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Been cleaning with WFP for getting on now 20 years. I have never had an issue with hoses freezing, as long as the van is nice and warm keep the flow going and your fine. As for water freezing, well the conditions are self explanatory really. If it’s freezing outside, just pop down a bit of grit...

Yeah a bulkhead would be best, but i honestly don’t think I’ll be holding onto this van for much longer anyway!

Cheers fellas for your replies, and not being too judgmental. I do have an update, I checked the charger and it has become faulty. Turns out it dumping out around 17volts! I have an optimate charger for the bikes, I will use that for now on the new AGM battery but it looks like I need to get a...

So today I had a very lucky escape! In the 20 years of window cleaning, using water fed poles I have never ever come across this! Just goes to show that even after 20 years experience running equipment like this, you still have to be vigilant and careful. The weather was a bit pants this...

If you decide to cancel a business relationship always thank them for their custom first; then you can inform them they are dumped. Dear Customer, Thank you for you business over the last 2 months; but as you are a tardy payer, and indecisive on whether to have them cleaned or not, I am...

The customer ALWAYS has the right to cancel at any time. This is why I leave a next clean date on the bills, when they pay for the last clean they are in effect agreeing to the next clean under contract by my receipt of that payment. I also get them to understand that the are also paying for an...

I had a customer, fairly big house, bit of a show off. As I give all my customers next clean dates, he knows when I am back to clean. Anyway he has this old blue 412 Ferrari saloon car, admittedly it's a stunner very nice for it's age. Whenever I was there to clean the windows he would park it...

Some people do not change. Just the other day I had an online form filled in for a quote. Looked familiar, went to go and see the property, yep quoted it back in 2005; 2014; 2018 and just this week 2021. Windows minging, all green and mouldy upvc frames. Same woman, i think she has not got a...

I have known people to pay 10 or 11 times the monthly take, even morre in cases where accounts and bank statement prove income over a number of years.

Back early on this year I lost a customer to a competitor who had been canvassing and quoting silly cheap prices. Guess what, she came back to me today, tail behind legs (they all do eventually). He was tardy, unreliable and lazy (kept missing windows). Now I know why this is, its because he...

Don't let it bother you. Your new to the game, focus on your own show and don't become a spectator of others. Here in Surrey a well known "national" window cleaning company are constantly littering my customers and me personally with flyers, they are becoming known as the company not to use and...

It gets very complex. The only time we need to start taking notice is when drought orders are declared, that is quite a complex process, as each region has it's own detailed restrictions depending on supply and local needs. And even then each local authority has to re-apply for the order...

The best bit of advice I can give you is to keep it simple. The simpler you keep things, the more efficient you will be and the more profit you will make. Gutter cleans are rarely worth it when you have a full schedule; and doing them will eventually cost you time and money. By the time you...

IMO most franchisors are franchising their business out because they are too lazy to do the work themselves. This is 99% of the case with all of them in our industry, you will have to still market and bring in the work, you will still be responsible for the growth/van/equipment. It is likely to...

I am sorry but you really need to get a grip and take control. YOU are the one standing in YOUR way to better profitably. A drop in customers is EXACTLY what you want to achieve when putting up prices. Why do you think SKY or any other large company massively hike up their prices if you are...

Ah yes, again another person who thinks window cleaning was their fast meal ticket to financial security in 6 months all too common. Will you be amongst the majority that realise that's it's just too much hard work to continue? Probably. I have said, and will say, time and time again. IT TAKES...

The problem now with massive leaflet drops is you need a wide area to cover, with a less than 1% conversion rate and you need to throw a lot of money at it to make it worthwhile, like 10 or 20 grand per campaign. There used to be a guy by the name of Lee, over on the other forum, he has expanded...

Again, too much thought about this will make it worse. You need to increase your prices every year, don't think about weather you should or shouldn't just do it and get on with it, don't make a big deal about it. Inflation is always going to happen, as the fact remains that money loses its value...

Thank goodness they are only £1.75 here in surrey! :ROFLMAO:

Its very simple, if you need to put your prices up, just do it. You will lose customers over it, but its do that and stay profitable or be an apologetic bottom feeder and go out of business in 5 years I see it all the time. Its that simple. Keep your prices low, you will keep customers who do...