changeover

Discussion in 'Water Fed Pole Cleaning' started by CHWS, Oct 16, 2015.

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  1. CHWS

    CHWS Forum Addict
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    Slowly but surely introducing the wfp to my customers , having a nightmare with a few but have just asked them to tell me if there is any problems and il call back and go over the windows for them , customer sent me this saying it's streaked at the bottom? To me it just looks like condensation
     

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  2. Tuffers

    Tuffers Hero
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    That's either a blown unit, dirty glass at the bottom or as some windows have a kind of stain at the bottom and always repels the water. Give it a good scrub with a cloth, failing that some Winsol and try and bring it back to life.
     
  3. Jimbo

    Jimbo Guest

    #3 Jimbo, Oct 16, 2015
    Last edited by a moderator: Oct 16, 2015
    Is it external or internal ( between the air gap of the two panes)?
     
  4. CHWS

    CHWS Forum Addict
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    So I called back today and there wasn't even dust on the window, if anything the insides was dusty , the customer wasn't in so if she rings back il just say I went over it traditional , If I'm honest the whole house was gleaming, and it only gets done every 2 months. When I first got my wfp I cleaned that house with it and she wasn't in, I had went back that night for the money and they where all water spotted and she didn't notice, seems to be when you tell them or they are there they look for any excuse lol
     
  5. mark

    mark Forum Addict
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    get rid
     
  6. CHWS

    CHWS Forum Addict
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    If it was as easy I would, when I just started she got me a lot of work and I clean her daughters and all now, also tips well at Christmas lol
     
  7. spruce

    spruce Grand Master
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    We just do them now. When we started we had to explain to every person how wfp worked as the majority of our customers had never heard of it. Now we don't bother.

    Once you start to get into discussions you can spend hours with them and they aren't paying you to do that. You will be able to see if the first clean is good enough or not with a visual check. The moment you ask them to check you will be there all day.

    I believe our job is to clean the windows to an acceptable standard. In most instances our standards are higher than the customer's expectations. We occasionally get the odd complaint, but the last genuine one was about 3 years ago. The rest have either been inside or a blown unit with issues between the glass.
     
  8. CHWS

    CHWS Forum Addict
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    Yea when I tried to explain to her before I started I went on about the resin and she looked at me as if to say aye dead on . One customer said she didn't want the water lieing on her frames, I felt like saying wtf do you do when It rains
     
  9. Diwrnach

    Diwrnach Grand Master
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    I just go and clean, never bother explaining, only time I will is if I am specifically asked.
     
  10. spruce

    spruce Grand Master
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    Once you get a uni valve you will be able to switch the flow off and run the brush along the sill. However, water will always accumulate on the sill long after you have left. It will come via old seals that let water past them and slowly drain out through the gap between the sill and the lower window frame.

    Its difficult when you are starting off, but you really don't need customers that come up with stupid issues like that. When you are new you unfortunately pick up the dross that other cleaners have dumped. Customers never learn. We held onto some of our 'issue' customers for much longer than we should have. They ended up 'draining' us. The old CIU formula - canvass, clean, cull = the 3 C's.
     
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