1St Customer Complain,

Discussion in 'Managing Your Business' started by London Window Cleaning, May 3, 2013.

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  1. London Window Cleaning

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    Just came back from a round, recieved text from very upset lady : I should explain her that price do not include cleaning windows inside she was very upset suprised. Do you explain that to your customers or is just obvious to me that we work outside. :Image1:

    I charged her 25 for 3 bed house .
     
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  2. nwcs

    nwcs Forum Addict
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    £25. seems high for 3 bed house........

    how long does it take u ?

    i got 3 bed houses for £6.00 but only take about 6 mins to do
     
  3. Brightsure

    Brightsure Active Member
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    £25 for 3 bed house! Ouch no wonder she thought it was inside too!
     
  4. mark m

    mark m Hero
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    Does sound steep
     
  5. London Window Cleaning

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    no way mates, this is the cheapest one i have! this is London price is higher than in region :) "minimum charge is £25, otherwise there is no point for me to go" this is mine answer every time :) so far i have customers :Image9: I can do cheaper only if is around borough.
     
  6. Tuffers

    Tuffers Hero
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    £25? Surely all Londoners aren't flush? What happened, did she not ask you to do inside when she paid and if she wasn't home how were you expected to do inside?
     
  7. Smurf

    Smurf Banned
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    Best ask & always listen to what the customer wants doing first before giving a price. Never assume anything and yes always confirm what the price includes to the customer to save any confusion. Glass does have two sides you know so you may get asked to do insides too.

     
  8. harunh

    harunh Legend
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    6 mins? Lol
     
  9. chris

    chris Member
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    where abouts in london are you?
     
  10. WJCN64

    WJCN64 Active Member
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