Bad customers turn up trumps

Discussion in 'Chit Chat & Introductions' started by Danfire, Sep 25, 2015.

Advertisement
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the UK Window Cleaning Forums.
    Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

  1. Danfire

    Danfire Well-Known Member
    Member

    Joined:
    Jun 24, 2014
    Messages:
    494
    Likes Received:
    257
    Went out yesterday morning with the intention to get a few done but could only get into one and the next one wasn't home until lunchtime...nothing else was due so I canvassed and picked up a big house that had just sold and thought "what can I do now"?...The idea struck me to phone some of the houses I had vowed never to do again because of their tendency to ask to skip more than four or five cleans...got a yes from all of them, whacked 20% on top of their old prices and they were clueless because of the infrequency of the previous cleans...sometimes it pays to have a few unreliable customers.
     
    • Like Like x 2
    • Funny Funny x 1
    • Winner Winner x 1
    • List
    Advertisement
  2. Parky

    Parky Active Member
    Member

    Joined:
    Sep 8, 2014
    Messages:
    105
    Likes Received:
    31
    Brilliant.
     
  3. Green Pro Clean Ltd

    Moderator

    Joined:
    Jan 20, 2015
    Messages:
    5,147
    Likes Received:
    2,149
    Slick Dan, I always try to text the night before a clean just to ensure that they leave the gate open etc.

    How is the new lad working out for you?
     
  4. Diwrnach

    Diwrnach Grand Master
    Member

    Joined:
    Jun 21, 2014
    Messages:
    3,318
    Likes Received:
    953
    I probably text 3/4 of my customers so I know it will all be smooth the next day, and if they are not in or forgot to open back gate I clean the front and charge less, so a £10 full clean ends up being £8 front only and I put it on the invoice, they can't moan as they knew I was coming, so far they have all paid and apologised for not leaving gate open or whatever.
     
  5. Green Pro Clean Ltd

    Moderator

    Joined:
    Jan 20, 2015
    Messages:
    5,147
    Likes Received:
    2,149
    If they know, or I have text and the gate is not open they get done what can be done and then I always bill the same amount ass a full clean.

    If they question it I explain that diesel / time / equipment to do their house windows did not cost me any less so why should their bill be any less?

    They only ever forget once! :p
     
  6. Danfire

    Danfire Well-Known Member
    Member

    Joined:
    Jun 24, 2014
    Messages:
    494
    Likes Received:
    257
    I do call or text the night before, this day was trying to catch up on a few stragglers...there were a few very elderly I was hoping to catch in that I had left answerphone messages for...none of them were in and they are so old they might have even shuffled off this mortal coil between cleans and I ain't taking no chances of getting stiffed by a stiff...my new blokes doing good, can't fault his work other than his speed but he's only been out three days so I'm sure that'll improve as he gets more practice, he prefers it to his last part time number doing house removals as its a shorter day for more money.
     
  7. TolishAPurd

    Member

    Joined:
    Nov 3, 2013
    Messages:
    5,101
    Likes Received:
    2,681
    On the staffing front i'm in exactly the same boat as you mate. I gave him the tools and told him to practice over the weekend and he worked like a trooper today. Can't fault his work other than the odd cobweb missed, and his speed has doubled.
     
  8. Danfire

    Danfire Well-Known Member
    Member

    Joined:
    Jun 24, 2014
    Messages:
    494
    Likes Received:
    257
    I'm probably too fussy and I instilled that ethos into my man, he is cleaning fussy like me but I know it can be done quicker. I've just got to keep my fingers crossed one of us doesn't get transferred to another watch that needs to swap a staff member as that'll balls things up for our days off.
     
  9. TolishAPurd

    Member

    Joined:
    Nov 3, 2013
    Messages:
    5,101
    Likes Received:
    2,681
    Exactly the same here mate, but I figure if I get him 100% fussy now, he'll slack off 10% and be 90% fussy which is good enough for me.:D
     
  10. Green Pro Clean Ltd

    Moderator

    Joined:
    Jan 20, 2015
    Messages:
    5,147
    Likes Received:
    2,149
    When I first employed one of my lads back when he was personable enough however, he was slow and not terribly good (he was only doing trad work)

    I decided I was going to let him go within a week and gave him a couple of days notice, that night my wife said I was being un-reasonable, so I went to see him and told him I had decided to keep him on for a full month to see if he would get it.

    Over the past year I have sacked him twice, he's quit three times and we've had more heated debates than a married couple.

    After all that he is now one of the best traditional window cleaners you will ever meet and has just come back to my employ to run the New Street project in Birmingham for me this past month.

    What do I surmise from all this? Patience will pay dividends. I don't think you can tell truly within the first 90 days if they are truly going to make it or not.
     
    • Like Like x 1
    • Agree Agree x 1
    • List
Advertisement