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  1. Poll doesn't show on Tapatalk app. Click here to go to website: As GoCardless has proven to solve the issues with chasing debts, flaky customers and better cash flow within the window cleaning industry, more and more people are signing up to use it. We all know that it can be difficult to get customers to sign up to direct debit as it's fairly new to small businesses and people don't like new. I thought this thread could be used for sharing your tips, tricks and methods on getting customers to sign up. These guides have some useful points: https://gocardless.com/guides/posts/guide-for-window-cleaners/ https://gocardless.com/guides/posts/encourage-customers-to-pay-by-dd/ Personally, I find it easier to sign up new customers as I offer it as the only payment option. Existing customers are the main battle for me. For a while, I have texted customers after cleaning their windows stating that I've cleaned their windows today, their current balance and to pay their bill by following the GoCardless link. I probably got about 2 sign-ups doing this. I then started adding a brief explanation on how it works etc. This had a better result but still, people would ignore the text and pay via BACS anyway, even though stating that direct debit is twice as secure as BACS. Since the end of April, I have been doing the same but offering a 10% discount on the next clean if they sign up. Again this has had slightly better results but definitely doesn't solve the problem. I currently have 29% of my round on GoCardless so I'm slowly approaching a third of my customers paying by direct debit. What works for you? What doesn't? Which methods have given you the best sign up rate? How often do you remind customers? What incentives do you offer? How and when do you get new customers to sign up? What do you do if a customer refuses? What do you do for customers with no internet access (elderly people)?
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