Brodex after sales = appauling

Discussion in 'Water Fed Pole Cleaning' started by paul costello, Feb 25, 2016.

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  1. paul costello

    paul costello Newcomer
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    Got a couple of aluminium poles before christmas the poles are faulty so called brodex who sent some end caps as the pole slid out sharp and dangerous fixed and again broke they are not fit for purpose so called and get directed to some office who keep saying will get brodex to contact me but they never do so I sent an email saying I would take them to court but its only just under £300 worth of poles and I cant be bothered but their after sales is non existent so I will never use these clowns again and I suggest you lot should consider if they are worth it or not
     
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  2. Green Pro Clean Ltd

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    Well no news there on the Customer Service front.

    Why not pay £2 to Thomas Higgins to take them to court to get your money back?
     
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  3. Iron Giant

    Iron Giant Active Member
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    It really is key to do research on a forum or a Facebook group to find out about poles and the company who sells them before parting with hard earned cash , Brodex have had a bad reputation for about 6-7 years now i had issues with them and it appeared no one had a clue what was going on you just got passed around .

    Used to be £15 for next day delivery but they take about 4 days before they decide to send the order out .
     
  4. Russell Clark-Smith

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    Brodex are absolutely useless do not use them ,they do not give two hoots about customers.
    I used them for a couple of poles but delivery took too long so I cancelled them before they were dispatched.
    They agreed all of this and said they would return monies within 7 days. They then delivered poles in error couple of days later. I dug my heals in and said refund me and you can collect . The refused until I returned poles. Took 3 months loads of hassle and a County Court Judgement application emailed to them to get money refunded.Liars and ******* and thats my politest version.
     
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  5. tlwcs

    tlwcs Guest

    For 12 years I've avoided buying from them after my first experience.
    Often wonder how they survive
     
  6. ♠Winp®oClean♠

    ♠Winp®oClean♠ Forum Addict
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    I often wonder the same, they have a terrible reputation and have had for some time.
     
  7. albootyerbaws

    albootyerbaws Well-Known Member
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    never used them never will. read to many bad things about them.
     
  8. adam davies

    adam davies Member
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    Brodex have only just filed for bankruptcy (again) they have sold "all stock" to another company funnily owned by the same person, they owe several thousands out and no one is being paid because they have no stock technically!
     
  9. tlwcs

    tlwcs Guest

    I don't think this is the first either lol
     
  10. Russell Clark-Smith

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    Brodex no longer on Facebook ??? They didn't reply to my post months ago
    which was not complimentary but factual. If they are filing for bankruptcy again
    please spread the work so none of us get stitched up by the bar stewards !!
     
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