Cancelled 2 Months On The Bounce

Discussion in 'Water Fed Pole Cleaning' started by Tuffers, Dec 3, 2012.

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  1. Tuffers

    Tuffers Hero
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    Last month texted customer and she texted back saying please leave this time but do them next time. I texted tonight and she replied please leave this time.

    I'm not going to be messed about, so come on you lot, how do I reply? Or do I just not bother to text back and deff it and if she gets in touch say you're off the books ya bint or something similar.

    I always feel that if you get in touch before you go, you give them an excuse not to have them done, whereas if you just turn up and start work it's harder for them to cancel.

    In hindsight, I should have just turned up. £13.50 short tomorrow because of that :angry:
     
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  2. Dodger

    Dodger Hero
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    I just wouldn't go again personally, no text.
     
  3. bluemonkey

    bluemonkey Guru
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    just text back ok no probs, then dump and never go near again,
     
  4. rcproperty

    rcproperty Hero
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    its just one of those things, i have to text about 20-25 on my round to leave gates unlocked etc, and only have one that sometimes says leave it this month, then the next month comes and i text and they have it done, i dont drop them because of it, as i have to drive pasted there door each time on that round to clean 4 house 5 doors away! i just text back ok no problem see you next month
     
  5. Dodger

    Dodger Hero
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    Yeah thats fair enough but twice is a no no.
     
  6. Goldoak

    Goldoak Active Member
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    Send me your email address. .I have the ultimate letter I wrote. ..
     
  7. mark m

    mark m Hero
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    Post it on hear i am sure we would all like to have a look
     
  8. rcproperty

    rcproperty Hero
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    if it was twice i would still text them the next month and if they say yes this time just let them know that it would cost more this time due to the missed months.

    got to train the customers! they miss months the cost goes up
     
  9. M.K Cleaners.co.uk

    M.K Cleaners.co.uk Grand Master
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    Dont text them mate, Unless someone has asked to to specificly do it. Theres no realy need. As you said it gives them a chance to cancel etc.
     
  10. Gmeister

    Gmeister Grand Master
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    Happened to me dude, and I never txted back after that!

    I used to txt like 4 or 5 times afetr that just turn up as they should know when,

    But like you say it gives them chance to cancel or post pone, but what can you do, some customers want rememinding like all the time.

    ah well, fu*k 'em that's what I say.
     
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