Customer Cancelled Because I Put Her Windows Up A Pound

Discussion in 'Traditional Window Cleaning' started by watty1980, Feb 20, 2013.

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  1. watty1980

    watty1980 Newcomer
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    hello lads just wanted to hear your thoughts on this,today I told one of my customers I was putting her windows up from 7 to 8 pounds,as I hadn't put them up for 4 years,her response was window cleaners don't need to put up their prices as all we need is a ladder,squeegee and bucket and that I was being greedy,so she cancelled me.the other customers I cleaned today were fine about it,but now I'm scared to tell the other customers incase more cancel.do what should I do lads ? Any advice would be much appreciated thanks
     
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  2. rcproperty

    rcproperty Hero
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    If you are worried, just start putting a few up first, then put a couple up in a month or 2 and carry that on.
     
  3. sdrah

    sdrah Guest

    window cleaners don't need to put up their prices as all we need is a ladder,squeegee and bucket??

    nonsense - ask her what about web designers - they can get away with just a Notepad++
     
  4. Crsmck

    Crsmck Member
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    Me personally, mate I'd just tell the other customers. I'd put money on the extra pound from each decent customer making up for the miserable ones that drop you (which have done you a favour in the long run). And the next customer that makes the whole "all I need is ladders and a squeegee" comment. Say to them they can come out and borrow yours, offer them a shot of cleaning their windows...I doubt they will worry about an extra pound after that.
     
  5. sdrah

    sdrah Guest

    apart from squeegee and bucket - there are other expenses which goes up every year - fuel , insurance etc food ?! forget what she said
     
  6. MikeJP

    MikeJP Active Member
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    By the sounds of it, you're probably better off without this ignorant little rat! :eek:

    If that's her attitude, then i'd be happy not seeing her again anyway if it was me.

    Replace her with someone who appreciates a guy working hard trying to make a living for himself and as for the others, do what RC said! Lol ;)
     
  7. M.K Cleaners.co.uk

    M.K Cleaners.co.uk Grand Master
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    Dont be put off by one person.. even a few people. Even if you broke even when putting prices up its all good. Your working less time for same money

    How mnay are you putting up 1.00 pound?
     
  8. watty1980

    watty1980 Newcomer
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    Thanks for the responses lads,appreciate it.i don't think it's too much to ask considering I haven't put them up in 4 years,I mean there's another window cleaner that works in the area that charges more than I do,but 1 pound a month isn't much is it.i know there's a recession going on,but if u can't afford an extra pound,then maybe they shouldn't have a window cleaner,but at the same time I don't want the customers I lost getting someone else who would do it at my old prices,or worse cheaper.
     
  9. Posh

    Posh Hero
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    Wonder if she cancels when her gas leccy & water goes up? Must admit this has also crossed my mind.
     
  10. Gmeister

    Gmeister Grand Master
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    Same here Posh lol.

    Bigger companys can put prices up, they make billions of pounds a year and still put prices up!
    So why not smaller companys people think we cant
     
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