Who has these? I give new customers a form detailing the freq of cleans, the price, payment options, access and about the notification texts i send them before each clean. But I don't call the form anything. Should I make a 'Customer Agreement Form'. Only reason I ask is becasue a few who had their second clean due have texted back some BS like 'oh we'll let you know when we need you' - like i do window cleaning for fun. It is clear in the form I give them when I will be coming back and how often, but maybe wording it as a 'Customer Agreement Form' would show the timewasters that this is a business that I run. Anyone else had similar problems?