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Anyclean posted a topic in General Chat & IntroductionsHey guys, I hope everyone is having a great day. It's my first post here (definitely not the last), and I'm kindly asking of your thoughts about an issue we had. We recently cleaned a client's UPVC windows internally as part of a deep clean job. The window sills and frames were very dirty covered with grime and mould. The cleaner used a standard window cleaning product on the glass and a multi-purpose cleaner on the UPVC. The interesting bit. Once our cleaner started to clean the plastic she noticed weird brown stains appearing from under the dirt and mould. As if those had been disguised somehow with something white-ish and then the cleaning process subsequently removed the disguise. Our operative tried to clean/remove these stains without any success. They did not move at all. The clean revealed initially small spots then some big ones surfaced at which point the cleaner stopped and informed the client. The weird bit. Now the client (letting agent) is accusing us of causing damage to the UPVC and demands us to replace the allegedly damaged UPVC. He insists the cleaner used bleach or some other "harsh" cleaning material (he saw an oven cleaning product in the cleaning crate) that caused the damage. I have had a thorough look through the attached pictures and I don't think bleach or oven cleaner can cause those stains. However I may be wrong. Could you tell me what you think? Could this have been caused by a cleaning product or does it look like something else? Your help is highly appreciated! Cheers, Nick