Cancelling a job

Discussion in 'Traditional Window Cleaning' started by WagtailMat, Oct 7, 2015.

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  1. WagtailMat

    WagtailMat Active Member
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    hey guys just want to ask a question I want to cancel this job I got booked next week, as I heard from the grabe vine and a good source that she is a bad custy doesn't pay full amount agreed upon and is always on the cleaners back when doing windows, but I still want to be nice about cancelling the job without getting any bad feed back on my buisness etc any recommendation
     
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  2. Parky

    Parky Active Member
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    I'd do the job. See what shes like first hand. Then if you think she's a tool ask her to bell you if she wants them doing again?
     
  3. Jimroot

    Jimroot Guru
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    Sounds like the good source might want the customer himself? Or are you 100% convinced that scenario would play out?

    Could test both theories and say 'it happens rarely, but I'm afraid I under-quoted you on this occasion and the new quote is xyz (say 15% higher) are you happy to proceed? I hope you understand this is not vanity but preserving the high operating standards I set for my business, regards
     
  4. MrBump

    MrBump Guest

    Tell her you are currently being held hostage by rebels in the sahara after freeing a giraffe that you saved from the nasty zookeeper and your van broke down while taking it back to africa... Or just make something up ;)
     
  5. Jacob

    Jacob Guest

    Do it and see how shes like. I heard from many how much a pain this and dat is, but when all comes down i have no probs, every ppl is different so you get different answers.
     
  6. mrtaytay

    mrtaytay Grand Master
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    Is it a big job Wagtail?
     
  7. Green Pro Clean Ltd

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    Act like a professional,

    Turn up with a clip board, with a nicely typed up agreement outlining the services she requires, the time and so on it will take you and the compensation you will receive from her for this (payment)

    Have her read it and sign it.

    'Company policy madam, just so we're all on the same page'

    Get the job done, collect the money. Any hassle, you have a signed agreement of services so get your equivilant of petty debs court to sort it and put her on your black list for the future.

    If all smells of roses be sure to send her a reminder note for next years cleaning.
     
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  8. WagtailMat

    WagtailMat Active Member
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    Na wouldn't say it is double story pretty standard here in aus maybe 8 hrs work
     
  9. WagtailMat

    WagtailMat Active Member
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    Top idea !
     
  10. boarcity

    boarcity Guest

    you want cash up front before you start . text her that -see how she takes it
     
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