Brodex liverpool ~ very poor service

Discussion in 'Chit Chat & Introductions' started by Neil McFarlane, Dec 19, 2014.

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  1. Neil McFarlane

    Neil McFarlane Newcomer
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    I placed an order for a new pole, because my old pole which was less than a year old stop working after poor quality, and the only help that Brodex would give me was to buy a further new pole at £217 and I had to wait 7 days for?
    "what window cleaner could be without a pole for 7 days"
    I called another company "Gardiner poles" and was promised next working day service on any new poles.
    I cancelled my order with Brodex the next day and a month later I am still waiting for my refund, which I was told refunds only get made on the 18th of the month?
    Its a month later and I still haven't had any refund,
    Absolute Joke of a company to deal with!
    Go to www.gardinerpolesystems.co.uk instead for a fantastic service!
    Would never Deal this company again!
    Made 3 calls already today and still no Refund ~ Joke Company
     
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  2. Smurf

    Smurf Banned
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    Hi & welcome to the forum Neil McFarlane

    I'm not that suprised at all you are being messed about by brodex... Thanks for sharing :thumbsup:
     
  3. mr shine

    mr shine Guru
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    nothing new for brodex , iv never seen anything good said about them , as for gardiners who have a great reputation and brilliant customer service
     
  4. cheapncheerful

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    hi and welcome
    Neil McFarlane....nice profile pic..
     
  5. Anthony @ SCS

    Anthony @ SCS Active Member
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    Can someone legally make you wait a month for a refund?

    I'd be right up there banging heads if it was me
     
  6. Pickingpaul

    Pickingpaul Forum Addict
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    :windowcleaner: Welcome to the forum, gardiner are great i agree
     
  7. Gav

    Gav Grand Master
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    Welcome to the forum ashame you were not here before you went to use them never heard anything good sadly.
     
  8. Bingo

    Bingo Grand Master
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    Brodex Customer Service :mad::mad:....

    Reminds of that saying...'Some things never change'....very apt where Brodex are concerned........

    Oh wait a minute....there's another saying where Brodex are concerned......'You live and learn' :rofl: :rofl:.
     
  9. Anthony @ SCS

    Anthony @ SCS Active Member
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    Just read their terms and conditions, nothing I can see states you have to wait 30 days for a refund.

    http://www.brodexbms.co.uk/legal/terms.htm

    But after reading their terms and conditions I have decided I'll never purchase s thing from them ..... Ever. If something is faulty they expect you to pay for shipping it back and also pay shipping on the replacement.

    W@NKERS spring to mind
     
  10. Gav

    Gav Grand Master
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    Indeed.

    Well just as a note guys and gals it good to share experiences so others can make informed decisions. So please remember to keep this thread at that.

    Only mentioning as these threads often turn into a company bashing thread. ;)
     
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