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Paperwork that is the thing that squeegee/cleanerplanner etc do away with. Legally you can't have customer names and phone numbers on unsecured paper as it breaches the GDPR laws - you can just have addresses though so that's an easy way round that.

Personally I find it very easy to sort my day out and after each job I just swipe it as done, customer gets an automatic email invoice and if they wish to use GoCardless or the credit card payment link it's an easy few clicks for them.

Yes it does cost - probably 1 clean a month covers it but I find it very easy to do, plus if a customer asks me to clean gsf etc and I've done it before it's easy to look up and see how much it was last time and add on an increase - as long as job not changed. Plus I use it to have coded notes on like which pole I need, if the gate is bolted at top, dogs etc. Mind you after a while I do know which properties need which pole or brush etc.

Don't get me wrong I do use paper as sometimes I find it easier to read off a paper copy than on a little mobile screen but that's not for my work.

When I was at school doing O levels the only people our school allowed to do computers where the ones not capable of doing O levels. I I wasn't allowed to learn computers, virtually all my computer knowledge has been self taught through necessity. So I do use computers where I feel it helps me be that organising or speeding things up.

I do find it very interesting to read about how others do things, be that round management or actually doing the work as I find I always learn something new or something to try.