customers who don't see you as a business

Discussion in 'Chit Chat & Introductions' started by slipknot, Jul 27, 2016.

Advertisement
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the UK Window Cleaning Forums.
    Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

  1. slipknot

    slipknot Active Member
    Member

    Joined:
    Jan 29, 2016
    Messages:
    113
    Likes Received:
    21
    have you ever had a customer who you would clean there windows but they say "i got no cash" and you tell them you will be back on friday about 6pm and there like yea ill be in or i will leave the money under the plant pot. and when you come to get it on friday they go "you always come when i have no money" and you sit there and think well give me your number and when you get paid from work ill come round ?

    i mean what annoys me is there is a select few custys who will treat you like a brick and brac service. i mean you don't go to sainsburys get to the till and go "oh i got no cash to pay you can i just come by next Tuesday and pay you
     
    Advertisement
  2. daveyboy

    daveyboy Legend
    Moderator

    Joined:
    Jul 10, 2014
    Messages:
    12,998
    Likes Received:
    4,676
    I don't take it mate
    My customers either pay online within a week or they leave cash out for me
    The odd few who i know well may owe me until the next clean but i know i will get paid
    Anyone who owes me for over a week gets a message and then repeated messages and anyone who doesn't pay doesn't get cleaned again until they have
    It seems to work for me
     
    • Agree Agree x 2
    • Like Like x 1
    • List
  3. slipknot

    slipknot Active Member
    Member

    Joined:
    Jan 29, 2016
    Messages:
    113
    Likes Received:
    21
    i normally do that after 2 weeks leave messages, catch them on random week days it normally catches them out if they are trying to sneak off before i turn up on a friday
     
  4. daveyboy

    daveyboy Legend
    Moderator

    Joined:
    Jul 10, 2014
    Messages:
    12,998
    Likes Received:
    4,676
    I don't go out collecting
    Only time i visit customers is to clean or to put a final warning through the door
     
  5. peter rogers

    peter rogers Grand Master
    Member

    Joined:
    Feb 24, 2015
    Messages:
    2,943
    Likes Received:
    581
    Sneaking about catching them in ? I collect once per month .. Text them all few days in advance .

    But most pay online or on the day.
     
  6. slipknot

    slipknot Active Member
    Member

    Joined:
    Jan 29, 2016
    Messages:
    113
    Likes Received:
    21
    i go round every friday for the ones who owe at about 6pm. there are a fair few who i text. i don't have any of them paying online yet
     
  7. peter rogers

    peter rogers Grand Master
    Member

    Joined:
    Feb 24, 2015
    Messages:
    2,943
    Likes Received:
    581
    Well sort some invoices and post them thru wen u clean ..it's not rocket science
     
  8. CHWS

    CHWS Forum Addict
    Member

    Joined:
    Jan 13, 2013
    Messages:
    995
    Likes Received:
    187
    Some of them can be real d1cks that's way , I've a a lot of work out in the country a couple in particular up the narrowest road you've ever seen with more craters than the moon and to get to the house for them not to be in when they said they where going to be drove me insane , I've got the 2 of them on go cardless now thankfully and it's made my life that much easier lol
     
  9. Green Pro Clean Ltd

    Moderator

    Joined:
    Jan 20, 2015
    Messages:
    5,148
    Likes Received:
    2,149
    Switch them to GoCardless. Only reason you'd still want cash is if you're dodging taxes and claiming benefits.
    Also if they wont pay online then get a Paypal or Izettle card reader. The fees are cheaper than you running back and forth.

    I learned some time back any one saying 'oh I dont get paid till next Friday' needs replacing rapidly cause in all honestly if they are living that hand to mouth they really cant afford a windy to begin with. Replace them and let them be someone elses headache.
     
  10. Trev81

    Trev81 Guru
    Member

    Joined:
    Apr 16, 2015
    Messages:
    1,067
    Likes Received:
    446
    Exactly how I do business.
     
Advertisement