Do You Charge Full If Cant Get Round Back?

Discussion in 'Chit Chat & Introductions' started by jimbob, Dec 22, 2012.

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  1. jimbob

    jimbob Well-Known Member
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    as the title really ive got a couple of customers who I text to leave back gates open but there always forgetting so I end up cleaning fronts only im getting annoyed with it now so should I charge them full instead of just for fronts?
     
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  2. stevelewis

    stevelewis Forum Addict
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    ive had a couple of customers in the past that have forgot to leave gates open ive either done the back by climbing over gate (charged em a bit more for ******* about) or if not able to climb over just done the front, know its annoying but u cant really charge em for doing the back if you havent as they could tell people that u dont do a full job and still try to charge full which is not the type of word of mouth u want bud, tbh ive just dropped a couple that always forget and judt replaced them, hope this helps bud
     
  3. jimbob

    jimbob Well-Known Member
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    these ones I cant really climb over fence is a bit wobbley and need to get my wfp trolley over to clean above connys etc I wouldn't mind if I just turned up but I txt them they say ok then forget and don't really wanna drop them as there a £15 and £20 house but there slightly out of my way way
     
  4. stevelewis

    stevelewis Forum Addict
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    oh right well if u txt them and they still never leave the gate open i,ll just try to replace them mate, save yourself the hassle especialy if there a bit out the way
     
  5. shazzy692002

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    I would charge them in full, and write on the card, that you will be round the next day to do the back.so remember to leave gate open.

    If not normally charge them half or over.
     
  6. jimbob

    jimbob Well-Known Member
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    yer I think ill have to talk to them when I next go to collect and just tell them il have to charge you full or stop coming and see what they say
     
  7. All Round Cleaning

    All Round Cleaning Grand Master
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    Just drop and replace with 3 £10 3 bed semis closer to home .
     
  8. Squeak and Bubbles

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    I have a flyer typed up, saying:

    Date _________ Time Called__________

    Hello,

    I called today to clean your windows, as per my text/call. I haven’t cleaned any of your windows, as I could not gain access to the back windows due to the side gate locked.

    If you would like me to clean your windows please text/ring me and we can arrange another day for your windows to be cleaned.

    It works for me.
     
  9. harunh

    harunh Legend
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    I just miss them out and tell them to keep it open in future, if it does t work i tell them ill just do ya fronts from now on :)
     
  10. Gmeister

    Gmeister Grand Master
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    Charge half then add I think 20%?

    Lol not good at maths.

    Example, £5 would be £2.50 but its not worth doing it for half, so would charge £3
     
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