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Ok so this is a brief guide / walk through as to how to recover a debt / file a claim with the Small Claims Court against a residential client. Now many will say 'Oh just write it off, it's only £10' or whatever the price is but in my book the price is irrelevant, it is principal. If I let a customer get away with two months of window cleaning and I do nothing about it except drop them when they see another window cleaner they will pull the same stunt and get away with more free window cleaning. Unacceptable. If I take action they will think twice before taking liberties with a fellow windy in future. I have in the past successfully filed against a residential customer and done so as a matter of principal. The key thing to remember is that being able to take action begins at day 1 when you sign them up as a new client, you need both first and last name and full address minimum, this will make your life easier as you go as you will file against 'Mary Roberts' instead of just 'Mary' This is my final demand by text for payment. Now many will say 'oh you don't have a contract etc etc' well the news for you is that a verbal agreement is still a contract under English law. Also you will be very hard pushed to find a Judge in England that has not had a window cleaner at some point and this is in your favor as the judge already understands that window cleaning is a verbal agreement. I have sent three of these today and given them till Friday to make a payment. Ruth Fern Leila Simms Jackie Cole I will update you all on the process as it unfolds I know full well that Jackie Cole will not pay as she has ignored previous threats of action. But we will see. Some on here may also suggest Thomas Higgins solicitors £2+ VAT letter but Higgins will only chase a debt above £25.01 and if proceeding to court can actually end up costing you money so really IMO only worth while for a sizable commercial debt. Will keep you posted