This is the text I got Drew, I got your message. I'm.very sorry for delay. Ive just transferred £10 to you. The reduction is cos you really aren't cleaning the windows, according to my wife and son, who observed you last time. Just hosing the windows and not wiping, leaves dirt and water marks. we've cleaned em now. But, thank you for your service. However, we will clean them ourselves in future. Thank you. Mr xxxx So I replied today. PS he has been kicked out of the house a few months ago and lives somewhere else. Sorry to hear that. I was going to say nothing xxx but I think I should defend myself. The process is called pure water cleaning. I explained it to you at the first clean. Your family watched me clean and leave with wet dripping windows and assumed I didnt finish but thats how pure water works. It dries and disappears. Anyway Merry christmas and happy new year. _________ I could have been rude because it pissed me off that he didn't expain it to his family but I thought I would be the better person.