bad customer

Discussion in 'Water Fed Pole Cleaning' started by peter rogers, Apr 11, 2015.

Advertisement
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the UK Window Cleaning Forums.
    Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

  1. peter rogers

    peter rogers Grand Master
    Member

    Joined:
    Feb 24, 2015
    Messages:
    2,943
    Likes Received:
    581
    had my first bad customer ... ever done her windows on thursday and she rang up and complained today saying they wer rotting especially the downstairs ones and said cud i call out re do them nxt thursday ??? wtf

    i asked was she in i call round she said she was out shopping and wouldn be home to late

    i was in the area called round and looked they wer clean front and back this was a first clean tho i looked thru them all not even watermarks


    i went back to van and noticed for sale sign up the cow lol


    im going ring agent monday morning and bet there is a open house thursday

    trying lag a free clean of me the @@@@
     
    Advertisement
  2. Green Pro Clean Ltd

    Moderator

    Joined:
    Jan 20, 2015
    Messages:
    5,146
    Likes Received:
    2,146
    Go to the door now and have a word, take a look round and say they look fine but if she's not happy don't worry you can re do them to keep her happy but not till Friday.

    If she has a an open house on Thursday as you suspect, egg the gaff Tuesday night, when she calls up panicked on Wednesday telling you she got egged you can charge your emergency call out rate for de-egging!

    Iceland - 18 eggs = £1.50 :devil:
     
    • Like Like x 2
    • Funny Funny x 2
    • Winner Winner x 2
    • List
  3. TolishAPurd

    Member

    Joined:
    Nov 3, 2013
    Messages:
    5,101
    Likes Received:
    2,681
    Sounds like shes taking the p*ss. Tell her that any marks are because she neglected them for so long, it'll get better on the next clean.... next month.
     
  4. peter rogers

    peter rogers Grand Master
    Member

    Joined:
    Feb 24, 2015
    Messages:
    2,943
    Likes Received:
    581
    it was her first time and ive read bout cudstomers like her

    she has the sign up for sale so dont think there be return custom lol im a busy guy and more jobs thasn runnin round after her

    karma will get her back took half an hour and im not goin another half hour to her lol
     
  5. peter rogers

    peter rogers Grand Master
    Member

    Joined:
    Feb 24, 2015
    Messages:
    2,943
    Likes Received:
    581
    lol there isnt goin to be as next clean no point me doin it then shell owe 50 poun lol
     
  6. daveyboy

    daveyboy Legend
    Moderator

    Joined:
    Jul 10, 2014
    Messages:
    12,998
    Likes Received:
    4,676
    Send her a letter saying you are charging 10% interest daily and she will.go to small claims court if she doesn't pay. .then go round and take pics of perfect windows
    Perfectly within your rights
    Not a lot of money but still don't let her take the piss
     
  7. peter rogers

    peter rogers Grand Master
    Member

    Joined:
    Feb 24, 2015
    Messages:
    2,943
    Likes Received:
    581
    il wait an see wat happens
     
  8. Tuffers

    Tuffers Hero
    Member

    Joined:
    Sep 10, 2012
    Messages:
    9,379
    Likes Received:
    2,741
    Go to the open house viewing and take a dump on the lounge carpet, that'll show her :D
     
  9. Duncs

    Duncs Grand Master
    Member

    Joined:
    Mar 29, 2013
    Messages:
    3,189
    Likes Received:
    685
    on leaving house rub your **** on the door handle:turd:
     
  10. mr shine

    mr shine Guru
    Member

    Joined:
    Dec 9, 2011
    Messages:
    1,229
    Likes Received:
    120
    ring her estate agent pretending to be her partner and postpone the open house :itwasntme:
     
    • Like Like x 2
    • Agree Agree x 1
    • Funny Funny x 1
    • Winner Winner x 1
    • List
Advertisement