Customer cancelled yesterday...

Discussion in 'Chit Chat & Introductions' started by koopmaster, Dec 4, 2014.

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  1. koopmaster

    koopmaster Guru
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    This is the text I got

    Drew, I got your message. I'm.very sorry for delay. Ive just transferred £10 to you. The reduction is cos you really aren't cleaning the windows, according to my wife and son, who observed you last time. Just hosing the windows and not wiping, leaves dirt and water marks. we've cleaned em now. But, thank you for your service. However, we
    will clean them ourselves in future. Thank you. Mr xxxx

    So I replied today. PS he has been kicked out of the house a few months ago and lives somewhere else.

    Sorry to hear that. I was going to say nothing xxx but I think I should defend myself.
    The process is called pure water cleaning. I explained it to you at the first clean. Your family watched me clean and leave with wet dripping windows and assumed I didnt finish but thats how pure water works. It dries and disappears.

    Anyway
    Merry christmas and happy new year.

    _________
    I could have been rude because it pissed me off that he didn't expain it to his family but I thought I would be the better person.
     
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  2. Smurf

    Smurf Banned
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    So how much should it have been as he only paid you £10?
     
  3. koopmaster

    koopmaster Guru
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  4. Smurf

    Smurf Banned
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    That sucks:eek:
     
  5. Tuffers

    Tuffers Hero
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    Ditto
     
  6. koopmaster

    koopmaster Guru
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    Cool just checked and he paid the other £10. Guess he was feeling guilty after my text.
     
  7. abs

    abs Guru
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    Some customers are total bloody tits
     
  8. Posh

    Posh Hero
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    Was there dirt & water marks or was he saying there would be if they left them.
     
  9. Tuffers

    Tuffers Hero
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    Tell me your thoughts on this text folks. 'Away for a few weeks, so leave it for now.' A regular 4 weekly clean, a pain to get money out of, I used to text the night before to get him to leave money hidden, most of the time he didn't leave any, so I didn't bother texting after I got this text and carried on with the clean. How would you read into it?
     
  10. PTWC

    PTWC Guest

    Ive had about 3 custys change from 4 weeks to 8 weeks lately.
    And another 2 cancel for the winter! :(
     
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