Customer cancellations - Reasons why?

Discussion in 'Chit Chat & Introductions' started by Damo, Sep 18, 2016.

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  1. Damo

    Damo Guru
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    IMG_7020.jpg We all get cancellations here and there but does anyone ask why?

    Part of me wants to know why but then the other part doesn't.

    Had one cancel last week and above is the screen shot.

    By the tone of the message and the content I assumed either unhappy with the service or maybe undercut.

    As it turns out the house is for sale. I don't know why they couldn't just say that in the email!
     
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  2. Gav

    Gav Grand Master
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    You would have thought they would just say that they are moving rather than the tone they took. Customers are odd.

    Sent using the Window Cleaning Forums mobile app
     
  3. David K

    David K Forum Addict
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    If they won't say why , I don't really care . But I always let them know that they're more than welcome to call again if they need work done .
    ( with exceptions of a few) :D
     
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  4. Another Clean Window

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  5. Goodkingnige

    Goodkingnige Member
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    I'm not sure they've cancelled because the house is for sale - if you're house is for sale you generally want to keep it looking good for prospective buyers; and why not just let the new owners inherit the windy anyway? Sounds to me like they're just a bit ignorant (or you've pee-d them off in some way).
     
  6. PJ Bullard

    PJ Bullard Active Member
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    Some people have money issues, some convince themselves they don't need a window cleaner and others only use your services because their friend does and so, wanting to fit in, they use you too. These customers soon reveal that they are time wasters.

    I had this a couple weeks back. A woman who hired me to do the windows through her friend (think soccer mums' with little kids), texted me to say that the windows were all streaky and 'was I having an off day?' after I had been. I phoned her and the husband apparently did his nut and said don't pay me. So I went round to have a look and the glass was fine, no smears or streaks. As usual, I cleaned all the upvc frames and the front door immacualtly - as I do with all customers as standard. I think I did her about 4 times on a six weekly in total before this BS

    What do you do with these customers? Delete their details and get more who appreciate your work! Simple
     
  7. tench0771

    tench0771 Grand Master
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    i had a call the other week saying her fraims and sills were black but i clean them using hot wfp i even dry scrim the bottom sills so in no way were they black and the strange thing is she payed me that day and was happy i got the call 3 weeks later lol:confused: she said well we will c how the next few cleans go i said there and then i think u need to find a new wc she agreed and slamd the fone down the house was huge £23 so was cheep but she still tryed to get it to £20 she even asked if i included the conny roof:eek: she has a 40k mobolie caravan with a romote controle to drive it lol 2 audi's on the drive as well:rolleyes:
     
  8. Damo

    Damo Guru
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    The house is actually sold, but I don't know the stage of the contracts.

    I am not fussed. I can do with loosing some work TBH. Shame. Easy £10 :)
     
  9. Williams Jet Wash

    Williams Jet Wash Williams jet wash Services
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    It's hard not to take a cancellation personally I sometimes ask if I know full well I've provided a good service and they say all kind of reasons "o I'm going on holiday" some people are honest and say I just don't want a window cleaner
     
  10. Williams Jet Wash

    Williams Jet Wash Williams jet wash Services
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    My best customers are people on low income they're allways home allways good payers council house renting folk, the worst are people with they're new merc scoffing at me asking for a tenner they just don't value our time that's what it comes down to.
     
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