first cleans

Discussion in 'Traditional Window Cleaning' started by dave_m141, May 8, 2014.

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  1. dave_m141

    dave_m141 Member
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    So... Recently I've been getting up n running with more customers. Most have had no previous window cleaner so you can imagine the state of them.

    My question is.. do you charge double or not for the first clean?

    I've been there an hour each time and when your scrubbing away for like £8/ £12 for the hour. I think that's pretty shite and demoralising.

    How to customers take it saying that the first clean your charging double or almost double but then goes down to a set monthly payment after?
     
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  2. rjacandwc

    rjacandwc Well-Known Member
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    This is always a tricky one... Through my experiences charging double may well scare them off!. What I tend to do is say too the custy is that it will cost a little more first time round. So, for example if you had a £8 house... Charge an extra £5. I do this and after blood, sweat and tears cleaning away the customer normally gives me extra anyway!... Also... Price the house a £1 or £2 higher than what it's worth as after a few cleans you'll make up your money for the first clean. There are other ways of getting your money without going in too heavy with a first clean price. You just have to be careful with regards to how loyal the customer will actually be long term. Every now and then you get one who will P ya right off!... That's how I tend to do things...
     
  3. dave_m141

    dave_m141 Member
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    Yeah that's kind of what I did yesterday, i had an £8 house I did yesterday and charged £12 fir the first clean. Took me an hour n 15 mins to do!
     
  4. RiceRocket

    RiceRocket Well-Known Member
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    You should charge double if the windows are clearly more than just an extra scrub & occasional scrape. As long as you state to the customer the subsequent cleans will be half-priced then it should be fine.
    You'll also be protecting yourself against those who just want a one off clean but won't say so initially.
    The only time to not do the above is if you're starting up with no customers & have the time/desperation to acquire the customer.
     
  5. dave_m141

    dave_m141 Member
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    Yeah I'm just starting up really. Only have just over 10 customers so really I'm just cracking on with it.. but after a few I've been thinking I'm really doing myself in here, but then think of it as it's still building my customers! . I have a minimum charge of £8 so everything is about £10 average with one being a £25 jobby every month . Was gonna head out canvassing today as havnt done it yet but it's absolutely pouring down!
     
  6. Jack09

    Jack09 Newcomer
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    I usually just tell them that I won't charge extra for a first clean like many other window cleaners do, but instead just explain that as it a first clean there may be a bit of spotting that may appear as all the dirt and previous soap is being scrubbed out.

    They are always fine with this and it covers your **** until next time. If they don't like it then I would say "ok I'll get them perfect but it will cost you more"
     
  7. dave_m141

    dave_m141 Member
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    That's a good idea, il just do a few more first cleans and see what one works best. Hopefully I won't drop anyone by having a slight price increase if I choose that way. At the moment I say I will give a 10% off on first cleans if regular clean booked .. I generally charging first cleans double with the 10% off
     
  8. Tuffers

    Tuffers Hero
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    Sounding good that your customers have never had a window cleaner before. You might have found a little gold mine :thumbsup:
     
  9. rjacandwc

    rjacandwc Well-Known Member
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    #9 rjacandwc, May 8, 2014
    Last edited: May 8, 2014
    I have also done what Jack09 has said. I have also done just the front of the house before now...................... and then the front and back next time round. This is something handy if your in a area where you have lots of houses and your trying to get as much as you can done. This way you can break the new customer in gently... As long as you talk to the custy's and tell them what your all about. They will reward you!. Most people are hard working, honest people. You will meet one or two on the way though.... Good Luck and keep building your round. It will come!
     
  10. TolishAPurd

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    I always charge double for the first clean. I don't think I have had anyone turn it down yet. Its only fair. I find a bad set of windows takes me 2-3 times longer to get clean, so charging double is more then fair and I always explain that. If I get cleaning and they're not as bad as I initially thought, then I knock a little off what I said as this generates more good will. ANother time I dont charge double is if they have only just sacked thier last window cleaner. No matter how bad the cleaner was, the windows are generally not too bad.

    The important things to note for me is that I'm not after the type of customer that;

    ...is just after a cheap 'one off clean'. I don't mind one offs, but they have to be prepared to pay more then my regular customers.
    ...quibbles over a few pounds.
    ...does not understand that I need to get a fair deal too, and make a living from it.

    Charging double on the first clean weeds out this sort of person and protects you from being ripped off.
     
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