some prefer to pay by cash/card on the day...👍
  24. 1 point
    wezza13

    Christmas ‘drink’ tips

    Write "Merry Xmas" on the invoices that you put through the door, if they're out. You'll be surprised at how many chuck a little extra on your BACS payment 👍
  25. 1 point
    Part Timer

    Thinking about setting up

    Mine had 100 miles on and it now has 5900, that's in 6 months. The best part is the next 6 months are when I do most my annual mileage.
  26. 1 point
    Martyn

    Pricing past and present

    Anyone with an ounce of common sense is going to be wary of who they allow on their property and that should work in favour of the professional window cleaner, especially if one or two get bitten by dodgy types and word goes round on social media. That said I'm glad I've only got ten years to go, if things do get that competetive it'll be no place for an old guy.
  27. 1 point
    Dave B

    Two degrees today coldest people have gone out?!

    I'm out now in -1 Worked all day in 2011 when it was -13 overnight and I was helping a mate out driving a grit lorry overnight and tradding all day as wasn't wfp back then. Used trad pole when possible to avpid ladders and got the day done. Didn't get over about -4 all day. Ipa in the trad bucket helped. Working all day today but tradding bottoms when I can to avoid so much water on the ground. I never lose more than about 4 days a year due to weather and that's usually when it's hammering with rain.
  28. 1 point
    Pjj

    Two degrees today coldest people have gone out?!

    We don’t generally get to many frosty mornings down hear it’s -2 at the moment we are hot water fed pole and thanks no problem, just got to watch it doesn’t cause a slip hazard on the ground , when I was trad I would work when it was freezing but found it froze on the windows Evan using warm water , generally tried to do stuff that was in the sun until it warmed up a bit
  29. 1 point
    windowsurfer

    Back problems ?

    I personally wouldnt say window cleaning is any easier on the body,just probably a bit different. Going trad, might give u dodgy knees n more strain on your already sore back,not the best place to be. Try n get decent physio n see if it helps. By all means try window cleaning,but imo the grass isnt greener n you have to work outside in damp conditions. I have neck/ shoulder/ back issues from other jobs n this job.
  30. 1 point
    johnny bravo

    not a good time with pain

    hope it eases off, But Arthiritis must be a big headache for some people. cant be nice.being in constant pain
  31. 1 point
    Incheck

    Anyone else got famous family?

    I haven’t seen that one dude. I like him in the business though. Great film that is 😎
  32. 1 point
    Welshyyyyy

    Ignore this post, issue resolved

    Hi Paul, no it was the levers bring in the wrong place, i.e. the throttle being too far the wrong way, the choke the same ( although it started ok half hour earlier), but I rang Rutland Pumps and Sophie talked me through some troubleshooting, like releasing the pressure, opening the petrol lid etc. Managed to start it okay after a while and I think I should be okay now. The manual that comes with it is more of a troubleshooting guide than a set up guide which doesn't help. I finished the job with the Karcher I had in the van as back up, my god there's a difference once you've used a proper machine going back to using a domestic machine 😅
  33. 1 point
    Martyn

    Pricing past and present

    When I went WFP about 18 years ago it was a complete leap of faith, I had only vaguely heard about it from somewhere, I had never seen it in action and there were only a couple of businesses using it here. At that time I was not friendly with either of them so couldn't ask for info/help. I was suffering severe skin problems with my hands and was very close to having to give up window cleaning. I ordered a Reach & Wash system with a 12ft fibreglass pole and a 40ft fibreglass pole. (those poles were ****!) I wrote to all my customers telling tham I was making the change and telling them the advantages, I didn't lose a single one.
  34. 1 point
    Grant1793

    Choices on making the switch?

    Thanks for all the recommendations! I will definitely look into all of this. What is a delivery system?!
  35. 1 point
    Iron Giant

    Does this site have an app?

    Previously we did have an app, but there was various issues overtime so the decision was made to ditch it, @Gav our admin has made it as mobile friendly as possible, the app is now a distant memory
  36. 1 point
    Pjj

    Pricing past and present

    why not invest in wfp much easier on the body especially if only doing estate type houses .
  37. 1 point
    brianbadonde

    Christmas ‘drink’ tips

    I always do ok over Xmas for tips. As far as drink goes, I just came in to post this, but thought better to chuck in onto this thread! Customer I’ve just done is a lawyer for Baileys so I always get one of these over Xmas 😀 Usually get a couple of bottles of wine too which is nice!
  38. 1 point
    dazmond

    Thinking about setting up

    starting off........ a CLX 22 is a fine budget pole,couple it with a uni valve,gardiners v3 backpack,20m of pole hose,a few barrels and a foldaway trolley(held on with a bungee strap) and your in business(if your buying your pure water that it).....you can upgrade as you go.....
  39. 1 point
    Potta81

    Thinking about setting up

    Yea I see what you’re saying, I’ve never counted how many customers I have but it’s got to be around 500 & I can only think of 3 that have a 2nd floor window off the top of my head, I don’t clean them now off the ladder, I have my limits. When I change over I’ll only be getting one pole because of the initial outlay for everything to start wfp’ing & didn’t really want to get a longer heavier pole for 3 windows. I know it’ll limit myself with certain future possible jobs tho.
  40. 1 point
    Ritchie

    got any funny stories?

    I clean a sheltered housing with mostly oap , I always collect before I clean. On this occasion I knocked the door and was greeted by the old gal dressed in her nighty/dressing gown and the first thing she said was “ I havnt any money lad, but you could always play with these”” I looked at her and said “ I’d much prefer the money luv” she apologised the next time I saw her 😁
  41. 1 point
    John v

    650l Di van system

    1000 litre tank. 2 electric reels. 3rd manual reel. Loads of space left over. 1640kg payload. Tank was £800 2nd hand. 3 years old. Hot water is ace.
  42. 1 point
    adamangler

    Boxing fans

    There's all sorts of conspiracys going around. The whole fight was just weird, negative from the first round he never came out trying to take centre ring and get the jab going he was on the back foot from the first bell and got worse from there. Really poor performance and his lack of stamina was exposed badly. Like I say, he will either become another Bruno and it's all downhill from here or he will come back like Lewis did and it will all be forgotten about if he avenges the loss. I'm not sure which way it will go but interested to find out
  43. 1 point
    tench0771

    Pricing for softwashing

    for a hypo clean on that ide say £1800 ish mark
  44. 0 points
    steve garwood

    Hindsight - LPG Hot Water - Controversial.

    I’m reading this post aloud into google translate 😳
  45. 0 points
    Part Timer

    Would you still be in this business

    More chance of the next Pope being a Protestant, the answer to your question is no I wouldn't go traditional as I'm not a huge fan of heights and I would join up with @Pjj as he can afford the legal bills
  46. 0 points
    Chris34

    Two degrees today coldest people have gone out?!

    There was frost on the ground on a first clean at a big house I was working at on Friday. I was that hot while working that I was in my shorts and t-shirt and was still too hot
  47. 0 points
    Iron Giant

    Who are the best customers?

    My neighbour is one off my best, he never complains if he doesn't get them done that regular and is always grateful when I do them, although I do clean his windows for free and clean his gutters out for free 3-4 times a year
  48. 0 points
    fast_muchly

    Pricing past and present

    This all reminds me of that TV program where there spending loads on food thinking that just because there going to Sainsburys instead of ALDI there getting better stuff for it . And they prove it by swapping stuff around for a lot cheaper alternatives and then making them eat it for a week coming back and revealing what food is still the same and what food they have swapped out . Its just like that , your all trying to convince yourself you haven't wasted your money , you haven't wasted your money , you don't climb ladders ( you made that choice ) ,your a lot faster you earn more ( you made that choice ) , But you don't clean windows the best ( YOU MADE THAT CHOICE ) so live with it .
  49. 0 points
    Den

    Anyone else got famous family?

    My late 11 year old nephew Fredi he was probably the best Human I have ever had the pleasure of knowing. He was one of the great ormand street faces often on TV, had dinner with london major discussing congestion etc, regularly went out with different pop stars including one direction and made good friends with Tommy Mallet the designer together designed a pair of trainers for a Charity of his choice, unfortunately he passed away a month or so before they were released so didn't see the finished project😔They sold out the same day of release. He also had a great of love of natural and was very inquisitive really was a extra special person. https://www.essexlive.news/news/essex-news/tommy-mallets-heartbreaking-tribute-boy-2883585 https://mallet.com/blogs/mallet-journal/mallet-x-fredi
  50. -2 points
    fast_muchly

    Pricing past and present

    Im sorry but this one especially made me chuckle . Have you ever considered that she only keeps you to do the top windows he cant reach and tells you that comment to get all the frames done without wounding your pride . Thinkabout it who keeps on 2 window cleaners . I will tell you what she thinks she thinks the trad man does the actual panes better but keeps you on for the top windows and cleaning once In a while the whole UPVC . Im not going to carry on arguing on here as its pointless , your all convinced you have a better way because you have spent thousands on equipment . The FACT is you don't clean the panes as good as a trad man does FACT !! . Personally I will also give way on you prob clean the vents on top of windows better ( but customer isn't looking thru them are they ) , I do clean round the upvc , IF it starts to collect dirt if a customer particularly asked me to do it I would charge a lot more ( TIME ) to do it . As a tradder its the panes , detailing , sills ( which you lot all leave wet through ) and you cant even see the damn sills to know if there clean that are above your head . I will give an extra wipe around the window on the upvc where I see dirt collecting , which a WFP cleaner will wash the whole window by that I mean all the upvc or SHOULD DO . But when we are talking about Pane and Sill you CANNOT beat us . Im not lying when I say this I have umpteen customers who have sacked the WFP guy because he DIDNT clean the windows propery and they will flatly refuse another one absolutely loads . If your all honest you wont be able to say that the other way around .
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