Brodex Customer Service !!!!!

Discussion in 'Water Fed Pole Cleaning' started by Russell Clark-Smith, Nov 6, 2015.

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  1. Russell Clark-Smith

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    I don't come on here too often and some may have read my bad experience with Brodex elsewhere.
    I just want to make others aware of their absolutely diabolical customer service.
    Long story short it has taken 3 months and the threat of legal action to obtain a refund on a couple of poles I paid for and they failed to deliver on time.
    Be warned people I had to threaten Court CCJ.
    I will never ever use them again.
     
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  2. TolishAPurd

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    Don't often hear much good about them. Glad you got your money back.
     
  3. Jake

    Jake Grand Master
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    You nearly took them to court because the delivery was late? Surely that's a bit ott?

    Unless it was really late....

    They sit have the best reputation mind...
     
  4. Russell Clark-Smith

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  5. Russell Clark-Smith

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    There is a lot more to it than just a late delivery but it was the way they didn't deal with , just a couldn't care less attitude and everyone blaming everybody else in the company. They have no accounts staff , no sales manager he walked whilst my dispute was going on , no one that really gives a monkeys testacle.
    Just want to make sure my feedback is known - bunch of idiots - rant over
     
  6. Jake

    Jake Grand Master
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    #6 Jake, Nov 6, 2015
    Last edited: Nov 6, 2015
    Fair play :thumbsup:

    There probably a one man band like all the others
     
  7. Green Pro Clean Ltd

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    It's a shame as their systems aren't bad, this is a company that had potential to be a major force on the WFP scene and totally ballsed it up.

    If I were Brodex, I would close the doors, fulfill all outstanding orders and then fold the company.

    Get some serious staff with knowledge, re-brand, and make a comeback with a vengeance for the future.
     
  8. spruce

    spruce Grand Master
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    Haven't they done that a number of times before?
     
  9. Green Pro Clean Ltd

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    I do not know mate.
     
  10. doug atkinson

    doug atkinson Well-Known Member
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    Go to companies house and you will see how times it's been folded.
     
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