Dishonest Customers

Discussion in 'Traditional Window Cleaning' started by matt18, Jul 4, 2015.

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  1. matt18

    matt18 Member
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    Just wondered if any one has experienced this event and how best to deal with it in the future.

    I quoted a bungalow for this old guy who we kind of felt sorry for as his wife was in a room on a hospital type bed and the couple seemed house bound.

    So I quoted £15 per month all glass frames and doors, the old guy said this is a bit expensive, so feeling sorry for the guy I came down to £13 per month.

    It was fully explained to him this was monthly price, x12 cleans per year.

    We did the job to very high standard as we always do on first cleans.

    Turn up the next month only to be told "I said I would ring you when we next need you".

    I said "no we quoted monthly price if it was one off it would have been more expensive"

    The old guy then gave me a load of BS. So I pointed to his face and said "don't you ever ring again". He then quickly walked in doors with gravy down his legs, and closed the door on me.

    What is this world coming to?
     
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  2. Tuffers

    Tuffers Hero
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    Yes kind of. I got a call from a woman asking for 4 weekly cleans. I go round agree a price with the woman and clean it, husband "can you just clean inside windows on porch, can you just clean garage doors?" I added a bit more the the canyoujuster jobs and then he says we'll call you when they need doing again. I turn round and say that I've just agreed to do them 4 weekly with your wife. I'll be texting her when they are due again and I will be saying that I will be calling on such and such a day. The husband came across as a bit of a c0ck anyhow.
     
  3. Duncs

    Duncs Grand Master
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    tuffers i would do abba ( take a chance on me ) and just turn up do them
    by the time they get there hairy arses to door job done
    works every time
     
  4. DannyB

    DannyB Active Member
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    That ABBA stuff is quite creative ;) Anyway, if it happens often, I may charge more for the first clean and return it back in the form of discount when I call round for the second time in a month time.
     
  5. TolishAPurd

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    I had a erm... haggler, the other day. He told me about his two properties that he wanted pressure washed, and the windows cleaned and said he wanted seperate quotes for it all. So because it all seemed an easy days work I quoted 40, 60, 50... £150 for the lot, nice for a saturday I thought. So he accepted the quote, and when I got there I got 'the bad vibe', probably the worst vibe I've come across so far where I was tempted to quit before I started. Sure enough he was out a few times picking holes in the job, but he blew his trump card too soon as I hadnt finished yet. I always pressure wash for 2 coats, and by the time the second go was done it was spotless as always. Then a member of his family came to chat and was hinting how expensive I was.... I call this price grooming. I said thats just what I charge. Then just before I started on the windows sure enough the "owner" comes out and said he just wanted the one house cleaned. Turns out the guy I had been dealing with was just the frontman for a miserable little scarfed woman that walked past me snorting without a word. I nearly got shitty as the price quoted was based on the fact I was doing a sort of bulk buy, but by that point I was just glad to be gone as quick as possible. As it turned out it was a very proffitable job for the time spent, but it just shows you the tricks people try. When things like this happen I have learnt to just keep my cool until I get my money, and even then if I have quoted right then there is still no need to let em have it- they think they have won, but really you have.
     
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  6. Alien Human

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    Really frustrating when customers do that kind of thing but sounds like this chap had quite a lot going on.

    As hard as it can be i just try to do pleases, thank yous and keep the fxxk yous in mee head.

    My van can be my 'church' (can feel so serene driving around sometimes)........ but also the place to let rip when some cnut has wound me up. Do it either out loud or on the phone to someone who will listen :devil:
     
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  7. boarcity

    boarcity Guest

    i usually blow about twice a year , feels good for weeks afterwards .
     
  8. matt18

    matt18 Member
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    yeh I do agree with part of what your saying never lose your cool,
    but with some people they see kindness as a way to completely take the pi$$,

    I think for now on if any one if's and but's about price i'm just going to say "im Sorry if you can't afford our service but Thanks for your call.
     
  9. TolishAPurd

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    Exactly. When people plead poverty, even the ones you see are poor, just remember that the service you are offering is a luxury...not a necessity. Its not food or water you are charging for, its a clean. And most people are more then healthy enough to get up a ladder and clean thier own poxy windows. So charge double for the first clean next time so you don't get let down. Another trick you can have up your sleave if they are being tight on the first clean is to do a gradual clean on thier house- work to the price they are paying.....dont go balls out on the first clean... get the glass passable, but treat the frames as an ongoing project.
     
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  10. rugbywolf

    rugbywolf Forum Addict
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    This is quite right. I believe that gardening, decorating and window cleaning are all things that most people can do but choose to get someone in.
     
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