A new way to quote

Discussion in 'Managing Your Business' started by Jake, May 19, 2015.

Advertisement
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the UK Window Cleaning Forums.
    Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

  1. Jake

    Jake Grand Master
    Member

    Joined:
    Aug 17, 2014
    Messages:
    3,438
    Likes Received:
    808
    Hi everyone,

    Recently I've been getting a bit fed up of driving round the whole of Colchester quoting houses (time, diesel and traffic Etc)

    So for the last few weeks I've been trialling 'customer photos'

    Basically I've been asking all new customers who want a quote to send me a picture of the front and back of the house, via text or email, so I can quote form my sofa at home!

    It's been working brilliantly, and only one customer hasn't done it (because it was a massive house)

    The key is to tell them that the price is subject to change slightly depending on any windows they have 'missed' but all has been well when turning up to clean them so far.

    It's saved me a load of time and effort, it's now going to be the first option for quoting for me.

    Everyone has pretty much got a camera phone so it's not going to be a problem (unless there old people, sorry smurf and cheap:zipit:)

    so far it's been working like a dream,

    Thought I'd throw it out there in case anyone wants to trial it.

    If you've got a work email, then the customer can email them over if your phone doesn't have a camera...

    'Job done' as wagga would say!
     
    Advertisement
  2. luc

    luc Well-Known Member
    Member

    Joined:
    Dec 31, 2014
    Messages:
    257
    Likes Received:
    109
    Jake I do the same from my Facebook quotes it works really well and goes down well when I ask them to do it.
     
  3. daveyboy

    daveyboy Legend
    Moderator

    Joined:
    Jul 10, 2014
    Messages:
    12,994
    Likes Received:
    4,673
    That combined with google maps is a time saver
     
    • Agree Agree x 3
    • Like Like x 1
    • List
  4. cheapncheerful

    Member

    Joined:
    Jan 31, 2014
    Messages:
    6,489
    Likes Received:
    2,043
    yep I tell them that too but not got so many that do it...lazy bar stewards around here..

    however I will no longer go out of my way to quote so they will have to wait..

    unless of course..

    they look like a big job:D

    yeh okay...my smart phone is smarter than me..
     
  5. Jake

    Jake Grand Master
    Member

    Joined:
    Aug 17, 2014
    Messages:
    3,438
    Likes Received:
    808
    Cool sounds like a lot of us do it one way or the other!

    Yeah google maps is always a winner as well, always quite exciting when you load the address in and then the suspense builds as you hope it's a nice biggen'!
     
  6. Smurf

    Smurf Banned
    Member

    Joined:
    Mar 18, 2012
    Messages:
    20,811
    Likes Received:
    3,812
    Nice idea

    For the type of work I do I tend to use Google maps alot and ask loads of questions on simple looking jobs. If they are wanting multiple services and/or the job looks awkward on Google I then prefer to go and have a look myself.

    When I'm out on a quote some jobs I can do there and then after quoting and let them know beforehand if this is the case on the phone especially if it's overflowing guttering etc.

    If I'm quoting on the phone after looking at the property on Google I will give an estimate not a fixed price. I've found some are just after the cheapest price when they just want you to give them a price over the phone. Also I've found if they have not been recommended by one of my customers the sales conversion rate from enquiries can be lower as is harder to sell yourself offering a premium rate quality service over the phone.

    Speaking of turning premium priced quotes into actual sales I find you can't bet talking face to face with potential new customers to find out and see exactly what they want doing. In doing so also gives you the opportunity to up sell services whilst there. Not only that there are also passive visual sales tactics & tools I can implement being on-site to help clinch the sale.


     
    • Agree Agree x 2
    • Like Like x 1
    • Informative Informative x 1
    • List
  7. Gav

    Gav Grand Master
    Administrator

    Joined:
    Dec 18, 2010
    Messages:
    4,273
    Likes Received:
    659
    Great idea, i used to ask people to do this and they would just say well i just told you what i have can you not just give me quote on that! Some people are so lazy, can't even be bothered to pop out take a few pics and send.
     
    • Agree Agree x 1
    • Informative Informative x 1
    • List
  8. Diwrnach

    Diwrnach Grand Master
    Member

    Joined:
    Jun 21, 2014
    Messages:
    3,318
    Likes Received:
    953
    I do this all the time.

    Long chat via phone or email, some photos and google maps.
     
  9. daveyboy

    daveyboy Legend
    Moderator

    Joined:
    Jul 10, 2014
    Messages:
    12,994
    Likes Received:
    4,673
    I had one yesterday looking for a quote for a few jobs
    Asked for a reliable monthly cleaner and what are my prices for 3 beds in a certain area and do i give discount for oaps
    I said cheapest i can do is a tenner as i did it cheap for a few jobs at once and he replied with £8 is my limit
    I said good luck finding someone reliable for that much then
     
    • Like Like x 2
    • Agree Agree x 1
    • List
  10. Smurf

    Smurf Banned
    Member

    Joined:
    Mar 18, 2012
    Messages:
    20,811
    Likes Received:
    3,812
    #10 Smurf, May 19, 2015
    Last edited: May 19, 2015
    I went out to do a couple of quotes yesterday.

    Quote 1. was for a small gutter clearing job to start with. By the time I walked away I was asked to give an all in price to clear & clean the guttering & fascias, clean the windows, clean the front paved area and the front garden wall.

    Quote 2. was for just a gutter clearing quote on a large detached property again to start with. You guess it by the time I walked away was an all in price to to clear & clean the guttering & fascias, clean the house windows, clean the outside of the conservatory including roof & sides an clear the guttering and box guttering. Then the customer was after a regular window cleaning service.

    That's not all as the customer made the point to warn me of the large area of slippery decking on my arrival so on my way out I mentioned I clean decking too.

    I upsold both and won both quotes so just goes to show meeting customers face to face works far better for me than over the phone.

    I also made the point after finding on the onset of my arrival that they both had other quote from normal window cleaners that I specialise in exterior property cleaning and use specalist kit for the job.

    After giving my all in price I found out that both of my quotes were alot more than they had been quoted already but I still won the work.

    Must be my charm or something :D
     
    • Like Like x 4
    • Funny Funny x 1
    • List
Advertisement