**** customers whom have no respect. Advice please.

Discussion in 'Chit Chat & Introductions' started by Scottie, May 10, 2015.

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  1. Scottie

    Scottie Well-Known Member
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    Hello,

    I no its been done before, but I want to let some anger out!

    I really love this job window cleaning and do some connys and fascia and soffits cleaning, but the one and only one thing that ruiens it is crappy customers. I am new to this, so really seeing first hand some of the frustrations on here towards **** customers.

    I have taken advice on here and have kept my growing round clena of them, its upsetting as building well but taken recently 9 people off as they just non stop mess and are unreliable and I find myself runnign about to get thier custom. I took the advice and got rid and deleted off my lists, when they come calling if they do I will not be doing them.

    Today ready for Monday send out a reminder message, and get off 4 customer sin same road whom no each other all similar message, oh can not do windows as am out, can not do windows forgot no money left by hubby as he gone away on work and oh there clean really still can you do in 6 weeks and there 4 weekly, but they confirms nearly 4 weeks ago all was ok to come, so when were they going to tell me? Thats my main point, some people can just be rude and think window cleaners just sit and when someone calls we go out and clean and have no sructure to our business. I am glad my round has shrunk a little still going really well but I will say to anyone building up get rid of them asap and build a solid round of proper customers, Monday mornign ruiend now and at a loss and could have got other people booked in.

    Any tips on how you the experienced guys deal with it? I think I am right in getting rid and moving on as I will never no if they are going to be there on the day and can not afford to lose loads time and just being messed about, so fed up of them.

    I look for the tale tale signs when takign them on, but have had around 11 go now as wont take it anymore, feel better as have a clean round now but jst so angry!!!!!! RANT OVER! lol

    Just be nice to hear what you guys do to act on this issue and also a pre solution if there is one?

    Thanks :)
    p.s. Apart form that, love window cleaning and its the best job going:) just dont want to encounter many more **** heads like these morons too much, just people with no lack of rspect. If the sky man or deivery man wants to come do they do the same? so why are window cleaners treated like ****, when its a business and a very good one.
     
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  2. daveyboy

    daveyboy Legend
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    If they mess you about **** em off mate
    You may have less work to do monday but the spare time you now have can be used to canvass more customers who may be a bit more reliable
    Dropped 3 last week and had the hump but got new ones worth more and less travelling
    Just crack on
    That's why i say it's better to canvass too much work so you can then seperate the wheat from the chaff
     
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  3. boarcity

    boarcity Guest

    its how the modern world is-no respect- look at how staff are spoken to in McD shows you how it is .
    a good way to get over it is to think ,right,im gonna do a spot of leafletting tmoro -this redresses the balance ,youre on the hunt .
    Whatever you do dont brood over it,never text them back cos they wont change. theyv moved on now- putting in a claim for a /bad meal /ruined weekend break etc although it was normal ,they get a kick from it .
    you must move on too - youre doing good by sounds of it Scottie
     
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  4. TolishAPurd

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    When you first start out all keen its often easy to pressure sell the monthly/regular service. A lot of the problems I see on here come from trying to grow too quickly, and offering the first clean at regular clean prices to entice people in. They pay there £12 but they don't want you regular, yet feel pressured to say yes. The next month comes round and they realise they don't want to pay again ("still clean"). But I have found its best to just charge a good wage for a one off, and make light mention of the monthly. Just a mention. If they take the bait it means its something they want then they'll come to you- these are the best customers.
     
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  5. Eviestevie

    Eviestevie Grand Master
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    I've been cleaning 20 year and never text customers the night before and wouldn't have time not only that but it gives them the oppurtunity to tell you to leave them and it's much easier said in text than person
    All my work is 2-3 week depending on weather that's what I tell them and then I have my monthly I do not clean anything less regular
     
  6. Alien Human

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    Fill those spaces tomorrow as soon as poss. Can anyone be brought forward by a day? Did anyone miss a clean last week? etc etc......then worry about what to do with the customers that messed you around.
     
  7. daveyboy

    daveyboy Legend
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    In the 27 minutes since my last post on here i just got 2 new custys
    1 i quoted yesterday and one off facebook through recommendation
    Always potential work about so don't need to tolerate wasters
     
  8. Daniel Mc

    Daniel Mc Member
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    You are best off without those ones. I charge an extra 50% for first cleans, sorts out the chancers from the ones who really want windows done. I only text the ones that I need to be in, otherwise I clean when I want to. If you keep building up your round eventually it pretty much stops, after 17 years it takes me 8-10 weeks to get round my round now, means I can charge more cos I sell it that as I'm round every other month the £20 is actually a £10 a month and the new work I get is only through recommendation no canvassing. Tomorrow if you are short of work offer to do something else for the customers that you have got. Gutters, fascias cons roof, you'll soon fill up your day. Happy cleaning tomorrow!
     
  9. Tuffers

    Tuffers Hero
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    Know how you feel mate. I booked a conny roof in the other week. I got a text the night before cancelling because the cat had died! Would she have cancelled the bloke who was going to come and fix the washing machine because the cat had died? I think not! I have also cleaned 2 houses next door to each other a couple of weeks ago. They asked to pay by BACS and I left my details after the clean. After 10 days neither had paid, I called round when collecting and both were out. I left my details for a second time, still haven't been paid. I hate the lack of respect some people have towards us, but it seems country wide I'm afraid :(
     
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  10. Tuffers

    Tuffers Hero
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    Oh, the dead cat woman texted this morning to ask me to re-book. As I have a quiet day on Friday I'll do it then, but only because I have naff all else to do.
     
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