Had the wonderful task of telling a customer she'd been well & truly stitched up by a cowboy today. Did two gutter jobs today (neighbours) - one hadn't been cleared in 4 years, other was done last year. Could tell with the front gutters - but round the back a different story. The recently done house has a conservatory full width, so I had to do it with the vac (no access from one side) - luckily straightforward. Did a quick reccy from next door & gutters were as full as the "not done in 4 years" one. Clearly last lot had told her they'd cleaned them out, but hadn't touched them as too difficult. Also had to do the conny roof. She warned me that when the last lot did it, it had leaked along the panel seals. Then told me they had blasted it with a pressure washer! I wouldn't do that on a brand new one, let alone one that was 15 years old. She couldn't remember the name of the people that had done it, which is a shame as would love to know who the jokers were.