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  1. 9 points
    Part Timer

    customer letter

    Thank you for your past business, I apologise for last time when I didn't leave a docket, I am however very busy and can forget at times. I suggest that to stop this happening again, and therefore upsetting you, I stop cleaning your windows. I will also keep a copy of this letter, and yours, on file. Regards
  2. 8 points
    I would have closed the gate and not cleaned it.
  3. 5 points
    Part Timer

    Would you put the prices up?

    I could do 20 houses that size spread over a 2 mile radius. If you're not bothered about competition then put them up. This job is not rocket science, by your figures you are currently grossing £800 a week doing a manual job. I'm sure in the not so distant future competition will come along and they would love to earn that. Not being nasty you did ask if anyone would put the prices up.
  4. 5 points
    Fully agree with the last few comments. Be as blunt/up front as you can and do the best job you can within your means. Always remember 1. you’re cleaning them, not replacing them. 2. UPVC should be cleaned regularly to keep it in tip top nick, i have a few customers that have theirs cleaned annually or bi-annually at most and it still looks pretty damn shiny, if you’re gonna leave it 5 years without cleaning it then...its never gonna look the same. Sunlight and all sorts degrade UPVC over time and turns it brittle. 3. The whole idea of the water fed pole system is to save you from getting up ladders!! People aren’t spending thousands on equipment and van systems only to spend half our lives on ladders (although we all do it) Always price high because you know you could end up spending more time there than you anticipated. Sometimes you do have to get the magic sponges and cream cleaner out here and there. But there seems to be an age old battle going on in my head, chemicals this, chemicals that, ( theres always something they dont bloody shift) and there’s always a new chemical you could have. Should I convert to a hot system?? etc etc. The point has got to come where you stop spending money and profit from your job. hypo this hypo that, really? Some of the stories i’ve heard of hypo ruining property..sorry...just no, not for me. If it looks like a complete mess and you think you’ve got a grumbler or a quality control inspector for a customer then maybe think twice and say better off to replace. We live in a world where the cost of living is so high that people are expecting more and more for their money and being more awkward, and in the world of online reviews and bad word spreaders uuugh. I’ve used lidls w5 platinum washing up liquid for four years now, clean plastics week in week out. Magic sponges, cream cleaner and ladder here and where i think i feel it needs touching up. But it is what it is. My line has always been the same “it’s not going to look brand new but it’ll be a hell of a lot better than it looks now” and they accept that. As long as you feel you’ve done the best you can within your power without being ridiculous, then dont kick yourself fella [emoji4] Sent from my iPhone using Window Cleaning Forums
  5. 4 points
    Moor

    Pimped my gutter vac wheels

    After my last gutter job, the first I have had to do with a gravel drive, I decided my tiny vac wheels needed to be changed. After a bit of eBay shopping here’s the result. Much better movement but I hadn’t quite appreciated the extra width, it only just fits in the van! Compared to the old wheels, a big difference!
  6. 4 points
    dmw

    Pricing and price increases

    I Increase mine every other March and the customers accept this,this year I went Wfp at the same time and thought I could reasonably afford to lose 20 customers . It turned out I lost just 5 which were soon replaced. Regarding an exit strategy, I just plan to do similar in my sixties, keep the cream and do 2/3 days a week. I'm not the type to sit around and watch Jeremy Kyle all day. Sent using the http://Window Cleaning Forums mobile app
  7. 4 points
    Oh... and I would have done front only and out in a full bill. If queried I would have casually mentioned the back was inaccessible due to dog turds everywhere. This normally embarrasses them enough that it don't happen again.
  8. 4 points
    seymour sunshine

    Battery and Pump Advice Please

    A bit of simple physics here: First of all, two things you're certainly familiar with: Voltage (measured in volts (V)) used to be called electrical pressure, and that's pretty much what it is. It's the energy available to push the electricity around the circuit. Current (measured in ampere (A)) is the measure of the flow rate of electrical charge. They are both directly analogous to water pressure (V) and flow rate in litres per second or gallons per hour etc. (A). Now for something that you might not be familiar with: Electrical charge (measured in coulombs (C)) is a measure of the quantity of electrons. It is directly analogous to a quantity of water measured in litres or cubic meters etc. Just as we measure the flow rate of water in litres per minute, electrical current is measured in coulombs per second which is the same as ampere: 1A = 1C/s. The capacity of a battery is measured in Amp hours (Ah) and is a convenient measure of the amount of electricity stored. It's directly analogous to the capacity of a tank measured in litres. It's not a quantity used by scientists, they use coulombs (C), but Ah is a more convenient unit for us everyday Joes. So when you use your battery to power a pump or anything else, you aren't using up voltage or current, you're using up Ah. This is easily understood if you use the water analogy and realise that you're not using up pressure or flow rate, you're using up litres of water as it drains from the tank. So a bigger battery has a higher charge storage capacity just as a bigger tank has a bigger capacity. If your pump draws a current of 3A and you're using it for 5 hours, you've used up 15 Ah. That might make you think that you could get away with a much smaller battery. But the batteries work better and last longer if they are only partly drained and then recharged. That extra capacity you have in your battery is there to ensure longevity. To summarise: Voltage is like water pressure Current is like flow rate Capacity is the same in both. Hope that helps a little.
  9. 4 points
    spruce

    Water freezing on the glass

    We had the same on Friday with a North facing conservatory. As soon as I had finished washing the water froze on the glass. Previous experience has taught me to wash first and then rinse immediately. The windows have always dried fine when I inspected them later, so I haven't even given my conservatory window clean a thought until now. I don't even consider going out when the weather is like this. When you get older its easier to slip and fall. Falls usually mean a higher risk of broken bones. Broken bones don't heal well. Then I think of the expense should I crash the van on a slippery bend. For me it just isn't worth the risk - but that's me.
  10. 4 points
    A government warning said that anyone travelling in icy conditions should take:........................... Shovel, Blankets or sleeping bag Extra clothing including scarf, hat and gloves 24 hours supply of food and drink De-Icer 5Kgs of Rock Salt Torch or lantern with spare batteries Road Flares and Reflective Triangles Tow rope 5 gallon petrol Jerry can First Aid Kit Jump Leads I looked a complete pratt on the bus this morning
  11. 3 points
    Iron Giant

    Pricing and price increases

    I raised some of my prices by £1 last year without issue but I have been a bit nervy about increase some others as of next year it will have being 3 years without an increase on some I will wait till march/april people are in a more positive mindset. Right now at the age of 43 I will happily go out a work 2-3 half days in my 60's I will be pulling in far more money than a pension could ever provide, I really don't ever see myself being able to let go and employ or sub out work but who knows
  12. 3 points
    Hey guys well finally got the new van, dispatch enterprise plus. Absolutley love it to bits. Great van. Will post pics tommorow for anyone interested. Jobs to do is Protect floor Fit system Signwrite Will keep this thread updated.
  13. 3 points
    Green Pro Clean Ltd

    customer letter

    She states in the letter she is paying £5 per clean? And you're pondering what to do about it? Which area is this for £5? 1985? If you feel the need to retort I would simply text. 'Thank you for the payment. With immediate effect you will need to make arrangements elsewhere to have your windows cleaned as we are no longer able to provide services to you. Thank you for your past custom. Window cleaner.' People like her love to feel they can tell the little man what to do.... send her a text dropping her and she will be livid... how dare you, a window cleaner, drop me! Moreover she will be we livid when she gets the next quote in at 2017 prices.
  14. 3 points
    mine works perfectly every time, no issues at all, probably rubbers worn, wrong angle or not enough slip.
  15. 3 points
  16. 3 points
    steve garwood

    customer letter

    No reply phone call, no reply letter, no reply full stop. The trust has gone and that’s what that rude cow should be
  17. 3 points
    I used the hot water properly for the first time today. I heated approximately 450-500 litres of water for 10 hrs last night which started off very cold as it had been in the tank since the weekend through all the snow and frost we had had. Which would have cost about £2.30 When I got to my first job and the water had been sloshed around and mixed up I measured the temperature which was 54 degrees centigrade. At the end of the day the water left in the tank was still measuring 44 degrees C. Hope this helps
  18. 3 points
    This is a shite thread
  19. 3 points
    Once again the benefit of a text reminder the night before. When I go to quote if I see a dog or evidence of one O casually mention that we expect a clean and clear work area. Never had an issue. Only stuff worse than dog poo is cat poo and the fox poo that really is nasty s****
  20. 3 points
    If you like the smell of dog turd all over your equipment that's fine..... Carry on... My customers respect me and I respect them. Only once in 20 years have I come across dog mess on a patio where I was cleaning. Lovely customer, apologised profusely.... Worked around it and she assured me it wouldn't happen again. Its probably the same reason I've never had anyone not pay me..... 😜
  21. 3 points
    steve garwood

    Battery and Pump Advice Please

    I will also add information about electrics. When wireing up a plug, the blue wire goes on the left 👍
  22. 3 points
    Clisty1989

    Trad and wfp work together

    Plus yesterday was bloody freezing (not as bad as up there but still cold). Left backpack at home as would have frozen up, and just smashed out a day with a trad pole. If I was 100% wfp probably would have lost a day. on the other hand, if its windy I'll wfp as its safer.
  23. 3 points
    Clisty1989

    Trad and wfp work together

    id never go 100% wfp, I find trad very therapeutic, and I have a few jobs where wfp is far from ideal. Wfp is quicker on 99% of jobs, but I find trad has a more personal touch, and the personal touch is something that seems to be disappearing as time goes on.
  24. 3 points
    Incheck

    Trad and wfp work together

    Trad man you are a legend. After watching your videos i got myself an excelerator f*liq, its a excellent tool. I also have the wagtail prescision glide which is much harder to master but im practising. We have used backpacks for four years but I have issues navigating the hoses and pole around plant pots and tables. Bbqs and whatever else, so i thought i’d get some trad gear. Some peoples yards are very cluttered up or have tight spaces and it definitely helps to trad in these difficult areas. Im of the firm belief that theres a place for both methods and you prove this. You’re a true pro, thanks for your videos. It’s nice to see someone else using the same methods Sent from my iPhone using Window Cleaning Forums
  25. 3 points
    Clisty1989

    Organizing the round properly

    What im gonna do is work all my work into a complete"circle". By that I mean organise my days so the next days work is nearby, so that if I cant get the last few jobs in, its only a short hop from that work to the next days saving driving time. Then if needed put an extra 30 mins onto end of day so it all gets done by Friday. So if u imagine a clock face Monday would be 12-1, Tues 1-2 weds 2-3 and so on.
  26. 3 points
    TWC

    -4 so back to bed, anyone working in this?

    supposed to get to 0 in Northampton today but just not risking my van on all the untreated roads round here. Then all the problems with freezing on glass and leaving slippery floors behind. Will have to work Saturday but will see more customers and maybe a few more tips 😀
  27. 3 points
    Michael Anderson

    Water freezing on the glass

    Yea no problem Dave I am 62 so I dont have the drive like you young bucks.I get enough to do me.
  28. 3 points
    alan watson

    How to be faster

    i keep seeing other windys carrying a bucket about why why why its knackering and heavy a 2 pint sports bottle and a bottle of soap is all that is required to do 5 -6 3 beds and your not as tired and keep a decent pace. or am I missing somthing
  29. 3 points
    Cristian

    Water freezing on the glass

    No way I'm cleaning with WFP in sub zero conditions, frozen water on the glass and then leaving slipping hazards with frozen water on paths etc. Doesn't look professional in my opinion, and really quite irresponsible and leaving yourself wide open to litigation.
  30. 3 points
    Van snowed in and our road is blocked. Living on a hill in Wales sometimes works against you Good thing is the decision is made for me..no work today!
  31. 3 points
    My dogs happy though. [emoji4] [emoji91] [emoji91] Sent using the http://Window Cleaning Forums mobile app
  32. 3 points
    Full English in the morning, pop master on radio two, read the paper, Pop over the pub for a couple of hours, come home and make a nice dinner for my lovely wife. Dry day Tuesday so back to work. More to life than working in the p*ssing rain and snow I.m.o. Soon be spring 🤣😂🤣
  33. 3 points
    We got 2 feet of snow here
  34. 3 points
    spruce

    Fascias wouldn't clean...

    Whats the difference between a FSG clean and a UPVC restore? We tell customers that we will clean the dirt off of them. Each customer is made aware of this before we start the job. If they want them looking like they were just fitted then they need to get someone else in to replace all the plastics. That is a lot more expensive than the price we are doing the clean for. We don't do UPVC restores. Some plastic stain and even with direct abrasive cleaning, the stain and discolouration is still evident. We are window cleaners and offer a cleaning service as an add on for an existing customer. We are very blunt in explaining what the end result will be. They will not look like they have just been fitted but we will do the best job we can on them. Our sentiments also. Yes, our objective is to get them looking like new but that doesn't always happen. In the early days we had a whole lot of windows in our area that had sections of the plastic window frames and gutters turning pink and customer wanted us the get them all white again. Not possible - and its actually not our problem. Its the customers problem.
  35. 3 points
    Pretty sure this has been the sixth post about gloves in the last 5 weeks or so
  36. 2 points
    Marko067

    Conservatory at rear of townhouse

    I have two jobs like this too. People are generally understanding however. Mind you, You do get the occasional ones that are a bit unreasonable, like one I did yesterday. There's a 12' trampoline complete with safety cage under the bathroom window, the garden is the size of a postage stamp and full of dog muck and they text me to say they thought I'd forgot the backs because there are a few spots on the bathroom window. Never mind the other spotless windows and clean ledges I'd had to clean all the dogs paw marks off of. Don't you just love 'em eh.
  37. 2 points
    Through the winter you need to bench charge your battery every night then through the summer you can get away with charging once every 2 nights a Halfords smart charger will do the job. The battery voltage really shoudn't be allowed to drop below 12.5v
  38. 2 points
    79 and stil tradding awesome!! Hope I don't have to be working at his age but with the way it's going pension wise this could be a glimpse of the future for us all. You work til you drop.🤤[emoji44][emoji879][emoji317] Don't dismay guys it's the weekend.! Have a good one. Sent using the http://Window Cleaning Forums mobile app
  39. 2 points
    Natty1972

    customer letter

    Take it you didn’t get a Christmas tip from her .
  40. 2 points
    I wouldn’t have entered either. I wouldn’t expect somebody else to work in a poo filled garden. What if you need to walk through the next customers house to get to the back? And what about your poor van pedals. No way. Sent from my iPhone using Window Cleaning Forums
  41. 2 points
    Incheck

    Trad and wfp work together

    I wear hi vis a lot of the time too, my waterproof is a high vis jacket, good this time of year when its dark and you’re constantly getting in & out the van, other drivers can see you Sent using the Window Cleaning Forums mobile app
  42. 2 points
    tench0771

    Trad and wfp work together

    get a hot system trad man your poile will then be nice and warm one thing i gota say is y the hiviz its gota go m8
  43. 2 points
    Happy to report the float amendment worked tonight - water level cut off at a much more comfortable level too (not splashing at the very top of the tank). Glad it seemed to be something so simple to fix, just hope it stays that way
  44. 2 points
    Clisty1989

    Organizing the round properly

    and stick to it religiously.
  45. 2 points
    Pump won't be affected except will run longer on bigger Ah battery. I have a 115Ah battery from Halfords, charger is a Numax 10amp.
  46. 2 points
    Left home at 5.45 here in Norfolk. Home by 12. That's Monday and Tuesday in the bag. Just Wednesday to go then the week is done!!
  47. 2 points
    Ime in same boat,trying to get customers done for xmas...but conditions today too risky for me to do ladder work...so day of and rejuggle again.
  48. 2 points
  49. 2 points
    Green Pro Clean Ltd

    Church windows

    A quick check in with your insurance broker that they are happy with you doing it may be in order. There are specialist companies for cleaning old church stuff like that. Not as simple as we think.
  50. 2 points
    Beccy

    New startup

    You can definitely fit a ladder on a bike trailer. And a tank and waterfed pole. [emoji12] Sent from my D5803 using Tapatalk
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