Hello Chaps, we all have to do it sometimes but culling still takes it toll doesn't it? Today I had two frank conversations with customers that I had to decide were either expecting too much or where being undercharged. One I left a little note with my bill last time saying: Hello Mrs ......., your windows are nice and clean for another 12 weeks, just a note to say that your bill will be going up next time, by £10, I appreciate this is a big jump so please let me know if you still want my service. I missed her call, but got a nasty little voice message saying she thinks it's disgusting putting the prices up by that much and definitely wont be using me again. DISGUSTING! Which was really sad because she has a big house which I have been cleaning 4 times a year for as little £15 a time! Then later in the day I got a call from a custy which I knew would trouble from the start, posh and rich as hell but they want everything for free and want it perfect! now I believe in value for money, but these guys got me back there for no reason really, maybe one smear. and where walking me around trying to show me dirt that clearly wasn't there. Anyway, I did the old speech about managing expectations, but she really wasn't getting it. So I tried saying it in a different way but still no. So I finally said: "look really I cant be having this conversation every 8 weeks", so I'll do any windows that you feel need doing again as a act of good will but after that I think we call that the last clean. SHE WAS GUTTED, turned her back on me and started huffing. so I got me gear out and started cleaning already clean windows, until she came out 5 mins later to say that the husband says not to bother! Needed but still sad.... a?