A new customer pay me more to clean the trad way

Discussion in 'Chit Chat & Introductions' started by davewindowcleaner, Jun 15, 2015.

Advertisement
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the UK Window Cleaning Forums.
    Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

  1. davewindowcleaner

    davewindowcleaner Well-Known Member
    Member

    Joined:
    Sep 24, 2014
    Messages:
    576
    Likes Received:
    106
    Turn up this bloke house this morning for a £15 pound clean, this bloke said before I start how was I planning to do it...'' with me pole'' I said.

    He said ''I would like like my windows clean the traditional way''

    ''Why'' I ask...

    He had two different windows cleaners who cleaned his windows with wfp.

    The 1st window cleaner left load of white spotting and dry drip marks on the windows and done a disappearing act after trying to get hold of him.

    The second window cleaner said he doesnt do ladder and promise him the windows would dry clean with the wfp but the same happened again with spotting and dry drips.

    At the end of the day he said he just want clean windows and would pay me 10 pound extra if I was willing to do it trad which make it £25.

    Now normally I don't like people telling me how to clean their windows but he is such a really nice bloke who can't even walk very well never mind going up the ladder but I did felt a bit bad taking the extra 10 pound because it wasn't that dirty and was very easy to clean.....

    Shame really there quite a few window cleaners out there letting us down with the wfp...if customers ring you up to complain then at the very least you should always go back and put it right IMO.
     
    Advertisement
  2. Posh

    Posh Hero
    Member

    Joined:
    Jan 8, 2012
    Messages:
    5,902
    Likes Received:
    954
    :thumbs:Customer knows best :love::p
     
    • Funny Funny x 2
    • Like Like x 1
    • List
  3. TolishAPurd

    Member

    Joined:
    Nov 3, 2013
    Messages:
    5,101
    Likes Received:
    2,681
    Nearly clicked the disagree button untili realised what you were getting at.:D
     
  4. Posh

    Posh Hero
    Member

    Joined:
    Jan 8, 2012
    Messages:
    5,902
    Likes Received:
    954
    A wee bit of Monday humour.
     
  5. TolishAPurd

    Member

    Joined:
    Nov 3, 2013
    Messages:
    5,101
    Likes Received:
    2,681
    Don't feel bad mate. A customer I have just taken on is paying £20 more than he was his previous WFP windy. More time, more money, simples.
     
    • Like Like x 1
    • Agree Agree x 1
    • List
  6. Smurf

    Smurf Banned
    Member

    Joined:
    Mar 18, 2012
    Messages:
    20,811
    Likes Received:
    3,812
    Oh here we go again...for the record it's not the method you choose to use but how skilled you are at doing it properly.

    Sounds to me trad wins that one though but did you leave any streaks and smears and the favorute complaint I get " the last traditional guy did not get into the corners as are still dirty" :D
     
  7. TolishAPurd

    Member

    Joined:
    Nov 3, 2013
    Messages:
    5,101
    Likes Received:
    2,681
    The wfper I got this job from was asked to come back after the owner said he had scratched the glass but he didnt ever come again. Bad business move on my part but I actually defended him as I looked at the scratches, and to me they all appeared to have been done by an overzealous decorator at some stage after painting, looked like sandpaper had done it. But he still wanted trad as there was a lot of spotting too.
     
    • Like Like x 1
    • Agree Agree x 1
    • Informative Informative x 1
    • List
  8. Smurf

    Smurf Banned
    Member

    Joined:
    Mar 18, 2012
    Messages:
    20,811
    Likes Received:
    3,812
    That chap sounds like a bit of a pane to me... Bless him :D
     
  9. TolishAPurd

    Member

    Joined:
    Nov 3, 2013
    Messages:
    5,101
    Likes Received:
    2,681
    I see what you did there smurf. Hes got all the potential to be. I've charged well though and so long as I pick a few more up in the area I'll be sorted.
     
    • Like Like x 1
    • Funny Funny x 1
    • List
  10. simon

    simon Guru
    Member

    Joined:
    Jan 18, 2012
    Messages:
    1,417
    Likes Received:
    175
    in that situation i always say, let me do it wfp & if its as bad as the last wc i'll trad it for you always a £10 extra tho & so far my wfp has always been ok fr them but i do have 4 houses i trad cos the frames are so bad & to be honest i really enjoy it
     
Advertisement