Customer Agreement Forms and Timewasters

Discussion in 'Chit Chat & Introductions' started by PJ Bullard, Oct 18, 2016.

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  1. PJ Bullard

    PJ Bullard Active Member
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    Who has these?

    I give new customers a form detailing the freq of cleans, the price, payment options, access and about the notification texts i send them before each clean. But I don't call the form anything.

    Should I make a 'Customer Agreement Form'.

    Only reason I ask is becasue a few who had their second clean due have texted back some BS like 'oh we'll let you know when we need you' - like i do window cleaning for fun.

    It is clear in the form I give them when I will be coming back and how often, but maybe wording it as a 'Customer Agreement Form' would show the timewasters that this is a business that I run.

    Anyone else had similar problems?
     
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  2. Rosewood

    Rosewood Active Member
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    You'll always get people who don't want a second clean, that's why I always charge more for the initial clean.
    Having an agreement form/ contract won't make any difference to these people other than you might not get the initial clean cause you frighten them off with your forms. As an information sheet I think it's a good idea, but trying to have a binding contract is imo a minefield which if it came you trying to enforce it you would never win.
     
  3. Clisty1989

    Clisty1989 Forum Addict
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    You could always put a few lines in saying that missed cleans without a valid reason will either mean a. Added to your blacklist or b. Would still be charged. I was debating this but of late I haven't had missed cleans apart from deaths in family, in hospital etc
     
  4. Green Pro Clean Ltd

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    Total minefield and headache.

    I am at a point where all first cleans are 'one off' then they get reduced to maintanance cleans.

    On the one off / first clean they get full PVC clean included. The ones that are serious dont bat an eyelid at a first clean charge, they seem more relieved that youre going to put in the effort to get them to a maintainable situation.

    Cant be arsed with agreements.

    Messers get one shot. After secomd time they are simply dropped. No note, complaining etc. If they want back in after that I charge first clean again and explain why....they dont usually come back.
     
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  5. PJ Bullard

    PJ Bullard Active Member
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    Yeah Im the same Green, if they mess me about then thats it, Im not coming back and ******* about for them when they click their fingers. Thing is, how do you gauge the right amount to charge for a one off as you say to start with. If you go in too high it might scare them off? For me a one off is like double the price of a reg clean. For my first cleans I normally put an extra £5-10 on top but I dunno about going hard with the one off rate straight out the gate.

    Oh course I charge a first clean premium as standard and that is stated on the form. Most custys are as sound as a pound about the cleaning frequency. I just want to weed out the messers somehow. Thing is, its not always easy to tell who will be a messer. Often its the ones you think would never mess about that do.
     
  6. koopmaster

    koopmaster Guru
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    I charge £20 for the first clean. That's front and back. Then the customer needs to say if they want a regular clean otherwise they will never see me again. The first clean price is going up to £25 over the next few month.
     
  7. Hunty

    Hunty Active Member
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    I had an agreement form, thing is in all fairness if they r gonna mess you about they with if they sign a blooming form so it's just irrelevant.
    I canvas myself and I ask the question are you looking for a one off or a regular clean, I explain the price is different and once I have been round to clean I will say see you in X weeks, no misunderstanding that? I do not charge more for my first cleans if they are not one off, I have also done away with the agreement form.
    If I used someone else to canvas I would be insistent that a contract left and explained that there is no need to sign but allowing the first clean to go ahead with bind the contract (although legally they must have a cooling off period from things they have purchased at a door).


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  8. Green Pro Clean Ltd

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    Are you related to peter rogers ?? :rolleyes:
     
  9. GleamCleanUK

    GleamCleanUK Member
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    We have had terms and conditions on our website and given on the door for years now. Basically it states they they are in a 3 clean contract from when they sign up on gocardless which is their only payment option. As it is controlled through the cleaner planner data base. If they decide they don't want to be on that 3 clean contract we give them a one off price that is normally almost 3x the monthly average. They want a quality one off clean that will take you the same time it takes to clean 3 houses. They pay the same hourly rate. Simple as. Never undervalue your business or yourself. You had to put the investment in to your business. Therefore your price should always show that. If they don't accept. Their not worth having mate.


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  10. PJ Bullard

    PJ Bullard Active Member
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    I feel you GleamCleanUK - if you undervalue your services, you under value yourself. I price my work higher nowerdays and like you say if they dont like it, move on. There will always be cowboys out there who clean your windows for stupid prices like £8.50

    I mention £8.50 cos there is another WC in my area who I saw the other day advertising on fb to clean a house with under 10 windows for £8.50 and he was a trad windy. But what is the bloody point in being in business with those sort of prices???

    As for the forms Hunty I don't have them sign anything. I just give them the form with the details of the price and clean freq.
     
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