Ditch new customer?

Discussion in 'Chit Chat & Introductions' started by 1393jason, Sep 7, 2016.

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  1. 1393jason

    1393jason Active Member
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    I went over and quoted a new customer yesterday afternoon and agreed with her partner a price for cleaning the windows.

    I have this customer on the job sheet for the first clean tomorrow and have noticed she is still requesting quotes from others.

    Do I ditch her now before I do the first clean or speak to them before cleaning or just crack on with it?

    I quoted £11 and the other windie has quoted £8.
     
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  2. Clisty1989

    Clisty1989 Forum Addict
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    Id go tomorrow, but dont be suprised if they cancel, if they do go ahead, even though your more expensive then your onto a potentially good thing
     
  3. Goodkingnige

    Goodkingnige Member
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    Why would you want to ditch her? She's entitled to get quotes - especially before she's had the first clean. Sounds like she's the sort of person who's seriously looking for a windy - and from her pov until you've done the first clean she doesn't know if a) you'll actually turn up and b) you'll do a good job.
     
  4. tench0771

    tench0771 Grand Master
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    just crack on and clean it if she cancles then never go bk
     
  5. Hunty

    Hunty Active Member
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    Are you concerned she is going to ditch you after the first clean if so maybe advise 1st clean double 3rd clean free, how do you know she is getting other quotes and they are cheaper?


    Sent from my iPhone using Window Cleaning Forums mobile app
     
  6. 1393jason

    1393jason Active Member
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    Well nobody was in and I have been and done them. Let's wait and see what happens.

    I am planning to start introducing a first clean fee
     
  7. Ajk

    Ajk Member
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    First clean fee is good cause there more dirt and it takes longer to clean why not charge few quid more for hard work then you would for a regular clean plus if shows you that the new customer wants a window cleaner
     
  8. meridion

    meridion Well-Known Member
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    Always charge extra first clean fee. That way even if they cancel, It's not so bad.
     
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  9. Goodkingnige

    Goodkingnige Member
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    Or - I suppose you could charge upfront for first 3 cleans?
     
  10. 1393jason

    1393jason Active Member
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    How would you work out the first clean fee? Simply double to mkjthly amount? Or case by case depending on windows?
     
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